EUNICE PRECIOUS AKPAN
LAGOS,NIGERIA
Summary
A highly skilled professional with expertise in transaction processing efficiency, Customer representative excellent, demonstrating professionalism and composure in all banking operations. Possesses comprehensive knowledge of bank regulations and excels in customer needs identification and problem solving. Adept at public speaking with a patient attitude, showcasing leadership, team collaboration, and organisational skills. Utilises excellent communication skills to balance priorities and coordinate work effectively, ensuring customer query resolution with time efficiency. Proficient in Microsoft Word, Microsoft Excel, digital marketing, and health, safety, and environmental skills. Resilient to stressful situations while maintaining a focus on career advancement within the banking and other organisation sector.
Overview
9
9
years of professional experience
Work history
Teller/Customer Service
LOTUS BANK
ONDO STATE, NIGERIA
2022.11 - Current
- Followed all bank procedures during transactions for operational excellence.
- Coordinated with other team members to manage peak hours effectively.
- Managed daily cash transactions for efficient customer service.
- Escalated complex issues to management in a timely manner for prompt resolution.
- Reconciled bank statement
- Keep accurate records for all daily transactions and reviewed and
implement financial policy.
Accountant
ONDO STATE OIL PRODUCING AREA
ONDO STATE, NIGERIA
2021.12 - 2022.11
- Led tax compliance initiatives to ensure regulatory alignment.
- Reviewed and reconciled ledgers to maintain the integrity of financial data.
- Prepared monthly, quarterly and annual financial data
- Completed detailed profit and loss analysis; identified improvement areas.
- Enhanced profitability by managing cost control measures.
- Improved cash flow through meticulous accounts receivable management.
- Ensured timely invoice payments with diligent follow-ups.
- Supervised the inflow and outflow of cash within the organisation
- Ensured internal system reflected current financial data.
- Helped resolve disputed claims as official client representative to tax officials.
Customer service administrator
GUARANTY TRUST BANK,
Anthony Village, Lagos, NIGERIA
2020.12 - 2021.11
- Established robust relationships with customers to foster loyalty.
- Maintained customer database, ensuring accuracy and confidentiality.
- Managed challenging situations with tact and diplomacy, maintaining positive relations.
- Attending to customers’ complaints, enquiries, collecting, and
analysing of basic identity information and verification of Customers’ BVN. - Provided outstanding services to new and existing customers by
attending closely to concerns and developing solutions - Sent up and update customers to facilitate smooth running of the
account - Follow-ups on mails enquiries within the standard response time
- Handled high-volume calls in a professional manner.
- Conducted regular audits of customer accounts, ensuring compliance with regulations.
Customer services and sales agent
SHULLYPHEST FASHION AND DESIGN,
ONDO STATE, NIGERIA
2021.02 - 2021.10
- Processed orders with precision and speed.
- Enhanced sales performance through impactful product demonstrations.
- Collaborating with the design team to develop ideas for new
products based on research data - Maintained a high level of product knowledge to assist customers effectively.
- Overseeing the production of designs, including carrying out
fittings, determining prices and managing marketing - Maintained relationships with the vendors, suppliers and models
- Initiated proactive communication strategies to strengthen client relationships.
- Delivered exceptional service for increased customer loyalty.
- Established rapport with potential customers to enhance sales growth.
- Enhanced customer satisfaction by resolving queries efficiently.
Marketing executive
UNITED BANK FOR AFRICA (UBA)
PALMGROVE LAGOS, NIGERIA
2017.01 - 2018.12
- Generated business and expanded relationship by selling products
and services to potential and existing customers on daily basis - Informed customers about the latest product offerings to enhance their shopping experience
- Maintained positive business relationships to ensure future sales
- Participated in team meetings sharing best practices for improving service delivery.
- Ensured compliance with latest industry regulations while conceptualizing marketing campaigns.
- Developed comprehensive marketing strategies to enhance brand visibility.
- Collaborated with design team in creating visually appealing promotional materials, attracting more prospects.
- Coordinated with sales team to ensure alignment of marketing strategies and goals.
- Executed engaging promotional events that successfully attracted target audiences and potential customers.
- Managed PR activities, fostering positive relationships with key industry influencers and media representatives.
- Supervised team and provided ongoing feedback and annual performance reviews to reconcile areas of underperformance.
Education
SSCE -
Hope Global Comprehensive College
LAGOS NIGERIA /2009 - /2014
National Diploma - Accounting
DS Edegbenro ICT Polytechnic
OGUN STATE NIGERIA /2016 - /2018
Higher National Diploma - Accounting
Gateway (ICT Polytechnic),
Saapade, Ogun State Nigeria /2019 - /2021
Skills
- Transaction processing efficiency
- Automated teller machine operation
- Professionalism and composure
- Knowledge of bank regulations
- Banking operations knowledge
- Customer needs analysis
- Empathy in communication
- Leadership , Team Collaboration and organizational
skills - Teamwork
- Ability to balance priorities and
co-ordinate work effectively - Query resolution
- Risk management
- Microsoft Word, Microsoft Excel,Digital Marketing
- Resilience to stressful situations
Affiliations
- Reading, Cooking, Singing, Meeting People
References
References available upon request.
Timeline
Teller/Customer Service
LOTUS BANK
2022.11 - Current
Accountant
ONDO STATE OIL PRODUCING AREA
2021.12 - 2022.11
Customer services and sales agent
SHULLYPHEST FASHION AND DESIGN,
2021.02 - 2021.10
Customer service administrator
GUARANTY TRUST BANK,
2020.12 - 2021.11
Marketing executive
UNITED BANK FOR AFRICA (UBA)
2017.01 - 2018.12
SSCE -
Hope Global Comprehensive College
/2009 - /2014
National Diploma - Accounting
DS Edegbenro ICT Polytechnic
/2016 - /2018
Higher National Diploma - Accounting
Gateway (ICT Polytechnic),
/2019 - /2021