Microsoft Word
Eunice Ifeoma Anthony-Oyase
Admin/Operations Executive
30, Association Avenue, Berger Axis,Lagos
Summary
An enthusiastic Admin/Operations Personnel eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of organizational standards and client servicing and training in leadership. Motivated to learn, grow and excel in all kinds of industry. Further worthy to note that, I'm an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
Languages
2
2
Certifications
4
4
years of post-secondary education
6
6
years of professional experience
Work History
Operations Manager (Property)
Wolome Rehoboth
Yaba, Lagos.
06.2018 - 03.2021
- Administered daily operations to ensure policies are adhere to and understood by staff. As well as planning schedules and delegating roles
- Created plans and communicated deadlines to ensure projects were completed on time.
- Managing finances, purchasing orders, inventory management, restocking of supplies and driving budgets
- Exceeded goals through effective task prioritization and great work ethic.
- Maintained energy and enthusiasm in fast-paced environment.
- Drove operational improvements which resulted in savings and improved profit margins.
- Resolved problems, improved operations and provided exceptional service.
- Developed and maintained courteous and effective working relationships.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Worked closely with every units to maintain optimum levels of communication to effectively and efficiently complete projects.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Identified issues, analyzed information and provided solutions to problems.
- Served customers in friendly, efficient manner following outlined steps of service.
- Eliminated downtime and maximized revenue by providing top project quality control.
- Completed all paperwork, recognizing any discrepancies and addressing them in timely fashion.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Supervised work of contracted employees to keep on task for timely completion.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Prepared variety of different written communications, reports and documents to ensure smooth operations
- Drove operational improvements which resulted in savings and improved profit margins
- Used coordination and planning skills to achieve results according to schedule
- Handled about 30 calls per day to address customer inquiries and concerns
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Monitored all company inventory to ensure stock levels and databases were updated
Admin/Office Manager
Es-El40 Limited
Lekki Phase 1, Lagos
06.2014 - 02.2018
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
- Sourced vendors for special project needs and negotiated contracts.
- Coordinated special projects and managed schedules.
- Optimized organizational systems for payment collections, deposits and recordkeeping.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained computer and physical filing systems.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Compared vendor prices and negotiated for optimal savings.
- Oversaw quality control and productivity rates to increase revenue and production times.
- Managed team of 30 employees, overseeing hiring, training, and professional growth of employees
- Developed standard operating procedures for all administrative employees.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
- Coached new hires on company processes while managing employees to achieve maximum production.
Education
Bachelor of Science - Psychology
University of Nigeria
Nsukka 10.2008 - 07.2012
Skills
Operations understanding
Certification
Diversity, Equity and Inclusion in the workplace certificate - University of South Florida Muma Business College (Online study)
Additional Information
Project Pink Blue NGO Lagos Chapter
Volunteer strategy team for Pink Octobers cancer awareness programs; and Welfare, Psychological/Counseling Unit.
Software
Microsoft Excel
Microsoft Power Point
Acrobat Reader
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
There’s no reality except the one contained within us. That’s why so many people live an unreal life. They take images outside them for reality and never allow the world within them to assert itself.
Hermann Hesse
Timeline
International Model United Nations Training and Certificate of Excellence and Awards (Online study)
06-2021
Diversity, Equity and Inclusion in the workplace certificate - University of South Florida Muma Business College (Online study)
04-2021
Operations Manager (Property)
Wolome Rehoboth
06.2018 - 03.2021
Admin/Office Manager
Es-El40 Limited
06.2014 - 02.2018
Bachelor of Science - Psychology
University of Nigeria
10.2008 - 07.2012
Similar Profiles
Kylie VincentKylie Vincent
EMT at Rehoboth Ambulance & Fall River EMSEMT at Rehoboth Ambulance & Fall River EMS
Hannah DeSilvaHannah DeSilva
Basketball Scorekeeper at Rehoboth Youth BasketballBasketball Scorekeeper at Rehoboth Youth Basketball
Cierra SewardCierra Seward
Assistant Teacher at Rehoboth Baptist Church Child Development CenterAssistant Teacher at Rehoboth Baptist Church Child Development Center