Etumosowo Eyam
Information Technology Support Specialist
27 Pastor Ifedayo Street, Okota, Lagos,
Summary
Creative Technical Support Representative eager to find novel and productive solutions for customer issues. Adapts to unique complaints and queries with thorough research and expert critical thinking skills. Committed to problem resolution and customer satisfaction with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
9
9
years of post-secondary education
4
4
Certifications
Work History
IT Support Specialist
ELECTROLIFE.TECH
Ota, Ogun State
09.2015 - 09.2021
- Developed and led a successful business culture focused on performance
- Established start-up technology Service Company, including strategic planning market analysis, product development and regulatory compliance
- Improved business profits by 90% through strategic updates to processes, procedures and team makeup
- Effectively managed 5+ multi-disciplinary teams of 30 staffs
- Spearheaded expansion strategies to increase business market share, drive growth and bring in more than 500 new customers in 4 month.
- Created help desk tickets, troubleshot and resolved desktop,laptops, mobile devices and tablet issues.
- Updated software to safeguard against security flaws.
IT Support Specialist
DHL Express, INtern
11.2020 - 02.2021
- Deployed Group Policies within an Active Directory Environment leading to 20 % decrease in data breaches
- Troubleshoot system and network problems, diagnosing and solving hardware and software faults that resulted in E 3000 cost savings
- Operated, enforced, and suggested modifications and additions to ticket system standards, leading to 5% increase in service efficiencies
- Managed Symantec antivirus server to ensure security and integrity of network data was held to the highest standard
- Diagnosed and quickly resolved a wide range of Windows applications and networking problems, such as office 365.Cixo AnyConnect Secure
- Mobility Client and Avaya one-X Etc, reducing downtime by 10% + performed preventative maintenance and remedial repairs on authorised peripheral equipment, including laptops and mobile phones equipment, resulting in 7% reduđion in incidents
- Excalated incidents to external manufacturers and suppliers, seeking responsive resolution for minimized service disruption
- Answered and resolved 20 customer queries per day via telephone
- Email and live chat support tickets
- Etumosowo Eyam - page 1
- Closely monitored networking systems to effectively manage network infrastructure performance level
- Performed installation and maintenance, ensuring conformance with change management processes
- I
Arik Air
06.2016 - 08.2016
- Shadowed senior team members to develop practical knowledge and gain critical industry-specific skills
- Carried out new hardware installations and updates, keeping systems functional and secure
- Organised workspaces for employees with computer, monitors, and associated cabling or equipment
- Answered user questions about hardware and software operation to help resolve problems
- Helped department set up equipment for meetings, events and operations
- Maintained servers and systems to keep networks fully operational during peak periods
- Removed malware, ransomware and other threats from laptops and desktop
Information Technology Intern
Ministry of Justice Calabar
05.2014 - 08.2014
- Facilitated smooth business operations for 80+ active clients, installing operating systems and setup up hotspot networks at office locations
- Carried out targeted troubleshooting and fault-finding across windows software issues, enabling timely fixes
- Sourced new technology that lowered repetition cost by 40%
- Perfomed preventative maintenance, repairs and technical upgrades, employing networking and technical support Specialist skill to minimise reliance on external organisations, resulting in £1000 department cost savings.
Education
Bachelor of Engineering - BE - Computer Engineering
Covenant University
Ota, Ogun State 01.2013 - 11.2021
Skills
Desktop support
Technical issues analysis
Mac systems
Hardware upgrades
Mobile device management
Helpdesk call support
Wireless area networking
Operating system management
Backup and recovery
Windows 10
Staff education and training
PC component diagnostics
Ticket support system management
Technical Support
Customer service expert
Application support
Network diagnostics
Certification
Google I.T Support Specialist - Coursera (DW3YZGTLVBDQ)
Timeline
IT Support Specialist
DHL Express, INtern
11.2020 - 02.2021
Arik Air
06.2016 - 08.2016
IT Support Specialist
ELECTROLIFE.TECH
09.2015 - 09.2021
Information Technology Intern
Ministry of Justice Calabar
05.2014 - 08.2014
Bachelor of Engineering - BE - Computer Engineering
Covenant University
01.2013 - 11.2021