Esther Akanmu
Health Care Assistant
Summary
Dynamic Health Care Assistant with proven expertise in patient care and emergency response, honed at Bernice Specialist Hospital. Skilled in vital signs monitoring and effective communication, ensuring high-quality care and support. Demonstrated ability to improve patient comfort and safety, contributing to increased patient satisfaction and care efficiency. Certified in CPR/AED, Phlebotomy, Nasogastric Intubation & Urethral Catheterization embodying a blend of technical proficiency and compassionate care.
Overview
14
14
years of professional experience
3
3
Certifications
Work History
Health Care Assistant
Bernice Specialist Hospital
10.2022 - Current
- Assist with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Reduce risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Perform vital signs monitoring, ensuring timely reporting of any abnormalities to the medical team.
- Enhance patient comfort by providing personal care services such as bathing, grooming, and toileting assistance.
- Support nursing staff with care of incontinent patients and promotion of continence care.
- Respond swiftly to emergency situations, providing prompt assistance while following established protocols until professional help arrive on site.
- Contribute to efficient patient care by accurately documenting medical information and maintaining up-to-date records.
- Streamline administrative tasks such as scheduling appointments, managing inventory levels, and updating electronic health records systems efficiently.
- Assist patients with self-feeding and assisted feeding, based on individual needs.
- Adhere to directions of licensed nurses to administer medications and treatments.
- Provide care for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Sales Assistant
Mat 'n' Drew Solution
09.2015 - 07.2019
- Assisted customers locate products and checked store system for merchandise at other sites.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Collaborated with sales and marketing teams to establish accurate representation of products marketed to customers.
Customer Service Representative
AO Communications
04.2010 - 06.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
Education
Diploma - Healthcare Assistant Program
CLI College
Lagos, Nigeria 04.2001 -
Bachelor of Science - Business Administration
Bestowed International University
Cotonou, Benin Republic 04.2001 -
Skills
Effective Communication
Multitasking Abilities
Feeding Assistance
Infection Control
Primary and Personal Care
Vital signs monitoring
Mobility Assistance
Emergency Response
Basic Life Support
Patient Observation and Documentation
Certified in CPR/AED
Adaptability and Flexibility
Certification
Heartsaver Firstaid CPR AED [Cardinal Academy of Emergency Care]
Timeline
Basic Life Support [Cardinal Academy of Emergency Care]
10-2024
Phlebotomy, Nasogastric Intubation & Urethral Catheterization [Cardinal Academy of Emergency Care]
04-2024
Heartsaver Firstaid CPR AED [Cardinal Academy of Emergency Care]
09-2023
Health Care Assistant
Bernice Specialist Hospital
10.2022 - Current
Sales Assistant
Mat 'n' Drew Solution
09.2015 - 07.2019
Customer Service Representative
AO Communications
04.2010 - 06.2015
Diploma - Healthcare Assistant Program
CLI College
04.2001 -
Bachelor of Science - Business Administration
Bestowed International University
04.2001 -
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