ESTHER UKUGHA
Sapele,Delta
Summary
Experienced receptionist skilled in streamlining operations, enhancing clients satisfaction, and improving efficiency. Adept at handling high-volume environments with strong communication and costumer service skills.
Overview
4
4
years of post-secondary education
7
7
years of professional experience
Work history
Secretary
EL Duke International Company Ltd.
Sapele, Delta state.
2025.11 - 2026.06
- Welcomed visitors and clients, answered inquiries, and directed calls to ensure smooth communication.
- Scheduled site inspections and provided initial details about available properties to prospective clients, facilitating informed decisions.
- Increased sales and visibility by 10% via social media platforms
Front Desk Receptionist
Biomed Medical Diagnostic Center
Sapele, Delta State
2023.09 - 2025.11
- Handled over 20 clients calls daily efficiently and professionally.
- Scheduled, rescheduled, and cancelled appointments for patients, ensuring timely access to necessary tests and services.
- Processed patient payments and verified insurance information, contributing to accurate billing and financial reconciliation at front desk.
- Maintained accurate electronic health records (EHR) by creating and updating patient records, ensuring alignment of results and physician notes for streamlined patient care.
Assistant Lab Technologist as a Corper
Plateau State University, Bokkos - NYSC
Bokkos, Plateau State
2021.04 - 2022.03
- Streamlined laboratory protocols, resulting in faster turnaround times.
- Maintained Laboratory equipment and preparation of reagents.
- Managed laboratory supplies inventory, ensuring consistent availability.
- Supported students in their weekly laboratory practical sessions to enhance their understanding of concepts, and assisted in marking and compilation of students’ results.
Intern
Alpha-Cos Medical Diagnostic Services
Warri, Delta State
2019.04 - 2019.10
- Assisted in collection of diverse samples and specimens from patients to facilitate accurate testing.
- Conducted routine maintenance and cleaning of laboratory equipment to ensure optimal performance.
- Recorded patients' initials in laboratory files to ensure precise identification and traceability.
Education
Bachelor of Science - Microbiology
Elizade University
Ilara-mokin Ondo State. 2016.09 - 2020.10
Skills
- Office management
- Computer proficiency
- Time management
- Customer service
- Attention to detail
- Multitasking
- Interpersonal communication
References
References available upon request.
Timeline
Secretary
EL Duke International Company Ltd.
2025.11 - 2026.06
Front Desk Receptionist
Biomed Medical Diagnostic Center
2023.09 - 2025.11
Assistant Lab Technologist as a Corper
Plateau State University, Bokkos - NYSC
2021.04 - 2022.03
Intern
Alpha-Cos Medical Diagnostic Services
2019.04 - 2019.10
Bachelor of Science - Microbiology
Elizade University
2016.09 - 2020.10