Summary
Overview
Work history
Education
Skills
References
Timeline
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ESTHER UKUGHA

Sapele,Delta

Summary

Experienced receptionist skilled in streamlining operations, enhancing clients satisfaction, and improving efficiency. Adept at handling high-volume environments with strong communication and costumer service skills.

Overview

4
4
years of post-secondary education
7
7
years of professional experience

Work history

Secretary

EL Duke International Company Ltd.
Sapele, Delta state.
11.2025 - 06.2026
  • Welcomed visitors and clients, answered inquiries, and directed calls to ensure smooth communication.
  • Scheduled site inspections and provided initial details about available properties to prospective clients, facilitating informed decisions.
  • Increased sales and visibility by 10% via social media platforms

Front Desk Receptionist

Biomed Medical Diagnostic Center
Sapele, Delta State
09.2023 - 11.2025
  • Handled over 20 clients calls daily efficiently and professionally.
  • Scheduled, rescheduled, and cancelled appointments for patients, ensuring timely access to necessary tests and services.
  • Processed patient payments and verified insurance information, contributing to accurate billing and financial reconciliation at front desk.
  • Maintained accurate electronic health records (EHR) by creating and updating patient records, ensuring alignment of results and physician notes for streamlined patient care.

Assistant Lab Technologist as a Corper

Plateau State University, Bokkos - NYSC
Bokkos, Plateau State
04.2021 - 03.2022
  • Streamlined laboratory protocols, resulting in faster turnaround times.
  • Maintained Laboratory equipment and preparation of reagents.
  • Managed laboratory supplies inventory, ensuring consistent availability.
  • Supported students in their weekly laboratory practical sessions to enhance their understanding of concepts, and assisted in marking and compilation of students’ results.

Intern

Alpha-Cos Medical Diagnostic Services
Warri, Delta State
04.2019 - 10.2019
  • Assisted in collection of diverse samples and specimens from patients to facilitate accurate testing.
  • Conducted routine maintenance and cleaning of laboratory equipment to ensure optimal performance.
  • Recorded patients' initials in laboratory files to ensure precise identification and traceability.

Education

Bachelor of Science - Microbiology

Elizade University
Ilara-mokin Ondo State.
09.2016 - 10.2020

Skills

  • Office management
  • Computer proficiency
  • Time management
  • Customer service
  • Attention to detail
  • Multitasking
  • Interpersonal communication

References

References available upon request.

Timeline

Secretary

EL Duke International Company Ltd.
11.2025 - 06.2026

Front Desk Receptionist

Biomed Medical Diagnostic Center
09.2023 - 11.2025

Assistant Lab Technologist as a Corper

Plateau State University, Bokkos - NYSC
04.2021 - 03.2022

Intern

Alpha-Cos Medical Diagnostic Services
04.2019 - 10.2019

Bachelor of Science - Microbiology

Elizade University
09.2016 - 10.2020
ESTHER UKUGHA