Summary
Overview
Work History
Education
Skills
Timeline
Generic
Ezeamama Nichodemus

Ezeamama Nichodemus

IT, Software Consultant
Ikeja,Lagos

Summary

Proven Customer Service Representative with a track record of enhancing customer loyalty at Nichi-pz Venture. Excelled in resolving complaints with empathy and upselling, demonstrating strong sales expertise and active listening skills. Mentored new hires, showcasing leadership and strategic sales knowledge. Achieved significant sales growth, underlining a commitment to excellence and customer satisfaction.

Overview

6
6
years of professional experience
1
1
Language

Work History

Customer Service Representative

Nichi-pz Venture
02.2020 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Customer Service Representative

ICE Brothers Integrated Ltd
04.2019 - 01.2020
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Education

Certificate On Computer Operations - Computer Application Operations

Hunnson Computer Studies
ABA, Abia State Nigeria
06.2010

Bachelor In Science - Botany

University of Nigeria, Nsukka
Enugu State, Nigeria
09.2009

Skills

Retail store support

Retail materials management

Staff education and training

Warehousing functions

Sales expertise

Stock management

Strategic sales knowledge

Receiving support

Timeline

Customer Service Representative

Nichi-pz Venture
02.2020 - Current

Customer Service Representative

ICE Brothers Integrated Ltd
04.2019 - 01.2020

Certificate On Computer Operations - Computer Application Operations

Hunnson Computer Studies

Bachelor In Science - Botany

University of Nigeria, Nsukka
Ezeamama NichodemusIT, Software Consultant