Work Preference
Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Open To Work

Esther Oluchi Gabriel

Ikeja

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

CUSTOMER SERVICE REPRESENTATIVECUSTOMER SERVICE/SALES REPRESENTATIVECUSTOMER SERVICE OFFICER

Work Type

Full Time

Location Preference

RemoteHybrid
Location: Ikeja, NGIkeja, LA
Open to relocation: Yes

Important To Me

Work-life balanceCareer advancementHealthcare benefitsWork from home option4-day work week

Summary

Driven and eager to learn, offering strong communication and problem-solving skills to enhance customer satisfaction and support. Skilled in using CRM tools and Microsoft Office to efficiently resolve issues and maintain customer relations. Seeking to leverage experience in customer service to contribute effectively in a new role.

Overview

8
8
years of professional experience

Work History

CUSTOMER SERVICE OFFICER

UNITED BANK FOR AFRICA
06.2022 - Current
  • Communicate effectively via phone, email, or chat and provide solutions to the complaint and ensure complete resolutions.
  • Support customer in resolving disputes using CRM tools, Fresh desk and other software.
  • Provide support in line with documented operational policies, and procedures.
  • Ensure customers get value for their transactions as they receive quick complaint resolution when transactions are disputed.
  • Protect customers' accounts by reviewing suspicious activity, reversing transactions and reissuing compromised debit and credit cards.

CUSTOMER SERVICE REPRESENTATIVE

OUTCESS SOLUTIONS NIGERIA LIMITED
08.2021 - Current
  • Making Inbound and Outbound calls.
  • Ensuring that customers are satisfied with products or services.
  • Letting customers or clients know about additional products or services.
  • Determining the quickest, most effective ways to answer a client's or customer's questions.
  • Escalating queries and concerns.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Troubleshooting common issues with a product or service.

CUSTOMER SERVICE/SALES REPRESENTATIVE

MARYMIC ORGANIC SKINCARE SPA
01.2018 - Current
  • Welcome clients and visitors, and ensure they are comfortable.

Education

Bachelor of Science - Business Administration And Management

GLOBAL WEALTH UNIVERSTY
TOGO
12-2025

Skills

  • Good oral and written communication skills
  • Microsoft Office
  • Organizing skills
  • Problems solving skills
  • Time management
  • Analytical skills

Accomplishments

  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Promoted products and encouraged customers to upgrade their existing product plans.

Timeline

CUSTOMER SERVICE OFFICER

UNITED BANK FOR AFRICA
06.2022 - Current

CUSTOMER SERVICE REPRESENTATIVE

OUTCESS SOLUTIONS NIGERIA LIMITED
08.2021 - Current

CUSTOMER SERVICE/SALES REPRESENTATIVE

MARYMIC ORGANIC SKINCARE SPA
01.2018 - Current

Bachelor of Science - Business Administration And Management

GLOBAL WEALTH UNIVERSTY

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Esther Oluchi Gabriel