ETHEL OMOAREBUN
Summary
Dynamic professional with a strong focus on stakeholder engagement and customer retention. Cultivated high-performing teams and streamlined processes to enhance service delivery and operational output. Demonstrated ability to implement data-driven strategies that support organisational objectives and customer satisfaction.
Overview
1
1
Language
1
1
Certification
11
11
years of professional experience
Work History
Operations and Client Service Officer
Mikano International Ltd
05.2022 - Current
- Led operational enhancements, reducing customer support response time by 30% through improved workflow efficiency.
- Managed high-volume client inquiries and administrative processes, driving a 40% increase in service efficiency.
- Oversaw three major key client accounts-Fidelity Bank, Zenith Bank, and Bank of Industry-ensuring seamless operations across all their branches.
- Collaborated with internal teams to streamline client service delivery, optimizing cross-functional coordination and issue resolution.
- Designed and implemented standardized documentation and reporting frameworks, enhancing data accuracy and business continuity.
Administrative & Business Development Manager
Index Brooks Integrated Oil and Gas Limited
11.2020 - 02.2022
- Led cross-functional teams to execute business strategies, improving operational output by 20%.
- Managed executive scheduling, documentation, and travel logistics, optimizing resource allocation.
- Oversaw procurement and vendor relations, ensuring cost-effective supply chain management.
- Developed business proposals that secured 5+ strategic partnerships, driving company growth.
- Assisted in budgeting and financial planning to enhance cost control and profitability.
Assistant Manager, Travel & Marketing
Travel & Logistics Centre Limited
01.2019 - 09.2020
- Managed daily administrative functions, improving departmental efficiency by 15%.
- Designed and executed operational processes to enhance service delivery in corporate travel management.
- Developed and maintained client databases, improving record-keeping and customer tracking.
- Oversaw policy compliance in travel operations, ensuring adherence to industry regulations.
- Provided team leadership, training, and mentorship to junior staff members.
Travel & Business Development Executive
Travel & Logistics Centre Limited
05.2018 - 12.2019
- Conducted operational audits, identifying areas for efficiency improvement and cost reduction.
- Assisted in streamlining administrative procedures, enhancing corporate travel service offerings.
- Coordinated marketing strategies, increasing corporate client retention by 20%.
- Managed reporting systems for business development, enabling data-driven decision-making.
Consular Officer
Consulate of Belize
12.2015 - 03.2018
- Processed visa applications and passport replacements for Belizean citizens in Nigeria, ensuring compliance with 1963 Vienna Convention regulations.
- Provided guidance on visa procedures, updated travel advisories, and managed consular contingency plans.
- Compiled and submitted quarterly consular reports, improving data accuracy and diplomatic transparency.
- Conducted notarial duties, including drafting official diplomatic communications (Note Verbale).
Education
B.A - International Studies & Diplomacy
University of Benin
Nigeria01.2014
Skills
- Operations Management
- Client relationship management
- Administrative Coordination
- Vendor management
- Operational efficiency
- Resource Allocation
- Business development
- Vendor Management
- Performance Monitoring
- KPI analysis
- Project Management
- Task management
- Microsoft Office Suite
- ERP systems
- CRM software (Salesforce,HubSpot,Zoho)
- Team leadership
- Staff training
- Problem-solving
- Critical and creative thinking
- Clear communication
- Active listening
- Organisational skills
- Attention to detail
Certification
- Google Digital marketing and E-commerce
- HubSpot CRM
Languages
English
Websites, Portfolios and Profiles
www.linkedin.com/in/ethel-omoarebun
Timeline
Operations and Client Service Officer
Mikano International Ltd
05.2022 - Current
Administrative & Business Development Manager
Index Brooks Integrated Oil and Gas Limited
11.2020 - 02.2022
Assistant Manager, Travel & Marketing
Travel & Logistics Centre Limited
01.2019 - 09.2020
Travel & Business Development Executive
Travel & Logistics Centre Limited
05.2018 - 12.2019
Consular Officer
Consulate of Belize
12.2015 - 03.2018
B.A - International Studies & Diplomacy
University of Benin