ETTA ETIM
IT SPECIALIST
Cross River,Calabar
Summary
Competent IT Specialist well-versed in assisting End users with diverse computer system, mobile device and peripheral equipment problems. Familiar with security standards and usability optimization. Effectively operates autonomously to troubleshoot and fix concerns.
Overview
4
4
Certifications
17
17
years of post-secondary education
12
12
years of professional experience
Work History
Systems Engineer
IT&C Networks Limited, Calabar
CALABAR, Cross River
01.2010 - 06.2019
- General Configuration and Installation of over 5000 laptop computers, upgrades of hardware and software. These hardware include Desktops, Laptops and Print Devices.
- IT Support of over 9000 clients across the State via face to face interactions, phone calls or Emails.
- Diagnosed issues with Laptop computers and Connectivity of systems and quickly repaired flaws to maintain functionality.
- Coached junior IT employees on best methods to handle network, software and hardware problems to keep productivity level to a maximum. .
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
IT Officer
Blueray Systems Limited
CALABAR, Cross River
04.2009 - 11.2009
- Training of clients in the use of Microsoft office suite tools such as Microsoft Excel, Word, and PowerPoint etc.
- System hardware and software installations and maintenance and database management.
- Managed network and system performance, conducting troubleshooting, security patching and maintenance.
Youth Corp Member/IT Trainer
National Assembly, Abuja- National Youth Service Corps, NYSC
Abuja, Federal Capital Territory
04.2008 - 02.2009
- Trained some members of the Committee of Science and Technology in the use of the Microsoft office suite tools.
- Used Microsoft Word and other software tools to create documents and other communications.
- Carried out day-day-day duties required of me as a Youth Corp member accurately and efficiently.
System Engineer/ICT Trainer
Tron-Real System
CALABAR, Cross River
01.2007 - 02.2008
- Training of new IT students in the use of Microsoft office suite tools, comprehensive training on the use of the windows XP operating system and AutoCAD basics.
- Implemented various security mechanisms, including firewalls, two-factor authentication and antivirus software to maintain system and network integrity.
- Provided outstanding helpdesk service and support to customers.
Education
Post Graduate Degree (PGD) - Mobile (Wireless) Communications Technology
National Open University (NOUN)
Calabar, Cross River State 01.2014 - 01.2016
Advanced Diploma - Network Engineering
Aptech Worldwide Computer Education
Calabar, Cross River State 01.2005 - 01.2006
Bachelor of Science - Physics
University of Calabar
Calabar 01.2001 - 01.2005
High School Diploma -
Federal Government College
Ikot-Ekpene Akwa Ibom State 01.1994 - 01.2000
First School Leaving Certificate -
Aunty Margaret International Nursery & Primary School
Calabar 01.1989 - 01.1993
Skills
Disaster Recovery
Desktop support
Customer service expert
MS Office
Computer skills
Software diagnosis
Advanced knowledge in managing Windows Operating Systems
Support of End users in an Office Environment
TCP/IP and Networking Fundamentals
Certification
Microsoft Certificate in Administering Microsoft SQL Server 2012 Databases
Timeline
Post Graduate Degree (PGD) - Mobile (Wireless) Communications Technology
National Open University (NOUN)
01.2014 - 01.2016
Microsoft Certificate in Administering Microsoft SQL Server 2012 Databases
10-2013
Microsoft Certificate in Querying Microsoft SQL Server 2012
07-2013
Microsoft Certified Technical Specialist(MCTS) in Configuring Microsoft Windows 7
03-2013
Systems Engineer
IT&C Networks Limited, Calabar
01.2010 - 06.2019
IT Officer
Blueray Systems Limited
04.2009 - 11.2009
Microsoft Certified Professional (MCP) in Configuring, Administering & Installing Microsoft Windows XP
04-2008
Youth Corp Member/IT Trainer
National Assembly, Abuja- National Youth Service Corps, NYSC
04.2008 - 02.2009
System Engineer/ICT Trainer
Tron-Real System
01.2007 - 02.2008
Advanced Diploma - Network Engineering
Aptech Worldwide Computer Education
01.2005 - 01.2006
Bachelor of Science - Physics
University of Calabar
01.2001 - 01.2005
High School Diploma -
Federal Government College
01.1994 - 01.2000
First School Leaving Certificate -
Aunty Margaret International Nursery & Primary School
01.1989 - 01.1993