EZINNA CHINEKE
LUGBE
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Representative
Elaga Sarl
Nyanza Lac
10.2022 - 02.2025
- Assisted customers with inquiries and product information efficiently.
- Resolved customer complaints using effective communication and problem-solving skills.
- Processed orders and returns accurately through the company's system.
- Maintained detailed records of customer interactions and transactions consistently.
- Collaborated with team members to enhance service delivery and client satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Bachelor of Science - Chemistry
University of PortHarcourt
Portharcourt , Nigeria 03.2008 - 04.2013
Skills
- Order processing
- Customer inquiry handling
- Complaint resolution
- Data entry accuracy
- Client relationship management
- Team collaboration
- Time management
Languages
English
First Language
English
Advanced (C1)
C1
Timeline
Customer Service Representative
Elaga Sarl
10.2022 - 02.2025
Bachelor of Science - Chemistry
University of PortHarcourt
03.2008 - 04.2013