EZUKANMA AMARAUCHE SANDRA
Lagos
Summary
Experienced bancassurance manager at Zenith General Insurance Ltd. specializing in relationship management and analytical capabilities. Successfully crafted sales strategies that boosted profitability and reinforced partnerships with banking institution. Proven track record of driving insurance product sales growth and ensuring exceptional client satisfaction through teamwork and negotiation. Committed to enhancing team performance and aligning customer service with business objectives.
Overview
23
23
years of professional experience
Work History
Bancassurance Manager
Zenith General Insurance Ltd.
Victoria Island, Lagos
04.2018 - Current
- Spearheads bancassurance operations in collaboration with partner bank to boost performance.
- Developed relevant insurance products aligned with bank’s customer needs to drive sales.
- Analyzed market trends and competitor activity to inform business strategy.
- Collected and analyzed critical data from partner institution to support strategic decision-making.
- Establishes incentives that enhance motivation within partner bank's teams.
- Guided team members in assessing customer goals and providing suitable recommendations.
- Collaborated with cross-functional teams to enhance customer service processes.
- Manages various interactions with partner bank to strengthen cooperative efforts.
- Developed and implemented strategic plans to achieve company objectives.
- Implements process improvements to increase operational efficiency and accuracy.
- Oversees compliance with industry regulations and internal policies.
- Ensures compliance with all applicable laws, regulations, industry standards.
- Analyzes customer feedback data to develop action plans for improving services offered.
- Coordinates communication between departments to streamline workflow and information sharing.
- Assigned specific tasks to associates according to their skill levels to enhance team productivity.
- Created monthly reports for senior management summarizing operational performance metrics.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Client Relationship Manager
Zenith Bank Plc
Victoria Island, Lagos
09.2007 - 02.2018
- Directed investment portfolio management and client relationship strategies to enhance client satisfaction and retention in infrastructure sectors.
- Fostered long-term client relationships through professionalism and effective communication.
- Generated proposals and organized customer meetings, resulting in increased business growth opportunities.
- Delivered finance and advisory services for infrastructure-related projects.
- Oversaw group account profitability, ensuring alignment with budgetary goals to maximize financial performance.
- Cultivated networks with indigenous companies and international chambers of commerce to explore opportunities.
- Supervised team activities, achieving exceptional performance metrics.
- Analyzed market trends to provide clients with actionable insights and recommendations.
Research Analyst
Skoup and Company Limited
09.2003 - 11.2006
- Contributed to Nigeria state-level investment climate mapping as a research team member for World Bank.
- Executed data analysis to support the establishment of monitoring and evaluation unit for Cross River State.
- Collaborated with research team on institutional strengthening project for Bureau of Public Enterprise, Adam Smith International UK.
- Performed economic impact analysis on Tinapa, delivering valuable findings to Cross River State Government.
- Supported project associate role in setting up state statistical agency for Abia State Government, enhancing data management.
Education
M.Sc. - Statistics
Nnamdi Azikiwe University
Awka05-2007
B.Sc. - Industrial Maths / Statistics
Enugu State University of Science and Technology
12-2000
Skills
- Bancassurance operations
- Sales strategy
- Financial modeling
- Project management
- Data analysis
- Customer relationship management
- Strategic planning
- Performance management
- Team leadership
- Analytical thinking
- Interpersonal communication
- Client engagement
Timeline
Bancassurance Manager
Zenith General Insurance Ltd.
04.2018 - Current
Client Relationship Manager
Zenith Bank Plc
09.2007 - 02.2018
Research Analyst
Skoup and Company Limited
09.2003 - 11.2006
M.Sc. - Statistics
Nnamdi Azikiwe University
B.Sc. - Industrial Maths / Statistics
Enugu State University of Science and Technology
Trainings & Certifications
- Advance Bancassurance certification
- Agency proficiency
- Effective selling, negotiation & CRM
- Performance management essential for line managers
- Customer profiling Relationship Management & Retention
- Project Management Training
- Anti – Money Laundering, Fraud Alert and Policy Awareness
- Sales and Relationship Management Skills
- Basic Credit Analysis
- Interpersonal Communication Skill – Listening Essentials and Being Approachable
- Being an Effective Team member
- Time Management – Planning and prioritizing your time
- Managing Conflicts
- Effective Business Writing and Presentation Skills