Esther Inyang
Fashion/Runway Model. Marketer. Brand Ambassador. Event Planner. Beauty Queen. Chemist
Lagos- Islang,Lagos
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in ushering. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level as a Fashion/Runway Model. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
4
4
Languages
Work History
Hostess Manager
Hotbox Lagos
Lagos, Nigeria
01.2024 - Current
- Mentored hostess team members, fostering professional growth and strong teamwork.
- Streamlined reservation process for increased efficiency and improved guest experience.
- Addressed customer concerns promptly and professionally, resolving issues to maintain high levels of satisfaction.
- Increased table turnover rate by effectively managing seating arrangements and guest flow.
- Fostered a positive work atmosphere, promoting open communication between staff and management.
- Liaised with dining services leaders to develop and implement systems, policies and procedures.
- Leveraged technology and social media to better reach and communicate with guests.
- Improved wait time estimates by monitoring restaurant capacity and implementing efficient seating strategies.
- Enhanced customer satisfaction by ensuring a welcoming and organized restaurant environment.
- Certified and maintained cleanliness and general upkeep of dining room, bar, and other guest contact areas to meet sanitation protocols.
- Collaborated with culinary team to accommodate guests'' dietary restrictions and preferences, enhancing overall dining experience.
- Liaised with senior management to attract, develop and retain staff.
- Maintained up-to-date knowledge of menu offerings and specials, providing accurate information to guests upon arrival.
- Contributed to overall restaurant success by proactively addressing operational challenges as they arose.
- Assisted servers during busy periods, demonstrating teamwork and adaptability in fast-paced environments.
- Built rapport with guests through friendly conversation, leading to repeat business and word-of-mouth referrals.
- Monitored customer satisfaction through table touching, floor presence, focus groups and responding to customer inquiries.
- Interacted with guests to obtain positive or negative feedback and constructively apply information.
- Conducted routine performance evaluations for hostess staff members, identifying areas for improvement and growth opportunities.
- Achieved objectives in sales, costs, employee retention, food quality, cleanliness and sanitation to maintain guest satisfaction and high-quality customer service.
- Participated on floor during service to set and monitor performance standards and rectify staff or guest issues.
- Implemented effective training programs for new hostess staff, resulting in reduced learning curves and increased productivity.
- Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
- Ensured cleanliness of the front-of-house area by overseeing staff performance on daily cleaning tasks.
- Supported marketing efforts by coordinating promotional events within the restaurant space.
- Coordinated special events, ensuring seamless execution of all event details for maximum guest satisfaction.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Developed unique events and special promotions to drive sales.
- Coordinated with catering staff to deliver food services for special events and functions.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Oversaw food preparation and monitored safety protocols.
- Developed strong relationships with regular customers, creating a loyal clientele base through attentive service.
Model
Reivon Model Management
Lagos, Nigeria
09.2018 - Current
- Adapted quickly to changing environments for continued professionalism under pressure.
- Remained focused, motivated and professional throughout long shoots and events.
- Maintained readiness for all jobs by keeping up with proper self-care and effective stress management strategies.
- Developed growing contacts networks to secure regular work.
- Contributed to the success of marketing campaigns by providing eye-catching visual content for print and digital platforms.
- Maintained high levels of professionalism in over Number shoots.
- Gained exposure for smaller businesses by modeling for local boutiques and designers, ultimately increasing their sales.
- Collaborated effectively with fellow models, photographers, stylists, and makeup artists to create cohesive and successful projects.
- Participated in promotional events for major beauty brands, boosting product visibility and consumer awareness.
- Understood fashion trends to accurately portray brand and client briefs.
- Maintained a healthy lifestyle by following strict diet and exercise regimes which allowed me to maintain a consistent appearance in line with client expectations.
- Kept up-to-date with current trends in fashion by attending workshops or conferences which allowed me to stay marketable as a model.
- Adapted poses and expressions based on photographer direction for impactful editorial spreads in leading fashion magazines.
- Maintained a strong social media presence to promote brands effectively, gaining thousands of followers and increasing engagement.
- Modeled garments such as dresses, coats, underclothing, and swimwear.
- Kept up with personal care to cut down on wait times for hair, makeup and styling.
- Performed live demonstrations at trade shows, generating interest from potential buyers and industry professionals.
- Enhanced company image through professional demeanor during public appearances such as interviews or meetandgreets.
- Showcased diverse clothing styles in runway shows, contributing to successful product launches and sales growth.
- Assisted makeup artists and hair stylists in creating original, unique looks for varied shoots.
- Performed well under pressure in fast-paced environments like runway shows or photoshoots ensuring timely project completion.
- Built extensive modeling portfolios showcasing adaptability and versatility for varied brands.
- Created looks according to brand directives through photographer, stylist and makeup artist collaboration.
- Forged constructive relationships with photographers, creative directors and fashion professionals for productive working environments.
- Worked closely with designers to represent their vision accurately, ensuring garment fit and styling met expectations.
- Met changing needs of diverse runway shows and events for flexible support.
- Promoted products and services by posing for commercials, live shows, and photo shoots.
- Secured repeat bookings through outstanding professionalism and versatility.
- Educated clients on proper garment care while modeling clothing items, increasing customer satisfaction and product longevity.
- Elevated brand recognition by participating in high-profile fashion shows and ad campaigns.
- Collaborated with photographers and stylists for visually compelling photoshoots, resulting in increased publication features.
- Exemplified professionalism during fittings, rehearsals, and events, earning repeat bookings from prestigious clients.
- Networked with industry professionals at events, fostering valuable relationships that led to future opportunities.
- Assisted backstage during fashion shows by helping fellow models prepare outfits quickly between runway walks.
- Developed a versatile portfolio showcasing various looks from commercial to high-fashion projects, attracting new clientele.
- Posed for photo shoots to showcase clothing designs and accessories.
- Participated in video shoots to promote fashion and beauty products.
- Upheld audition and cold-call success rate by adhering to feedback and taking constructive criticism.
- Represented companies and brands at conventions and trade shows to promote products and services.
- Stood for fitting sessions to help designers with clothing size information.
- Worked with hair and makeup artists for beauty campaigns.
- Supported fine art photographers by posing for portraits.
- Walked runways to introduce new collections.
- Promoted beauty products by posing for advertisement campaigns.
- Designed fitness and dietary schedules to meet client demands for shoots.
- Demonstrated athletic wear for sports brands.
- Appeared on TV commercials to promote consumer goods.
- Cut down on shooting times by closely following photographer directions and feedback.
- Modeled in editorial shoots for fashion magazines.
- Designed personal body care plans to optimize health appearance.
- Held long poses for paint artists, resulting in desired image or form.
- Attended designer meetings to determine guidelines for runway shows and presentations.
- Researched promoted products to understand overall value proposition.
Personal Assistant
A Law Firm
Uyo, Akwa Ibom
02.2021 - 04.2022
- Attended meetings, took notes and tracked action items.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Displayed absolute discretion at handling confidential information.
- Facilitated smooth office operations by managing supplies inventory and overseeing maintenance requests.
- Collaborated in cloud environments such as Trello and Google Workspace.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Participated in team meetings and staff training sessions.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Facilitated transportation to and from appointments.
- Helped clients to maintain independence and quality of life.
Airline Ticket Agent
Airline Booking Company
Uyo, Akwa Ibom State
01.2017 - 09.2017
- Managed flight overbookings proactively, minimizing disruptions and maintaining customer satisfaction.
- Implemented company policies consistently, promoting a fair and transparent approach to ticket pricing and availability management.
- Coordinated closely with other airline departments to resolve ticketing issues promptly and accurately.
- Collaborated with team members to achieve consistently high-quality customer service standards.
- Supported colleagues in handling complex transactions or escalated customer concerns effectively.
- Performed regular audits on the financial transactions for accuracy, contributing towards smooth accounting processes.
- Streamlined check-in process for faster boarding and improved passenger experience.
- Maintained accurate records of ticket sales, refunds, and exchanges using airline software systems.
- Resolved customer complaints professionally and empathetically to retain loyalty.
- Trained new staff members in using airline reservation systems efficiently, resulting in shorter learning curves.
- Verified passenger documentation to ensure compliance with international travel requirements.
- Provided passengers with up-to-date flight information, managing expectations during delays or cancellations.
- Participated actively in ongoing professional development opportunities, staying current on industry trends and best practices.
- Enhanced customer satisfaction by efficiently processing ticket reservations and cancellations.
- Contributed to team success by meeting or exceeding monthly ticket sales targets consistently.
- Sold, printed, and issued tickets to guests.
- Sold Type tickets to customers and assisted with trip planning through scheduling, pricing and identifying best transportation routes.
Education
Bachelor Of Science And/with Education Degree - Teacher
University of Uyo
Uyo, Akwa Ibom State 03.2022
Skills
Recipes and menu planning
Recruitment
Budgeting
Strategic planning
Cost controls
Workflow planning
Scheduling
Problem-Solving
Excellent Communication
Decision-Making
Teamwork and Collaboration
Organization and Time Management
Flexible and Adaptable
Self-Motivated
Active Listening
Teambuilding
Good Telephone Etiquette
Critical Thinking
Data Entry
Interpersonal Communication
Dependable and Responsible
Analytical and Critical Thinking
Product promotions
Photoshoot procedures
Agent collaboration
Makeup techniques
Audition techniques
Fashion and editorial shoots
Planning and Coordination
Multitasking Abilities
Microsoft Office proficiency
Advanced MS Office Suite
Professional and mature
Schedule Management
Staff motivator
Public relations background
Meticulous attention to detail
Administrative support
Travel coordination
Commitment to quality and service
Operations support
Advanced interpersonal skills
Project planning
Time management
Staff collaboration
Meeting planning
Timeline
Hostess Manager
Hotbox Lagos
01.2024 - Current
Personal Assistant
A Law Firm
02.2021 - 04.2022
Model
Reivon Model Management
09.2018 - Current
Airline Ticket Agent
Airline Booking Company
01.2017 - 09.2017
Bachelor Of Science And/with Education Degree - Teacher
University of Uyo