Ezeamama Nichodemus
IT, Software Consultant
Ikeja,Lagos
Summary
Proven Customer Service Representative with a track record of enhancing customer loyalty at Nichi-pz Venture. Excelled in resolving complaints with empathy and upselling, demonstrating strong sales expertise and active listening skills. Mentored new hires, showcasing leadership and strategic sales knowledge. Achieved significant sales growth, underlining a commitment to excellence and customer satisfaction.
Overview
6
6
years of professional experience
1
1
Language
Work History
Customer Service Representative
Nichi-pz Venture
02.2020 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Customer Service Representative
ICE Brothers Integrated Ltd
04.2019 - 01.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
Certificate On Computer Operations - Computer Application Operations
Hunnson Computer Studies
ABA, Abia State Nigeria06.2010
Bachelor In Science - Botany
University of Nigeria, Nsukka
Enugu State, Nigeria09.2009
Skills
Retail store support
Timeline
Customer Service Representative
Nichi-pz Venture
02.2020 - Current
Customer Service Representative
ICE Brothers Integrated Ltd
04.2019 - 01.2020
Certificate On Computer Operations - Computer Application Operations
Hunnson Computer Studies
Bachelor In Science - Botany
University of Nigeria, Nsukka
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