ETIM FAVOUR SAM
BENIBE
Summary
Highly motivated self-starter with a strong background in Customer Relations and Administration.
• Proven ability to deliver exceptional client service, with a talent for effectively managing challenging customer interactions.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Customer Service Representative
El Comfort Hospital
- Current
- Engage with patients via phone calls to gather feedback on their hospital visits, ensuring a positive customer experience
- Address patient concerns and provide necessary information to enhance satisfaction
- Maintain accurate records of customer interactions and feedback for service improvement
- Assist in resolving inquiries efficiently, ensuring a seamless experience for patients
Administrative Assistant
KEEDEE
10.2024 - 12.2024
- Prepare and organize documents and reports
- Maintain filing systems, both electronic and physical, ensuring all documents are accurate and accessible
- Assist with data entry and maintain databases
Virtual Assistant
ALX Africa
09.2024 - 11.2024
Administrative Assistant and Personal Assistant(NYSC)
NEW MEDIA
12.2023 - 10.2024
- Develop and Post contents for the Social Media handles of the First Lady, @Mrs Tobore Oborevwori and @You Matter Charity Foundation (YMC)
- Record and transcribe her speech
- Cover events attended by the Governor, and the First lady, within and outside the state
- Transcribe the Governors Speech and Assist in preparing captions for his page
- Generate content and strategic ideas for all the Social Media handles under the New Media team of the Executive Governor
- Manage the YouTube Channel of the Executive Governor and the First Lady
- Personal Assistant (PA) to the Executive Assistant to the Governor's Media
- Coordinated daily tasks and schedules for the Executive Assistant
- Managed office correspondence and communications
Volunteer
Nigerian Red Cross Society
11.2023 - 12.2023
JOURNALIST(Internship)
NTA
09.2019 - 12.2019
- Researched news stories for broadcast
- Conducted interviews with government officials
Education
N.Y.S.C -
National Youth Service Corps
Delta State10.2024
Ordinary National Diploma (O.N.D) - Mass Communication
Federal Polytechnic Nekede
Owerri12.2023
Higher National Diploma (H.N.D) - Mass Communication
Federal Polytechnic Nekede
Owerri12.2023
Skills
- Time Management
- Proactive
- Confidentiality and Discretion
- Excellent attention to detail
- Transcribing
- MS Excel
- Data entry
- Google Sheet
- Google Docs
Certification
ALX virtual assistant certification
Timeline
Administrative Assistant
KEEDEE
10.2024 - 12.2024
Virtual Assistant
ALX Africa
09.2024 - 11.2024
Administrative Assistant and Personal Assistant(NYSC)
NEW MEDIA
12.2023 - 10.2024
Volunteer
Nigerian Red Cross Society
11.2023 - 12.2023
JOURNALIST(Internship)
NTA
09.2019 - 12.2019
N.Y.S.C -
National Youth Service Corps
Ordinary National Diploma (O.N.D) - Mass Communication
Federal Polytechnic Nekede
Higher National Diploma (H.N.D) - Mass Communication
Federal Polytechnic Nekede
Customer Service Representative
El Comfort Hospital
- Current
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