Esther Akhaiyemen
Nigeria,Niger State, Nigeria
Summary
Proactive and detail-oriented professional with hands-on experience in IT services, virtual assistance, customer support, and social media management. Skilled in utilizing modern communication and support tools to enhance customer satisfaction, streamline workflows, and support small businesses. Adept at creating content, managing online presence, and delivering solutions that boost engagement and efficiency. Seeking to leverage technical knowledge and customer service skills in remote or global opportunities.
Overview
4
4
years of professional experience
Work History
Virtual Assistant / Customer Support Trainee
IT Services Training Program
01.2023 - Current
- Gained practical experience using Slack, Zoom, Loom, Freshdesk, HubSpot, and Zendesk for effective communication and customer support.
- Created and managed customer tickets, tracked tasks, and handled professional email communications.
- Supported mock client sessions, providing solutions and resolving inquiries efficiently.
- Assisted in workflow automation and team collaboration using digital tools.
- Developed transferable skills for remote support and administrative assistance.
- Trained in delivering excellent customer experiences using modern tech platforms.
Social Media Manager
Freelance / Startups
01.2022 - 01.2024
- Developed and executed content strategies that increased brand visibility and follower growth.
- Managed day-to-day social media operations, including content creation, scheduling, and community engagement.
- Analyzed campaign performance to optimize reach and engagement, improving marketing outcomes.
- Collaborated with small business owners to align digital strategies with business goals.
- Successfully grew and managed startup social media pages, increasing engagement by up to 45%.
- Designed campaigns that supported sales conversions and brand awareness.
Education
Tech Program -
IT Services
Certificate -
Social Media Management
Skills
- Virtual Assistance
- Administrative Support
- Customer Support
- Relationship Management
- Ticketing Tools
- CRM Tools
- Freshdesk
- HubSpot
- Zendesk
- Communication Platforms
- Slack
- Zoom
- Loom
- Teams
- Email Management
- Business Correspondence
- Social Media Content Creation
- Marketing Strategy
- Task Management
- Project Management
- Problem-Solving
- Client Engagement
- Customer service
References
Available upon request
Remote
True
Languages
English
Intermediate
B1
Timeline
Virtual Assistant / Customer Support Trainee
IT Services Training Program
01.2023 - Current
Social Media Manager
Freelance / Startups
01.2022 - 01.2024
Tech Program -
IT Services
Certificate -
Social Media Management