Esther Inyang
Fashion/Runway Model. Marketer. Brand Ambassador. Event Planner. Beauty Queen. Chemist
Lagos- Islang,Lagos
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in ushering. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level as a Fashion/Runway Model. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
4
4
Languages
Work History
Hostess Manager
Hotbox Lagos
Lagos, Nigeria
01.2024 - Current
- Mentored hostess team members, fostering professional growth and strong teamwork.
- Streamlined reservation process for increased efficiency and improved guest experience.
- Addressed customer concerns promptly and professionally, resolving issues to maintain high levels of satisfaction.
- Increased table turnover rate by effectively managing seating arrangements and guest flow.
- Fostered a positive work atmosphere, promoting open communication between staff and management.
- Liaised with dining services leaders to develop and implement systems, policies and procedures.
- Leveraged technology and social media to better reach and communicate with guests.
- Improved wait time estimates by monitoring restaurant capacity and implementing efficient seating strategies.
- Enhanced customer satisfaction by ensuring a welcoming and organized restaurant environment.
- Certified and maintained cleanliness and general upkeep of dining room, bar, and other guest contact areas to meet sanitation protocols.
- Collaborated with culinary team to accommodate guests'' dietary restrictions and preferences, enhancing overall dining experience.
- Liaised with senior management to attract, develop and retain staff.
- Maintained up-to-date knowledge of menu offerings and specials, providing accurate information to guests upon arrival.
- Contributed to overall restaurant success by proactively addressing operational challenges as they arose.
- Assisted servers during busy periods, demonstrating teamwork and adaptability in fast-paced environments.
- Built rapport with guests through friendly conversation, leading to repeat business and word-of-mouth referrals.
- Monitored customer satisfaction through table touching, floor presence, focus groups and responding to customer inquiries.
- Interacted with guests to obtain positive or negative feedback and constructively apply information.
- Conducted routine performance evaluations for hostess staff members, identifying areas for improvement and growth opportunities.
- Achieved objectives in sales, costs, employee retention, food quality, cleanliness and sanitation to maintain guest satisfaction and high-quality customer service.
- Participated on floor during service to set and monitor performance standards and rectify staff or guest issues.
- Implemented effective training programs for new hostess staff, resulting in reduced learning curves and increased productivity.
- Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
- Ensured cleanliness of the front-of-house area by overseeing staff performance on daily cleaning tasks.
- Supported marketing efforts by coordinating promotional events within the restaurant space.
- Coordinated special events, ensuring seamless execution of all event details for maximum guest satisfaction.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Developed unique events and special promotions to drive sales.
- Coordinated with catering staff to deliver food services for special events and functions.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Oversaw food preparation and monitored safety protocols.
- Developed strong relationships with regular customers, creating a loyal clientele base through attentive service.
Model
Reivon Model Management
Lagos, Nigeria
09.2018 - Current
- Adapted quickly to changing environments for continued professionalism under pressure.
- Remained focused, motivated and professional throughout long shoots and events.
- Maintained readiness for all jobs by keeping up with proper self-care and effective stress management strategies.
- Developed growing contacts networks to secure regular work.
- Contributed to the success of marketing campaigns by providing eye-catching visual content for print and digital platforms.
- Maintained high levels of professionalism in over Number shoots.
- Gained exposure for smaller businesses by modeling for local boutiques and designers, ultimately increasing their sales.
- Collaborated effectively with fellow models, photographers, stylists, and makeup artists to create cohesive and successful projects.
- Participated in promotional events for major beauty brands, boosting product visibility and consumer awareness.
- Understood fashion trends to accurately portray brand and client briefs.
- Maintained a healthy lifestyle by following strict diet and exercise regimes which allowed me to maintain a consistent appearance in line with client expectations.
- Kept up-to-date with current trends in fashion by attending workshops or conferences which allowed me to stay marketable as a model.
- Adapted poses and expressions based on photographer direction for impactful editorial spreads in leading fashion magazines.
- Maintained a strong social media presence to promote brands effectively, gaining thousands of followers and increasing engagement.
- Modeled garments such as dresses, coats, underclothing, and swimwear.
- Kept up with personal care to cut down on wait times for hair, makeup and styling.
- Performed live demonstrations at trade shows, generating interest from potential buyers and industry professionals.
- Enhanced company image through professional demeanor during public appearances such as interviews or meetandgreets.
- Showcased diverse clothing styles in runway shows, contributing to successful product launches and sales growth.
- Assisted makeup artists and hair stylists in creating original, unique looks for varied shoots.
- Performed well under pressure in fast-paced environments like runway shows or photoshoots ensuring timely project completion.
- Built extensive modeling portfolios showcasing adaptability and versatility for varied brands.
- Created looks according to brand directives through photographer, stylist and makeup artist collaboration.
- Forged constructive relationships with photographers, creative directors and fashion professionals for productive working environments.
- Worked closely with designers to represent their vision accurately, ensuring garment fit and styling met expectations.
- Met changing needs of diverse runway shows and events for flexible support.
- Promoted products and services by posing for commercials, live shows, and photo shoots.
- Secured repeat bookings through outstanding professionalism and versatility.
- Educated clients on proper garment care while modeling clothing items, increasing customer satisfaction and product longevity.
- Elevated brand recognition by participating in high-profile fashion shows and ad campaigns.
- Collaborated with photographers and stylists for visually compelling photoshoots, resulting in increased publication features.
- Exemplified professionalism during fittings, rehearsals, and events, earning repeat bookings from prestigious clients.
- Networked with industry professionals at events, fostering valuable relationships that led to future opportunities.
- Assisted backstage during fashion shows by helping fellow models prepare outfits quickly between runway walks.
- Developed a versatile portfolio showcasing various looks from commercial to high-fashion projects, attracting new clientele.
- Posed for photo shoots to showcase clothing designs and accessories.
- Participated in video shoots to promote fashion and beauty products.
- Upheld audition and cold-call success rate by adhering to feedback and taking constructive criticism.
- Represented companies and brands at conventions and trade shows to promote products and services.
- Stood for fitting sessions to help designers with clothing size information.
- Worked with hair and makeup artists for beauty campaigns.
- Supported fine art photographers by posing for portraits.
- Walked runways to introduce new collections.
- Promoted beauty products by posing for advertisement campaigns.
- Designed fitness and dietary schedules to meet client demands for shoots.
- Demonstrated athletic wear for sports brands.
- Appeared on TV commercials to promote consumer goods.
- Cut down on shooting times by closely following photographer directions and feedback.
- Modeled in editorial shoots for fashion magazines.
- Designed personal body care plans to optimize health appearance.
- Held long poses for paint artists, resulting in desired image or form.
- Attended designer meetings to determine guidelines for runway shows and presentations.
- Researched promoted products to understand overall value proposition.
Personal Assistant
A Law Firm
Uyo, Akwa Ibom
02.2021 - 04.2022
- Attended meetings, took notes and tracked action items.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Displayed absolute discretion at handling confidential information.
- Facilitated smooth office operations by managing supplies inventory and overseeing maintenance requests.
- Collaborated in cloud environments such as Trello and Google Workspace.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Participated in team meetings and staff training sessions.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Facilitated transportation to and from appointments.
- Helped clients to maintain independence and quality of life.
Airline Ticket Agent
Airline Booking Company
Uyo, Akwa Ibom State
01.2017 - 09.2017
- Managed flight overbookings proactively, minimizing disruptions and maintaining customer satisfaction.
- Implemented company policies consistently, promoting a fair and transparent approach to ticket pricing and availability management.
- Coordinated closely with other airline departments to resolve ticketing issues promptly and accurately.
- Collaborated with team members to achieve consistently high-quality customer service standards.
- Supported colleagues in handling complex transactions or escalated customer concerns effectively.
- Performed regular audits on the financial transactions for accuracy, contributing towards smooth accounting processes.
- Streamlined check-in process for faster boarding and improved passenger experience.
- Maintained accurate records of ticket sales, refunds, and exchanges using airline software systems.
- Resolved customer complaints professionally and empathetically to retain loyalty.
- Trained new staff members in using airline reservation systems efficiently, resulting in shorter learning curves.
- Verified passenger documentation to ensure compliance with international travel requirements.
- Provided passengers with up-to-date flight information, managing expectations during delays or cancellations.
- Participated actively in ongoing professional development opportunities, staying current on industry trends and best practices.
- Enhanced customer satisfaction by efficiently processing ticket reservations and cancellations.
- Contributed to team success by meeting or exceeding monthly ticket sales targets consistently.
- Sold, printed, and issued tickets to guests.
- Sold Type tickets to customers and assisted with trip planning through scheduling, pricing and identifying best transportation routes.
Education
Bachelor Of Science And/with Education Degree - Teacher
University of Uyo
Uyo, Akwa Ibom State 03.2022
Skills
Recipes and menu planning
Timeline
Hostess Manager
Hotbox Lagos
01.2024 - Current
Personal Assistant
A Law Firm
02.2021 - 04.2022
Model
Reivon Model Management
09.2018 - Current
Airline Ticket Agent
Airline Booking Company
01.2017 - 09.2017
Bachelor Of Science And/with Education Degree - Teacher
University of Uyo
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