Ezekiel Nkpa
Ikorodu,Nigeria
Summary
Experienced and self-motivated in bringing forth valuable industry experience and passion for management, result oriented with a proven track record of working collaboratively with team members to achieve organizational goals.
Overview
10
10
years of professional experience
12
12
years of post-secondary education
Work History
Front Desk Senior Supervisor/Night Manager
Lagos Marriott Hotel Ikeja
03.2025 - 03.2025
- Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees
- Report accidents, injuries and unsafe work conditions to manager
- Ensure adherence to quality expectations and standards
- General supervision of the front desk
Night Manager Duties
Lagos Marriott Hotel Ikeja
06.2023 - 03.2025
- Assist Night Manager in his absence
- General management of the hotel at night
- Vetting of all transactions during the day and running of Audit to usher a new business day
- Implemented fire safety guidelines effectively reducing risk potential during nightly operations.
- Upheld company policies whilst dealing with any disturbances or issues that arose during the night shift.
- Executed administrative duties including report preparation, invoice processing and inventory management for operational efficiency.
- Coordinated with other departments ensuring all guest requests were fulfilled promptly leading to increased customer satisfaction scores.
Front Desk Supervisor
Lagos Marriott Hotel Ikeja
05.2023 - 03.2025
- Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees
- Report accidents, injuries and unsafe work conditions to manager
- Ensure adherence to quality expectations and standards
- General supervision of employees
- Improved customer relations by handling complaints with professionalism and courtesy.
- Liaised between housekeeping and maintenance teams, ensuring speedy issue resolution for guests.
- Developed strategies for effective crowd control during peak check-in and check-out times maintaining orderliness at the reception area.
- Promptly addressed any technical issues with booking systems avoiding potential guest inconvenience.
- Enforced strict adherence to hotel policies amongst staff members promoting consistent service standards.
- Checked-in VIP guests discreetly to maintain confidentiality and privacy.
- Maintained professional demeanour whilst dealing with difficult customers leading to conflict resolution.
Front Desk Agent
Lagos Marriott Hotel Ikeja
07.2021 - 04.2023
- Process guest check-in and check-out
- Attend to guest needs and resolve complaints
- Answer telephone calls
At Your Service (AYS)
Lagos Marriott Hotel Ikeja
04.2021 - 07.2021
- Answering telephone calls
- Taking food order
Guest Service Agent
Lagos Marriott Hotel Ikeja
09.2019 - 03.2021
- Process guest check-in and check-out
- Attend to guest needs and resolve guest complaints
- Answer telephone calls
Laundry Attendant
Sheraton Lagos Hotel Ikeja
08.2015 - 07.2019
Education
B.Sc - Edu Chemistry Education
Cross River University of Technology
Calabar, Cross River 11.2008 - 07.2014
WAEC - undefined
Community Secondary School
Utugwang-Obudu, Cross River 09.2002 - 07.2008
Skills
- Problem solving skills
- Excellent communication and interpersonal skills
- Decision-Making expertise
- Ability to multi-task
- Proficient in Opera
- Proficient in Oasys
- Time management expertise
Custom
- Rex A.G Nijhof, General Manager, Renaissance Amsterdam Hotel, rex.nijhof@marriott.com
- Teklu Samuel, Director of Operations, Lagos Marriott Hotel Ikeja, Samuel.teklu@marriott.com, +233501673220
- Chacko Aditya, General Manager, Lagos Marriott Hotel Ikeja, Aditya.chacko@marriott.com, +918433642930
Personal Information
- Gender: Male
- Nationality: Nigerian
- Marital status: Married
Accomplishments
Associate of The Month Award
Affiliations
- Traveling, Reading, Swimming
Timeline
Front Desk Senior Supervisor/Night Manager
Lagos Marriott Hotel Ikeja
03.2025 - 03.2025
Night Manager Duties
Lagos Marriott Hotel Ikeja
06.2023 - 03.2025
Front Desk Supervisor
Lagos Marriott Hotel Ikeja
05.2023 - 03.2025
Front Desk Agent
Lagos Marriott Hotel Ikeja
07.2021 - 04.2023
At Your Service (AYS)
Lagos Marriott Hotel Ikeja
04.2021 - 07.2021
Guest Service Agent
Lagos Marriott Hotel Ikeja
09.2019 - 03.2021
Laundry Attendant
Sheraton Lagos Hotel Ikeja
08.2015 - 07.2019
B.Sc - Edu Chemistry Education
Cross River University of Technology
11.2008 - 07.2014
WAEC - undefined
Community Secondary School
09.2002 - 07.2008
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