ESTHER YETUNDE APOGBONA
Lekki,Nigeria
Summary
Motivated banking professional possessing strong commitment to quality customer service coupled with superb communication skills. Builds customer loyalty by expertly resolving problems and quickly processing transactions.
Overview
3
3
years of professional experience
2014
2014
years of post-secondary education
1
1
Certification
Work history
Universal teller
Union Bank
Victoria Island
07.2025 - Current
- Balanced daily cash deposits and vault inventory with 100% accuracy rate.
- Reconciled accounts and cash drawers for discrepancy-free recordkeeping.
- Helped customers complete credit card and general bill payments in-person or via online banking system.
- Handled high-volume currency transactions for a streamlined banking experience.
Sales Specialist
IJAN AFRICA
02.2024 - 05.2025
- Developed and maintained strong client relationships, ensuring customer satisfaction and repeat business.
- Implemented effective sales strategies, consistently meeting or exceeding revenue targets.
- Identified and qualified high-value leads, building a robust sales pipeline and driving business growth.
- Negotiated and closed sales contracts, balancing company objectives with client satisfaction to secure long-term partnerships.
- Analysed market trends to identify new sales opportunities within the territory.
- Coordinated sales efforts with marketing teams to increase profits.
- Met assigned targets for profitable sales volume and strategic objectives and KPIs.
Customer Care Officer/eChannel
Access Bank Plc
07.2023 - 12.2023
- Managing customer inquiries and complaints, providing timely and satisfactory resolutions.
- Activating and educating customers on mobile and internet banking, improving their banking experience.
- Assisting customers with biometric registration and correction.
- Maintained excellent customer relationships by efficiently solving queries, complaints and issues.
- Responded to customer emails with accurate, professional replies.
- Improved productivity by providing CSR performance feedback for corrective action.
- Maintained up-to-date records of customer interactions, transactions, and feedback in CRM system.
Customer Sales Assistant
NAO SUPERMARKET
01.2023 - 07.2023
- Handled cash, credit card, and voucher payments, maintaining accurate financial records.
- Helped customers with specific item requests by answering questions and offering knowledgeable product advice.
- Completed opening and closing procedures, verifying proper cash-on-hand amounts and allocating resources.
- Offered friendly greetings and farewells, creating a welcoming environment for all patrons.
- Processed transactions quickly and accurately, enhancing customer checkout experience.
- Trained new staff on cashiering procedures and customer service excellence.
- Addressed customer queries regarding returns and exchanges, facilitating a smooth process.
- Handled customer complaints with empathy and professionalism, offering solutions that resulted in increased customer satisfaction.
Education
West-Africa Secondary School Certification Examination -
Access Model College
Ifo, Ogun StateFirst School Leaving Certificate - undefined
New system Nursery and primary school
Ijoko, Ogun StateBachelor of Science - Science Laboratory Technology, Physics Electronics
Ekiti State University
Ado-Ekiti, Ekiti StateSkills
- Strong customer service orientation
- Complaint resolution
- Relationship-building
- Email management
- Good telephone manner
- Data Entry
- Customer data management
- Transactions recording
- Banking software proficiency
- Electronic funds transfers expertise
Certification
- Chartered Institute of Human Resource Management (CIHRM)
- Customer Relationship Management (CRM)
Volunteer Experience
Red Cross Nigeria, 2024-01-01, Present, Class Governor SLT Physics and Electronics Student, 2017-01-01, 2022-12-31
Websites, Portfolios and Profiles
https://linkedin.com/in/esther-apogbona-398a80237
References
References available upon request.
Timeline
Universal teller
Union Bank
07.2025 - Current
Sales Specialist
IJAN AFRICA
02.2024 - 05.2025
Customer Care Officer/eChannel
Access Bank Plc
07.2023 - 12.2023
Customer Sales Assistant
NAO SUPERMARKET
01.2023 - 07.2023
First School Leaving Certificate - undefined
New system Nursery and primary school
Bachelor of Science - Science Laboratory Technology, Physics Electronics
Ekiti State University
West-Africa Secondary School Certification Examination -
Access Model College