Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Interests
Timeline
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ETEGHRARA GLORY ARUORIWO

IT SUPPORT OFFICER
Benin City

Summary

I am energetic, focused and committed to improving myself while adding value to any organization i find myself. I am able to work effectively within a team with a high sense of adaptability and communication skills. i am able to understand, interpret and implement new technologies towards the enhancement and growth of any organization.

Overview

7
7
years of professional experience
19
19
years of post-secondary education

Work History

IT Support Engineer

Miceva Logistics Nigeria Limited
Lagos
09.2017 - Current
  • kept computer systems running smoothly and ensure users get the maximum benefit from them
  • Assisted clients in identifying issues and explained solutions to restore service and functionality.
  • Collaborated with supervisors to escalate and address clients inquiries or technical issues.
  • Translated complex technical issues into digestible language for non-technical users.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Configured hardware and granted system permissions to new employees.
  • Monitored systems in operation and quickly troubleshot errors.
  • Explained security measures in simple terminology to help users understand malware and phishing threats.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Tested new software and hardware prior to deployment.
  • Configured and tested new software and hardware.
  • Assisted in development of system security protocols.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Installed, configured and maintained computer systems and network connections.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Generated reports to track performance and analyze trends.
  • Created user accounts and assigned permissions.
  • Diagnosed and troubleshot hardware, software and network issues.

Corper (Teacher)

NYSC
Katsina-ala
05.2015 - 05.2016


  • Prepared lectures notes and delivered teaching inline with the approved curriculum
  • Marked and provided constructive feedback on homework tasks and class project
  • Utilised visual aids and classrooms displays to support learning
  • Established strong supportive relationships with families, encouraging parental involvelment to boost children’s achievements
  • Prepared, administered, marked and recorded examination questions

IT Contract Staff

Edo State House of Assembly (EDHA)
Benin, City
08.2012 - 12.2012
  • Evaluated and maintained computer systems to ensure uniformity
  • Routinely checking and monitoring of CCTV in and around the premises
  • Inspected and evaluated computer systems before purchase made, to ensure conformity of standards as requested
  • Installation of necessary software on computer systems when required.
  • Carried out other technical tasks as assigned by my supervisor

IT Intern

UNIVERSITY OF BENIN (ICTU UNIBEN)
Benin, City
11.2010 - 02.2011


  • Collaborated to assist support protocol development and offered consultation based on cross-functional knowledge.
  • Assisted IT team members by crafting project research material for implementation.
  • Delivered assistance and support for team-based IT projects.
  • Supported IT department in handling technology rollout and maintenance.
  • Aided problem resolution measures and suggested patches and hardware, software and network troubleshooting alternatives.
  • Isolated and repaired faulty computer systems across different faculties.
  • Installed new computer systems from time to time
  • Carried out other tasks as assigned by the ICTU team

Education

Higher National Diploma - Computer Engineering

Delta State Polytechnic Otefe
Delta State
09.2012 - 09.2014

National Diploma - Computer Engineering

Delta State Polytechnic Otefe
Delta State
09.2009 - 09.2011

National Youth Service Corps - undefined

West Africa Examination Council (WAEC) -

Jatto Memorial Christian Collage
Benin City, Edo State
09.2001 - 12.2006

First School Leaving Certificate -

Agbado Model Primary School
Benin City, Edo State
09.1996 - 09.2006

Skills

Microsoft Office Suitesundefined

Accomplishments

  • Completed intensive training in database fundamentals and software engineering
  • Completed training in responsive web design.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Additional Information

UNPUBLISHED WORKS

· Design and Construction of Micro-controlled Heart Beat Rate Monitor – Unpublished project work (Higher National Diploma)

· Location Based Services – Unpublished seminar work (Higher National Diploma)

· Design and Construction on an FM-Transmitter – Unpublished project work (National Diploma)

Interests

Reading

Research

Web development

Computing and analysis

Timeline

IT Support Engineer

Miceva Logistics Nigeria Limited
09.2017 - Current

Corper (Teacher)

NYSC
05.2015 - 05.2016

Higher National Diploma - Computer Engineering

Delta State Polytechnic Otefe
09.2012 - 09.2014

IT Contract Staff

Edo State House of Assembly (EDHA)
08.2012 - 12.2012

IT Intern

UNIVERSITY OF BENIN (ICTU UNIBEN)
11.2010 - 02.2011

National Diploma - Computer Engineering

Delta State Polytechnic Otefe
09.2009 - 09.2011

West Africa Examination Council (WAEC) -

Jatto Memorial Christian Collage
09.2001 - 12.2006

First School Leaving Certificate -

Agbado Model Primary School
09.1996 - 09.2006

National Youth Service Corps - undefined

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ETEGHRARA GLORY ARUORIWOIT SUPPORT OFFICER