Open To Work
EZINNE QUEEN NWANKWO
Owerri
Summary
Results-driven finance professional with 7+ years of progressive experience in loan management, credit analysis, and customer relationship management. Proven track record of managing ₦100M+ loan portfolios with 98% recovery rate while exceeding targets by 150%. Expert in risk assessment, loan verification, and maintaining healthy portfolio performance with reduced default rates. Seeking to leverage analytical expertise and relationship management skills in a Credit Analyst, Relationship Manager, Team Lead, or Risk Management role.
Overview
10
10
years of professional experience
1
1
Certification
Education
Advanced Diploma - Airline Ticketing, Reservation and Tourism
Universal School of Aviation
Lagos01.2019
Bachelor of Science (B.Sc.) - Public Administration
Abia State University
01.2014
West African Examination Council (WAEC) Certificate - undefined
Jupavi International Secondary School
Kaduna State01.2010
Work History
Loan Verifier/Spotcheck
Finca Microfinance Bank
Owerri
01.2024 - Current
- Conduct comprehensive loan verification and spot checks to ensure compliance with lending policies and mitigate credit risk
- Manage high-volume loan portfolio valued at ₦100M+ with 150+ active customers
- Achieved exceptional 98% loan recovery rate, significantly above industry standards
- Consistently exceed performance targets by 160%, demonstrating superior portfolio management
- Reduced default rates through rigorous verification processes and proactive risk identification
- Maintain healthy portfolio quality through systematic monitoring and early intervention strategies
Customer Relationship Officer
Finca Microfinance Bank
Owerri
01.2021 - 01.2024
- Built and managed diverse loan portfolio while maintaining strong client relationships
- Sourced and onboarded high-capacity loan customers through strategic prospecting and networking
- Achieved zero Portfolio at Risk (PAR) on monthly basis through proactive account management
- Delivered exceptional customer service resulting in high client retention and satisfaction rates
- Collaborated with credit team to streamline loan approval and disbursement processes
Sales Manager
Quebec Agritech Company
Owerri, Imo State
01.2020 - 01.2021
- Led sales team operations and allocated daily responsibilities to optimize productivity
- Managed client relationships and resolved complex customer complaints professionally
- Identified and pursued viable business opportunities and revenue streams
- Conducted market research to inform business development strategies
Loan Recovery Officer/Telesales Associate
FairMoney
Agidigbi, Ikeja, Lagos
01.2018 - 01.2020
- Executed loan recovery campaigns achieving high collection rates through strategic customer engagement
- Provided product information and resolved customer queries via multiple channels (calls, emails)
- Analyzed customer payment behavior and implemented targeted recovery strategies
- Contributed to team performance objectives through collaborative problem-solving
Front Desk Officer/Admin Officer
Maida Hospital
Gwarinpa, Abuja
01.2017 - 01.2018
- Managed digital marketing campaigns to increase patient engagement
- Maintained comprehensive customer records and filing systems
- Tracked online conversations and implemented service improvements
- Provided administrative support to ensure smooth hospital operations
Class Teacher
National Youth Service Corps (NYSC)
Kaduna
01.2016 - 01.2017
- Coordinated student activities and implemented curriculum-based lesson plans
- Assessed student learning methods and provided constructive feedback
- Developed educational materials aligned with curriculum objectives
Skills
- Credit Analysis & Risk Assessment
- Loan Portfolio Management (₦100M)
- Loan Recovery & Collections
- Customer Relationship Management (CRM)
- Financial Analysis & Due Diligence
- KYC & AML Compliance
- Loan Verification & Spot Checks
- Strategic Relationship Building
- Team Leadership & Coordination
- Data-Driven Decision Making
- Problem Resolution & Conflict Management
- Target Achievement & Performance Optimization
- Client Acquisition & Retention
Certification
- Health, Safety and Environment (HSE) | 2016 – 2017
- Project Management Programme (PMP) | 2016 – 2017
References
References Available Upon Request
INTERESTS
Professional Development, Financial Markets Research, Writing, Travel
PERSONAL INFORMATION
- Nationality: Nigerian
- State of Origin: Imo State
Timeline
Loan Verifier/Spotcheck
Finca Microfinance Bank
01.2024 - Current
Customer Relationship Officer
Finca Microfinance Bank
01.2021 - 01.2024
Sales Manager
Quebec Agritech Company
01.2020 - 01.2021
Loan Recovery Officer/Telesales Associate
FairMoney
01.2018 - 01.2020
Front Desk Officer/Admin Officer
Maida Hospital
01.2017 - 01.2018
Class Teacher
National Youth Service Corps (NYSC)
01.2016 - 01.2017
Advanced Diploma - Airline Ticketing, Reservation and Tourism
Universal School of Aviation
Bachelor of Science (B.Sc.) - Public Administration
Abia State University
West African Examination Council (WAEC) Certificate - undefined
Jupavi International Secondary School