EUGENE DOWEN JR, PMP
Summary
Global IT Infrastructure and Data Center executive with 20+ years leading enterprise-scale data center strategy, cloud migration, and modernization initiatives across financial services, healthcare, defense, and federal sectors. Proven leader of global teams up to 300+ resources delivering complex on-prem, hybrid, and cloud transformations. Recognized for executive communication, governance, and operational excellence. Passionate mentor and educator with a strong commitment to teaching, coaching teams, and developing future technology leaders.
Overview
2026
2026
years of professional experience
2
2
Certifications
Work History
Program Manager – Infrastructure
TIGER TEAM CONTRACT | Deputy – Service & Operations Improvement
04.2024 - 07.2025
- Orchestrated a $14.2M global infrastructure portfolio, delivering data center upgrades, operational remediation, and hybrid cloud enablement that improved system capacity, resilience, and service delivery by over 25%.
- Transformed enterprise Change Management practices by leading stakeholder interviews, process redesign, and governance alignment, resulting in a 30% reduction in change cycle time and improved audit readiness.
- Directed multi-disciplinary global teams (10–300+ resources), embedding standardized operating procedures while mentoring technical leaders on enterprise delivery and decision-making.
- Optimized data center security posture through VPN standardization, full database encryption at rest, and VMware modernization across on-prem and cloud environments, materially reducing operational risk.
- Advised and educated executives, engineers, and support teams through structured briefings, workshops, and documentation, strengthening technical understanding across leadership layers.
Engagement Manager – Data Center Migration
NTT DATA SERVICES
02.2013 - 09.2023
- Spearheaded one of the largest financial-sector hybrid data center migrations, leading the relocation of 3,500 applications and 4PB of data, enabling the Truist merger and driving $25M in annual cost savings.
- Architected and executed the decommissioning of 2 enterprise data centers, eliminating 15,000+ physical assets while maintaining uninterrupted business operations.
- Governed enterprise-wide migration strategy across AWS, on-prem, and hybrid platforms, aligning engineering execution with executive vision and regulatory requirements.
- Built and coached high-performing delivery teams of up to 300+ global resources, emphasizing repeatable methodologies, documentation, and knowledge transfer.
- Established executive-level communication cadences, delivering clear, data-driven updates to CIOs, SVPs, and Boards to ensure transparency, accountability, and strategic alignment.
Senior Program Manager
HEWLETT-PACKARD
01.2003 - 09.2012
- Directed global infrastructure consolidation across 47 countries and 222 facilities, supporting an $85M outsourcing agreement and simplifying enterprise operations.
- Managed and developed multicultural teams of 200+ professionals, emphasizing leadership development, technical instruction, and cross-cultural collaboration.
- Delivered global PC refresh and asset lifecycle programs serving 4,500+ users, generating $500K annual savings through improved governance and controls.
- Led SAP platform migrations supporting $25B in annual transaction volume, ensuring performance, availability, and data integrity.
- Negotiated and executed a $250M ServiceNow and ITSM transition, educating stakeholders on ITIL best practices and operational excellence.
PROGRAM MANAGER
OFFICE 365 CLOUD MIGRATION
- Led enterprise Office 365 transformation, migrating 200TB of data and 3,000+ mailboxes while enabling secure collaboration for 2,200+ users across distributed environments.
- Integrated cybersecurity controls including MFA, audit logging, and compliance monitoring, strengthening identity protection and regulatory adherence.
- Educated and enabled IT teams and end users through structured rollout plans, training materials, and post-implementation coaching to ensure adoption and sustainability.
- Standardized hybrid delivery models using Agile and Waterfall methodologies, improving predictability and stakeholder confidence.
- Enhanced disaster recovery and business continuity capabilities aligned to enterprise resilience standards.
PROGRAM MANAGER
PRIVILEGED ACCESS MANAGEMENT (PAM)
- Redesigned global privileged access architecture, eliminating 750+ global and 60,000+ local privileged accounts across 1,000+ servers, materially reducing cyber risk.
- Implemented role-based access controls and automated credential management, improving compliance and operational transparency across 300+ applications.
- Mentored engineering and security teams on Zero Trust principles, access governance, and audit readiness.
- Delivered Agile execution through JIRA-driven sprint planning and backlog prioritization across distributed teams.
- Improved organizational security posture while embedding long-term operational discipline and education.
Education
Bachelor of Science - Computer Science (Software Engineering)
University of Colorado
Colorado SpringsSkills
- Global Data Center Strategy & Roadmapping
- Enterprise Cloud & Hybrid Migration Leadership
- Executive Instruction & Technical Knowledge Transfer
- Infrastructure Modernization & Transformation
- Curriculum Development for Technical Teams
- M&A Infrastructure Integration & Separation
- Cross-Functional Teaching & Mentorship
- Large-Scale Program & Portfolio Governance
- Data Center Consolidation & Decommissioning
- IT Operating Model Design
- Stakeholder & Board-Level Communication
- Change Leadership & Organizational Enablement
- Risk Management, Compliance & Controls
- Financial Management (CapEx / OpEx / P&L)
- Global Workforce Leadership & Coaching
- Cybersecurity & Infrastructure Resilience
- ITSM, ITIL & Service Optimization
- Continuous Improvement & Best Practices Instruction
KEY ACCOMPLISHMENTS
- Drove global data center transformation initiatives across financial services, healthcare, defense, and federal sectors, leading the migration and modernization of 3,500+ applications and 4PB of enterprise data to hybrid cloud and on-prem environments, enabling large-scale M&A integrations while maintaining business continuity and regulatory compliance.
- Directed the consolidation and decommissioning of multiple enterprise data centers, eliminating 15,000+ physical infrastructure assets, reducing operational complexity, and delivering $25M+ in annual cost savings through strategic rationalization, vendor optimization, and infrastructure standardization.
- Led and developed high-performing global delivery organizations of up to 300+ engineers, architects, and program managers, establishing governance frameworks, mentoring future leaders, and embedding repeatable migration and operational best practices across geographically distributed teams.
- Oversaw enterprise infrastructure portfolios exceeding $100M in total program value, managing CapEx and OpEx budgets, vendor contracts, and outsourcing agreements while improving service reliability, security posture, and platform resilience across hybrid cloud, virtualization, and physical data center environments.
- Served as a trusted executive advisor and educator, translating complex infrastructure, cloud, cybersecurity, and migration strategies into clear, actionable guidance for CIOs, Boards, engineers, and stakeholders, while actively mentoring teams and promoting structured knowledge transfer to strengthen long-term organizational capability.
Certification
Project Management Professional (PMP) – PMI | Expires Nov 2026
ADDITIONAL INFORMATION
- US Army Veteran
- DoD Secret Clearance
- Executive Mentor | Public Speaker (audiences 5–5,000)
Timeline
Program Manager – Infrastructure
TIGER TEAM CONTRACT | Deputy – Service & Operations Improvement
04.2024 - 07.2025
Engagement Manager – Data Center Migration
NTT DATA SERVICES
02.2013 - 09.2023
Senior Program Manager
HEWLETT-PACKARD
01.2003 - 09.2012
PROGRAM MANAGER
OFFICE 365 CLOUD MIGRATION
PROGRAM MANAGER
PRIVILEGED ACCESS MANAGEMENT (PAM)
Bachelor of Science - Computer Science (Software Engineering)
University of Colorado