Esther Ajayi
Lagos
Summary
Aspiring Product Manager with hands-on experience in program coordination, stakeholder engagement, and data-driven decision-making through nonprofit and youth development initiatives. Demonstrated ability to translate user needs into structured solutions, analyse feedback, and collaborate across teams. Passionate about building user-centred digital products, and currently developing technical and product skills through continuous learning and practical projects.
Overview
6
6
years of professional experience
3
3
Certifications
Work History
Development and Partnership Officer
JCI Nigeria National Secretariat
08.2024 - Current
- Supported product-like initiatives aimed at improving youth engagement and member experience across multiple regions.
- Led data collection and validation efforts to improve reporting accuracy and insights for national decision-making.
- Worked with geographically distributed teams to plan, document, and execute initiatives using digital collaboration tools.
- Assisted with partnerships, grants, and program documentation aligned with global development standards.
Volunteer Program Manager
Global Network of Emerging Leaders in Nation Building (GLEAN AFRICA)
12.2023 - Current
- Coordinated youth-focused initiatives by translating user and stakeholder needs into structured workflows and deliverables.
- Conducted survey-based user research and analysed feedback to inform program improvements and engagement strategies.
- Collaborated with cross-functional and distributed teams, ensuring alignment through clear documentation and asynchronous communication.
- Supported reporting and performance tracking using shared digital tools.
Customer Care Executive
ISON XPERIENCES
08.2022 - 08.2022
- Enhanced customer satisfaction ratings by 35% through the implementation of a streamlined inquiry resolution process, effectively addressing over 1,200 customer inquiries per month across multiple communication channels.
- Achieved a 95% first-contact resolution rate by leveraging strong problem-solving skills to resolve customer issues promptly, leading to a significant decrease in follow-up calls by 40%.
- Contributed to improved customer engagement by consistently meeting daily outbound call targets and providing timely support, resulting in a 30% increase in successful customer follow-ups within three months.
- (M-KOPA Process)
Sub-Project Head
Enactus Eksu
Ado-Ekiti
07.2021 - 07.2021
- Spearheaded the Project ERE initiative, executing comprehensive project planning and management that achieved a 40% reduction in open defecation rates across three local communities, positively impacting over 5,000 residents.
- Orchestrated community sensitization campaigns on PET bottle recycling, engaging more than 1,200 participants and increasing recycling participation by 60%, which contributed to a cleaner environment and enhanced public health awareness.
- Cultivated strong leadership and communication frameworks within the ENACTUS EKSU team, leading to a 30% increase in volunteer engagement and encouraging collaboration with local stakeholders that resulted in securing #500k in funding for future sustainability initiatives.
Executive Administrative Assistant
Dudugiga Art Gallery
06.2020 - 02.2021
- Supported daily gallery operations by assisting in sales, attending to visitors, and providing information about featured artworks, contributing to a more engaging customer experience.
- Collaborated with the creative team on art concept development and display arrangements, helping to enhance the visual appeal of gallery exhibitions.
- Maintained a welcoming environment for guests and clients, which contributed to an increase in customer satisfaction and repeat visits.
Education
Bachelor of Arts - Linguistics and Nigerian Languages
Ekiti State University
Ado- EkitiSkills
- Product management fundamentals (online)
- Frontend development (HTML, CSS, JavaScript – ongoing)
- Agile and product thinking, self-directed learning
Product Management
- Product discovery and problem framing
- User research (surveys, interviews)
- PRDs and product documentation
- MVP scoping and feature prioritisation
- Agile and roadmap fundamentals
Data & Insights
- Survey analysis and reporting
- Feedback loops and iteration
- Basic metrics definition (KPIs, success metrics)
Technical & Tools
- HTML, CSS, JavaScript (foundational)
- Notion, Google Docs, Sheets
- Trello / task & sprint tracking
- Remote collaboration tools (Slack, Zoom)
Collaboration & Communication
- Asynchronous communication
- Stakeholder alignment
- Cross-cultural teamwork
- Clear written documentation
References
Available upon request.
Certification
Product Management Fundamentals (Online / Self-paced),
Affiliations
Product discovery & user experience
Timeline
Development and Partnership Officer
JCI Nigeria National Secretariat
08.2024 - Current
Volunteer Program Manager
Global Network of Emerging Leaders in Nation Building (GLEAN AFRICA)
12.2023 - Current
Customer Care Executive
ISON XPERIENCES
08.2022 - 08.2022
Sub-Project Head
Enactus Eksu
07.2021 - 07.2021
Executive Administrative Assistant
Dudugiga Art Gallery
06.2020 - 02.2021
Bachelor of Arts - Linguistics and Nigerian Languages
Ekiti State University