SQL
Ezekiel Adeyemo
Virtual Assistant | Customer service Representative
Lagos
Summary
A results-focused and customer-centric expert with three years of experience in roles such as Cold Calling and Chat/Phone/Email Support. Proficient in lead generation, cultivating client connections, and boosting sales for business expansion. I aim to use my strong communication and sales skills to make a valuable contribution to my team's success there by meeting company goals and promoting best practices. Thrives under pressure and adapts to challenges with ingenuity and resilience.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Virtual Assistant | Customer Service Representative
Jackson Hole Real Estate
Remote, USA
12.2022 - 06.2025
- Conducted outbound calls to potential property sellers, promoting real estate solutions tailored to meet their needs.
- Qualified leads by understanding sellers' situations, asking relevant questions, and aligning offers based on their timeline, property condition, and financial objectives.
- Scheduled appointments and follow-ups to finalize contracts, ensuring a smooth and transparent process for sellers.
- Trained by the renowned real estate professional, Mattbuyhouses, I implemented advanced sales techniques, such as utilizing personality profiles to foster better seller rapport and optimize contract negotiations.
- Ensured sellers' confidence by guiding them through a structured 'three yes' process, confirming their decision to move forward with contracts.
- Successfully closed a minimum of two contracts per month by overcoming seller objections and using empathetic, non-pushy sales methods.
- Upsold existing contacts by maintaining consistent communication, resolving any hesitations, and recommending advantageous solutions for their real estate needs.
- Maintained thorough records of calls, customer interactions, and progress in the CRM software to track sales targets and contract statuses efficiently.
- Stayed informed on market trends to engage sellers confidently and provide the best recommendations based on current conditions.
- Maintained client confidentiality by adhering strictly to data protection laws and company policies.
- Conducted online research for important projects, leading to well-informed decisions.
- Provided excellent customer service via telephone and email interactions thereby boosting customer satisfaction levels.
- Prepared detailed reports using MS Office Suite for informed decision making by superiors.
- Answered and managed incoming and outgoing calls while recording accurate messages.
Customer Service Representative
INSURANCE SUPERMARKET
Remote, Florida
12.2022 - 10.2023
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions via Zoom to stay informed about product updates and changes.
- Actively listened to customers, handled concerns quickly and escalated major issues to the supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Updated databases to handle customer data.
- Clarified customer issues and determined the root cause of problems to resolve product or service complaints.
- Tracked customer service cases and updated service software with customer information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Contributed towards achieving store targets whilst ensuring adherence to service standards.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Maintained up-to-date knowledge, resulting in effective product promotion.
Sales Representative
INSURANCE SUPERMARKET
Remote, Florida
08.2022 - 12.2022
- Generating leads and prospecting for new clients through cold calling, networking, and referrals.
- Calling potential clients to gather information about their insurance needs and analyze their risk profiles.
- Presenting and explaining insurance policy options to clients and helping them make informed decisions.
- Quoting and negotiating insurance premiums and terms with clients.
- Processing and completing insurance applications, forms, and documentation accurately and efficiently.
- Maintaining client records and updating policy information as required.
- Providing excellent customer service and addressing client inquiries and concerns promptly.
- Developing and maintaining strong relationships with clients to promote customer loyalty and retention.
- Meeting or exceeding sales targets and performance metrics set by the company.
- Continuously updating knowledge of insurance products, industry trends, and changes in regulations.
- Collaborating with underwriters and other departments to ensure policy issuance and client satisfaction.
- Participating in training programs and professional development activities to enhance sales and product knowledge.
- Developed comprehensive knowledge of product offerings to facilitate customer decisions.
- Closely monitored weekly sales to write reports for senior leadership and streamline operational processes.
- Strengthened brand reputation with impeccable professionalism and integrity.
- Generate reports on sales, providing relevant information to track sales progress and inform future strategies.
- Resolved customer concerns promptly to maintain satisfaction.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
Education
Bachelor of science (BSC) - Accounting
Ajayi Crowther University (ACU)
Oyo State, Nigeria. 02.2018 - 02.2021
Diploma - Telesales Marketing
Telepoint
Houston Texas 06.2019 - 06.2020
Skills
Customer service
B2C
B2B
Zendesk
Detail-oriented
Effective communication
Problem solving
Critical thinking
Microsoft Office
CRM software
Accomplishments
- Received multiple commendations from customers for exceptional service,leading to a 10% increase in customer retention.
- Claim processing time and improved overall efficiency.
- Implemented a new system for handling customer claims, resulting in a 20% reduction in claim processing time and improved overall efficiency.
- Achieved 120% sales targets consistently throughout the year,resulting in significant revenue growth for the company.
- Developed and maintained strong relationships with a diverse client base,resulting in a 30% increase in client retention rate.
- Collaborated with the sales team to identify potential up-selling opportunities, resulting in 15% increase in customer product adoption.
- Recognized as a top performer within the sales team,awarded "salesperson of the month" three times in recognition of exceptional sales achievement.
- Successfully resolved and closed an average of 50-60 customer inquiries per day, maintaining a high customer satisfaction rating.
Software
ARIBA
SMART BY GEP
Interests
Reading
Cooking
Research
Timeline
Virtual Assistant | Customer Service Representative
Jackson Hole Real Estate
12.2022 - 06.2025
Customer Service Representative
INSURANCE SUPERMARKET
12.2022 - 10.2023
Sales Representative
INSURANCE SUPERMARKET
08.2022 - 12.2022
Diploma - Telesales Marketing
Telepoint
06.2019 - 06.2020
Bachelor of science (BSC) - Accounting
Ajayi Crowther University (ACU)
02.2018 - 02.2021
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