Esther Obianuju Ibebunjo
Customer Sales and Service Representative
FCT, Abuja
Summary
Results-driven sales and customer service professional with experience in real estate acquisition, lead generation, and client support across U.S. and National markets. Proven ability to handle high-volume inbound and outbound calls, qualify leads, and consistently meet performance targets while maintaining strong customer relationships. Skilled in CRM tools, with a solid background in administrative support and human resource operations. Known for clear communication, strong organization, and the ability to adapt quickly in fast-paced, remote environments.
Overview
4
4
years of professional experience
3
3
Certifications
Work History
Real Estate Acquisition Agent (Freelance)
Trusty Home Investors
01.2025 - 01.2026
- Generated qualified leads through high-volume outbound calling to property owners
- Booked 2–3 daily appointments by effectively handling objections and engaging prospects
- Achieved daily KPIs of 70+ calls and 3+ hours talk time in a performance-driven environment
- Utilized Bitrix24 CRM to manage pipelines, track deals, and maintain follow-ups
- Strengthened conversion rates by building rapport and guiding prospects through the sales process
- Coordinated with acquisition teams to ensure seamless transition from lead to closing stage
- Ensured data accuracy, call compliance, and consistent performance reporting
Customer Service Representative/Data Entry Clerk
Paysure Technologies Limited
10.2023 - 01.2025
- Handled high-volume inbound and outbound customer interactions across phone, email, and live chat, achieving a 95% satisfaction rate
- Generated and qualified 150+ leads per month through cold outreach and referrals
- Resolved customer issues promptly, improving retention and overall customer experience
- Maintained detailed CRM records to track interactions, support follow-ups, and ensure data accuracy
Human Resources Officer/Executive Admin Assistant
Longmark Consult International Limited
08.2021 - 09.2023
- Coordinated HR operations, supporting recruitment, employee relations, and staff management
- Developed onboarding processes to ensure smooth integration and complete documentation for new hires
- Managed end-to-end recruitment, including job postings, candidate screening, and selection
- Provided executive administrative support, including calendar management, meeting coordination, and travel arrangements
Education
Bachelor of Science (B.S.) - Human Resources Management
Eastern Mediterranean University
North Cyprus05-2021
Skills
Customer Sales and Service Representative// CRM Specialist// Telemarketing Expert// B2C Expert// B2B Expert// Cold Call Expert and Appointment Setter// Human Resources Specialist// Executive Virtual Assistant
Certification
Sales Fundamentals – HubSpot Academy
Interests
Touring, Singing, Fitness
AWARDS
First Class Honors | Best Graduating Student
05/2021
Top Student in Program of Human Resources Management
Timeline
Real Estate Acquisition Agent (Freelance)
Trusty Home Investors
01.2025 - 01.2026
Customer Service Representative/Data Entry Clerk
Paysure Technologies Limited
10.2023 - 01.2025
Human Resources Officer/Executive Admin Assistant
Longmark Consult International Limited
08.2021 - 09.2023
Bachelor of Science (B.S.) - Human Resources Management
Eastern Mediterranean University