Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Esther Akanmu

Health Care Assistant

Summary

Dynamic Health Care Assistant with proven expertise in patient care and emergency response, honed at Bernice Specialist Hospital. Skilled in vital signs monitoring and effective communication, ensuring high-quality care and support. Demonstrated ability to improve patient comfort and safety, contributing to increased patient satisfaction and care efficiency. Certified in CPR/AED, Phlebotomy, Nasogastric Intubation & Urethral Catheterization embodying a blend of technical proficiency and compassionate care.

Overview

14
14
years of professional experience
3
3
Certifications

Work History

Health Care Assistant

Bernice Specialist Hospital
10.2022 - Current
  • Assist with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
  • Reduce risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
  • Perform vital signs monitoring, ensuring timely reporting of any abnormalities to the medical team.
  • Enhance patient comfort by providing personal care services such as bathing, grooming, and toileting assistance.
  • Support nursing staff with care of incontinent patients and promotion of continence care.
  • Respond swiftly to emergency situations, providing prompt assistance while following established protocols until professional help arrive on site.
  • Contribute to efficient patient care by accurately documenting medical information and maintaining up-to-date records.
  • Streamline administrative tasks such as scheduling appointments, managing inventory levels, and updating electronic health records systems efficiently.
  • Assist patients with self-feeding and assisted feeding, based on individual needs.
  • Adhere to directions of licensed nurses to administer medications and treatments.
  • Provide care for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.

Sales Assistant

Mat 'n' Drew Solution
09.2015 - 07.2019
  • Assisted customers locate products and checked store system for merchandise at other sites.
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Collaborated with sales and marketing teams to establish accurate representation of products marketed to customers.

Customer Service Representative

AO Communications
04.2010 - 06.2015
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.

Education

Diploma - Healthcare Assistant Program

CLI College
Lagos, Nigeria
04.2001 -

Bachelor of Science - Business Administration

Bestowed International University
Cotonou, Benin Republic
04.2001 -

Skills

Effective Communication

Multitasking Abilities

Feeding Assistance

Infection Control

Primary and Personal Care

Vital signs monitoring

Mobility Assistance

Emergency Response

Basic Life Support

Patient Observation and Documentation

Certified in CPR/AED

Adaptability and Flexibility

Certification

Heartsaver Firstaid CPR AED [Cardinal Academy of Emergency Care]

Timeline

Basic Life Support [Cardinal Academy of Emergency Care]

10-2024

Phlebotomy, Nasogastric Intubation & Urethral Catheterization [Cardinal Academy of Emergency Care]

04-2024

Heartsaver Firstaid CPR AED [Cardinal Academy of Emergency Care]

09-2023

Health Care Assistant

Bernice Specialist Hospital
10.2022 - Current

Sales Assistant

Mat 'n' Drew Solution
09.2015 - 07.2019

Customer Service Representative

AO Communications
04.2010 - 06.2015

Diploma - Healthcare Assistant Program

CLI College
04.2001 -

Bachelor of Science - Business Administration

Bestowed International University
04.2001 -
Esther AkanmuHealth Care Assistant