ESTHER EDDO MAKU
FINANCIAL ANALYST
KADUNA,NIGERIA
Summary
- Professional Summary
Highly motivated and goal-driven Financial Analyst skilled in collecting, monitoring and studying data to analyze financial status and recommend business strategy. Experienced in qualitative and quantitative analysis, contract management and forecasting. Tech-savvy in use of spreadsheets, accounting and financial management software.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
8
8
Certifications
2
2
Languages
Work History
Executive Financial Secretary
Kaduna Electricity Distribution Company
Kaduna, Nigeria
07.2020 - Current
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Orchestrated successful conferences and associated travel for speakers and attendees.
- Documented and distributed meeting notes to identify, analyze and improve workflows.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Organized and updated schedules for executives.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Marketing and Customer Care Executive
Sterling Bank Plc
Kaduna
09.2015 - 07.2020
- Coordinated timely responses to online customer communication and researched complex issues.
- Evaluated interactions between associates and customers to assess personnel performance.
- Assigned and designated job territories to customer care staff according to performance and history.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Resolved concerns with products or services to help with retention and drive sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained and managed customer files and databases.
- Communicated with customers to identify needs and expectations.
Direct Sales Executive
Kaduna
04.2014 - 09.2015
- Participated in market surveys to acquire more accounts
- Negotiated successfully with dormant account owners for reactivation thereby increasing the efficiency of the customer base
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Built and cultivated long-term quality relationships with over 1,000 clients by addressing needs and providing superior customer service.
- Convinced and won back lost account owners
- Documented market survey and intelligence
- Facilitated customer account opening and verifying of information.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Contributed to event marketing, sales and brand promotion.
Sales Representative
First Bank of Nigeria Assurance Limited
Kaduna
02.2014 - 04.2014
- Advised clients on which policies to purchase based on their financial objectives Conducted in-depth background checks on prospective client’s financial circumstances.
- Developed and delivered engaging sales presentations to convey product benefits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Minimized process lags through strategic sourcing and customer expectation management.
- Created strategies to develop and expand sales of services to existing customer which resulted in significant increase in annual revenue.
Financial Assistant
Ministry of Environment Nigeria, Nasarawa
07.2012 - 07.2013
- Documented fiscal budget and established procedures for tracking expenses.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Applied mathematical abilities to calculate and check figures in accounting systems.
- Minimized financial discrepancies, resulting in increased efficiency and accuracy in financial transactions.
- Prepared reports used in making key decisions.
- Reconciled statements and accounts and resolved variances.
Education
Master of Business Administration - MBA - Business Administration and Management, General
National Open University of Nigeria
01.2022 - 06.2023
Bachelor's degree - Economics
Kogi State University
01.2008 - 11.2011
Skills
Advanced MS Office Suite
Certification
FMVA- CHARTERED FINANCE INSTITUTE
Awards
MD/CEO Award of Outstanding Staff in my current organization
Long Service Award
Shinning Star Award
Timeline
FMVA- CHARTERED FINANCE INSTITUTE
08-2022
BUSINESS ANALYTICS WITH EXCEL - SKILL UP
08-2022
INTRODUCTION TO MS EXCEL - SKILL UP
08-2022
INSTITUTE OF DIRECTORS OF NIGERIA SA, EA PA
05-2022
Master of Business Administration - MBA - Business Administration and Management, General
National Open University of Nigeria
01.2022 - 06.2023
JOBBERMAN SOFT-SKILLS TRAINING
01-2022
LONG SERVICE AWARD - KADUNA ELECTRIC
06-2021
Executive Financial Secretary
Kaduna Electricity Distribution Company
07.2020 - Current
Marketing and Customer Care Executive
Sterling Bank Plc
09.2015 - 07.2020
Direct Sales Executive
Kaduna
04.2014 - 09.2015
Sales Representative
First Bank of Nigeria Assurance Limited
02.2014 - 04.2014
Financial Assistant
Ministry of Environment Nigeria, Nasarawa
07.2012 - 07.2013
Bachelor's degree - Economics
Kogi State University
01.2008 - 11.2011
Management
Institute of Directors Nigeria SA, EA
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