Esther Mokayi

Ensured accurate organization and secure handling of staff and customer files to maintain confidentiality.

Managed recording processes for outgoing and incoming files to ensure accurate documentation.

Cultivated respectful communication and behavior to uphold workplace professionalism.

• Coordinated front desk functions, enhancing guest satisfaction through streamlined check-in and check-out procedures.
• Managed guest interactions by providing timely assistance and resolving concerns to enhance overall experience.
• Facilitated room bookings utilizing property management systems to maximize occupancy efficiency.
• Coordinated efforts to maintain the lobby area, promoting a friendly and inviting environment for all guests and visitors.