CRM
Ezekiel Eboji
Customer Service Manager
Lagos,LA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Customer Relations. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of post-secondary education
4
4
years of professional experience
Work History
CUSTOMER SERVICE EXECUTIVE
Jiji.ng
Lagos, lagos
06.2019 - 02.2021
- Cold call target account to establish new customers.
- Offer information on product and services.
- Tracked results of various promotional campaigns by gathering feedback from customers and recommended areas of improvement.
- Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
- Delivered exceptional training and hands-on motivation to team members to enhance service delivery approaches and boost customer satisfaction.
CUSTOMER SERVICE EXECUTIVE
Chemiron Industries
Ikeja, lagos
09.2018 - 04.2019
- Cold call target account to establish new customers.
- Offer information on product and services and carried out demonstrations.
- On field sales role to attend to customer needs and sought for new ones.
- Took orders and processed returns.
- Supervised haulage and distribution of goods to desired customers Key achievements.
- Facilitated sales by helping customers understand the product and answering questions about their reservations.
- I successfully closed in deals from two big clients in less than a month.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
- Assisted marketing team on short-term and long-term promotional projects and provided regular updates on status and progress.
MARKETING EXECUTIVE INTERN
Drury Industries
Lagos, lagos
04.2018 - 08.2018
- Engaged, informed and supported staff on media and marketing outcomes.
- Collaborated with team members to help expand marketing channels.
- Strategized ways to build market share, increase revenue, and acquire success through innovative development in organizational structure.
- Cold calling of targeted clients.
- Set up meetings with stake holders of organizations of interest, in a bid to add them up to our client base by enlightening them on our product benefits.
- Provided administrative support to senior staff including creating proposals and organizing documentation.
- Set up multimedia presentations for use in meetings with key stakeholders and senior management.
NYSC
05.2017 - 04.2018
Education
BSc - Microbiology
University of Ibadan
01.2012 - 01.2016
Skills
MS Wordundefined
Affiliations
Customer Service and sales expert who identifies customer needs and delivers effective solutions to problems.
Customer centric professional with a proven capacity to interface effectively with all levels of personnel and clients of diverse background
Employs cross cultural sensitivity and awareness to liaise with clients and develop positive lasting relationships with key stakeholders
Knowledgeable in both field and corporate sales and marketing concepts as well as organizational communication and general administration
Accomplishments
- Explained policies on product returns in great detail, reducing repeat calls by 15%.
- Processed new accounts and suggested additional products and services, increasing purchases
- Received Manager of the month for outstanding client engagement with customers
Software
Interests
Reading, Travelling
Timeline
CUSTOMER SERVICE EXECUTIVE
Jiji.ng
06.2019 - 02.2021
CUSTOMER SERVICE EXECUTIVE
Chemiron Industries
09.2018 - 04.2019
MARKETING EXECUTIVE INTERN
Drury Industries
04.2018 - 08.2018
NYSC
05.2017 - 04.2018
BSc - Microbiology
University of Ibadan
01.2012 - 01.2016
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