ESOSA ELIZABETH IGODAN
Abuja,FCT
Summary
I am a results-driven Human Resource/Admin Officer offering years of achieving positive results for companies. Articulate negotiator, skilfully supporting company growth.Organised planner with excellent team leadership and also managing high-volume administrative tasks.
Overview
13
13
years of professional experience
Work History
Human Resource/Admin Officer
Dunn Loren Merrifield Capital Group
Abuja, Nigeria
07.2023 - Current
- Recruited, hired and oversaw staff, managing job interviews, conducting exit interviews and leading onboarding sessions.
- Coordinated training and handled logistics and administrative tasks.
- Forecasted expected personnel demands and developed forward-thinking approaches, achieving objectives.
- Managed performance appraisal systems and policies.
- Oversaw recruitment process and onboarded new staff.
- Implemented diversity, equity and inclusion initiatives to boost employee engagement and retention.
- Advised top management on appropriate employee corrective actions.
- Addressed employee conflicts, following corporate procedures for timely resolution.
- Built and cultivated lasting rapport with employees, peers and upper management.
- Oversaw exit interviews and off-boarding process for resigned and terminated employees.
- Answered questions from employees regarding health benefits and retirement plan options.
- Sourced and verified quotations from suppliers before initiating purchase processes.
- Built productive relationships with stakeholders, communicated updates and sought mutually beneficial outcomes.
- Reviewed proposals and submitted reports to procurement heads for selection.
- Assisted managers in compiling and organising materials for meetings.
- Coordinated and facilitated company social outings and lunches, showing up to event venues in advance to make preparations.
Administrative and Executive Support
Dunn Loren Merrifield Capital Group
Abuja, FCT
10.2021 - Current
- The Key role of DLM capital group is to provide innovative solutions to economic and social developmental problems with numerous subsidiaries.
- Assistant to all top personnel's which are CEO and Managers.
- Managed team of employees, overseeing hiring, training, and professional growth of employees.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Monitor supervisor's work calendar and scheduled appointments and meetings.
- Established workflow processes monitored daily productivity and implemented modification to improve overall performance of personal.
- Communicated corporate objectives across divisions through regular correspondence and schedule status update.
- Maintaining relationships between company and customers in banking sector.
- Complete broad variety of administrative tasks, including: Maintaining database of suppliers, vendors and service providers.
- Process invoices and draw up paperwork to ensure costs are allocated to relevant departments.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork ..
- Pre-onboarding and onboarding new employee's.
Administrative Officer
Nigeria Mortgage Refinance Company
Abuja , FCT
02.2014 - 10.2021
- The key role of the company is to provide mortgage refinancing to mortgage portfolios and commercial banks
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Manage stakeholders from different areas of the business to ensure engagement and support of the project.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse
- Facility Management-Maintaining the business infrastructure and ensuring all office equipment are in good condition and serviced accordingly
- Participate in the procurement of office equipment with appropriate screening of third-party vendors in line with the company’s policies and procedures.
- Responsible for office travel arrangements including booking flights and accommodation as required
- Participate in corporate branding activities to support internal or external events
- Receiving and distributing inbound company mails to relevant departments’ ensuring that these are fully registered within the company’s administrative system.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
Administrative Assistant
Governors Forum
Abuja, FCT
07.2013 - 10.2013
- Executed record filing system to improve document organization and management.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Administrative Assistant
Umobehn Construction Company
Abuja , FCT
11.2012 - 05.2013
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Restocked supplies and submitted purchase orders to maintain stock levels
Sales Representative
A A Group Limited
Abuja , FCT
04.2011 - 09.2012
- Dealing with Customer general enquires & queries.
- Generating sales and achieving target and bonus.
- Building customers relationship both with existing and new customers.
- Increased sales by offering advice on purchases and promoting additional products.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
Customer Care Representative
NTA-STAR TV Network
Abuja , FCT
10.2010 - 08.2011
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Clients query resolution through use of STAR I BOSS software.
- Resolved concerns with products or services to help with retention and drive sales.
- Described product highlights and benefits to help guide purchasing decisions.
- Coordinated logistics and verified equipment shipment pricing and availability.
Education
Msc - International Relations (in View)
University of East London
Online 01.2022 -
B.SC - International Studies & Diplomacy
University of Benin (UNIBEN)
Nigeria01.2009
NECO -
FGGC
Nigeria11.2002
Skills
- Confidentiality
- Professional development
- Onboarding management
- budgeting
- recruitment
- Onboarding staff
- vendor sourcing
- Computer proficiency
- Written Communication
- Interpersonal Communication
- Flexible & Adaptable
- Good leadership and people relationship skills
- Excellent at Conflict resolution
- Multitasking abilities
Certification
- University of East London Operations Management - 2022.
- Diploma in Modern Human Resource Management – Alison UK -2021.
- Souters Training London Office Manager -2018.
- Souters Training London Administration Course-2016.
- Data Pro Abuja AML/CFT Compliance -2016.
- Toms Associate Lagos state-Supply chain management-2017.
- Phillips Consulting Lagos-Introduction to business writing -2015.
Languages
English
Advanced
Timeline
Human Resource/Admin Officer
Dunn Loren Merrifield Capital Group
07.2023 - Current
Msc - International Relations (in View)
University of East London
01.2022 -
Administrative and Executive Support
Dunn Loren Merrifield Capital Group
10.2021 - Current
Administrative Officer
Nigeria Mortgage Refinance Company
02.2014 - 10.2021
Administrative Assistant
Governors Forum
07.2013 - 10.2013
Administrative Assistant
Umobehn Construction Company
11.2012 - 05.2013
Sales Representative
A A Group Limited
04.2011 - 09.2012
Customer Care Representative
NTA-STAR TV Network
10.2010 - 08.2011
B.SC - International Studies & Diplomacy
University of Benin (UNIBEN)
NECO -
FGGC
- University of East London Operations Management - 2022.
- Diploma in Modern Human Resource Management – Alison UK -2021.
- Souters Training London Office Manager -2018.
- Souters Training London Administration Course-2016.
- Data Pro Abuja AML/CFT Compliance -2016.
- Toms Associate Lagos state-Supply chain management-2017.
- Phillips Consulting Lagos-Introduction to business writing -2015.
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