Jadesola Okunoren
Lagos,LA
Summary
SUMMARY PROFILE An extremely motivated, committed, dynamic self-starter who possesses excellent communication / interpersonal skills. Aggressive sales and customer service professional with over thirteen years’ experience in sales, customer service and marketing. Most of which has been in the telecoms industry. Skilled in the sales and marketing of products and services, developing sales strategy and customer service management. Joined Etisalat Nigeria as one of the pioneer staff as a Retail Advisor and has also worked as a good team player with deep understanding of how to drive sales and service function to enhance market share and achieve set target to compliment business marketing effort. Experienced client service manager with over 13 years of experience both in banking and telecommunication. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
Work History
Diken Intl’ Account Manager
08.2021 - Current
- Setting and meeting sales targets to increase revenue
- Analyze data to find the most efficient sales methods
- Meet with customers to address concerns and provide solutions
- Discover sales opportunities through consumer research
- Present products and services to prospective customers
- Participate in industry or promotional events (e.g
- Trade shows) to cultivate customer relationships
- Conduct training in sales techniques and company product attributes
- Assess sales performance according to KPIs
Retail Advisor
ETISALAT NIGERIA
01.2009 - 06.2021
- Conduct follow up to identify service and sales needs of assigned corporate accounts while ensuring acquisition of new customers for overall achievement of sales targets
- Maintain accurate and up to date sales records and related documentation for business accounts including prospect sheets, customer database and funnel analysis
- Develop technical knowledge of specifications and usage of EMTS’s product spectrum
- Advised and informed clients on payment for past due and reconciliation of accounts to ensure timely clearance of balances
- In coordination with human resources, provide ongoing coaching and counseling to support junior staff in identifying areas of development to meet KPIs established during performance reviews
- Resolving customers queries Attending to the enquiries of our customers both prospective and existing
- Sales of company’s products and services
- Assist in customer retention through after sales services which include follow up
- Keeping accurate data of all categories of customers which include: high net worth individuals and otherwise
- Getting feedback from customers on our products and services and providing suggestions to the relevant departments on how to improve the products and services of the company
- Educating customers on the features and benefits of the various products and service
- Merchandising and brand visibility
- Customer relationship
- Subscriber acquisition, retention and churn management
- Privileged duties as an experience center executive Co-operate activations, escalation and sales
- Blackberry service activations and training Staff and spouse lines activation Supervision of handset booking-in, service and repairs Samsung Galaxy Tab activations and training
SUPERVISOR
DIAL RESERVATION CAMPAIGN, LINE REDEMPTION
10.2008 - 12.2008
- Ensure staff development and training to help team members in acquiring skills such as selling, customer service, negotiation, presentation, and what have you
- This is to enable team members to be more effective in their job description
- Dissemination of adequate information as pertains to team members’ job functions and also companywide developments
- Reporting of daily sales to superiors
- Develop and implement daily, weekly and monthly planning
- And also prepare the regional sales and activities reports as at when due
- Ensure the effective management and functionality of the center
- RojectParticipation: Participated in Etisalat Dial Reservation Campaign in Lagos and Abuja in 2008 Participated in Business Readiness Test carried out before the network was launched Participated in User Acceptance Test [UAT] carried out before the network was launched, I was opportune to be a DRC Redemption supervisor, was able to manage two DRC redemption outlets successfully with 3 agents, provisioning over 8500 special MSISDN for subscribers Ensured the smooth running of the outlets, handling challenges from different kinds of customers
- Andled a regular responsibility of a supervisor which includes providing stock and other resources for daily use, daily stock count, cash and sales report to superiors ,stock and cash management and ensuring there is professionalism, team's spirit and customer satisfaction
- All this was done without variance in stock and cash
Customer Service Officer
SKYE BANK PLC
09.2007 - 04.2008
- Attending to new and existing customer issues Opening of new accounts and maintenance of old ones Handling of customers complaints and providing accurate solutions Attending to customers enquiries both prospective and existing Acceptance of cash from customers Posting of collections from Celtel Nigeria now Airtel Nig through PAYDIRECT application and issuance of receipt
- KUNOREN JADESOLA _______________________________________________________________________________________
- Ddress: 11 Tobak okunoren crescent,omole phase 11,olowoira,Lagos state
Sales Representative
cashiering, SKILL SOLUTIONS LTD
01.2005 - 01.2006
- Ensuring factory workers were performing at optimum capacity by performing their job descriptions effectively and also meeting their targets
- Daily stock taking of products of the company
- Resolving conflicts amongst workers
- Mentoring staff.
Education
B.Sc (Hons) - Business Administration
Olabisi Onabanjo University
01.1999 - 01.2004
NYSC Discharge Certificate (Gboko local Government - undefined
Skills
Client account management
Accomplishments
- CUSTOMER EXPERIENCE TRAINING (CUSTOMER CENTRICITY LIMITED) MAY 2012 CONSULTATIVE SELLING SKILLS (CHYLES PATHWAYS LEADERSHIP
- EVELOPMENT) JULY 2012 CUSTOMER INTELLIGENCE MANAGEMENT (ETISALAT ACADEMY),
- Ay 2008
- CUSTOMER SERVICE MANAGEMENT(HR INDEXX CONSULTANT)
- Ugust 2007 PERSONAL EFFECTIVENESS TRAINING(I-SKILL LIMITED) August 2013 RETAIL ADVISOR WORKSHOP ( DMS RETAIL) September 2014
cooking and singing
I am adventurous with food so i go the extra mile by doing alot of research and make new meals to delight my family, most especially during festive periods.
I learnt the habit of singing and listening to music from my mum. it makes me complete my task easily and faster.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Diken Intl’ Account Manager
08.2021 - Current
Retail Advisor
ETISALAT NIGERIA
01.2009 - 06.2021
SUPERVISOR
DIAL RESERVATION CAMPAIGN, LINE REDEMPTION
10.2008 - 12.2008
Customer Service Officer
SKYE BANK PLC
09.2007 - 04.2008
Sales Representative
cashiering, SKILL SOLUTIONS LTD
01.2005 - 01.2006
B.Sc (Hons) - Business Administration
Olabisi Onabanjo University
01.1999 - 01.2004
NYSC Discharge Certificate (Gboko local Government - undefined
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