Google Products
Esiet Unwana-Obong Memsy
Customer Service | Virtual Assistant | Sales
Long Island City,LA
Summary
Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering 5 years of experience providing quality administrative support to clients.
Overview
4
4
years of professional experience
14
14
years of post-secondary education
4
4
Certificates
Work History
Virtual Assistant
Meevagreen Consulting Limited
Lagos, Lagos
02.2021 - 10.2021
- Completed administrative tasks by performing business correspondence, transcription and data entry.
- Managed electronic and paper filing systems by updating paperwork, maintaining documents and accurately recording information.
- Executed 80% travel arrangements by researching and booking flights and accommodations.
- Analyzed and compiled data to prepare comprehensive reports for management.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Managed filing system, entered data and completed other clerical tasks.
- Managed over 50 customers by telephone, chat or email to provide information about products and services.
Customer Care and E-Medicals Personnel
The Consultant and Children’s Practice
Lagos, Nigeria, Nigeria
01.2020 - 12.2020
- Related directly with patients and proffered solutions to their challenges.
- Responded promptly to inquiries for in-patients and visa medical clients.
- Managed team of 5 to achieve optimum output.
- Set up new patient accounts and prepares medical bills.
- Organized workflow to book appointments for consultations with specialists.
- Routed requests and calls to designated units.
- Communicated and coordinated with internal departments.
- Provided information and attends to United States, Canadian, and Malaysian Immigrant Visa Applicants for medical tests.
- Updated staff records within organization.
- Performed biometrics and capture procedure for Canadian Visa applicants directly to Canadian online portal.
- Attached generated codes of daily visa medical work done for each visa medical applicant.
- Followed up on HMO billings, tariffs, and benefits for transparent dealings with patients.
- Liaised with partner travel and tours agencies for travel bookings and reservations for clients.
Executive Assistant
Energy Works Technology
Harcourt, Nigeria, Nigeria
03.2019 - 12.2019
- Management of appointments and schedules.
- Filing and documentation – basis bookkeeping tasks.
- Answering phones and routing calls to appropriate departments.
- Travel itinerary management for executives.
- Opening, sorting and distributing correspondence.
- Prepare documents for review and presentation by board, committee, and executives.
- Meeting arrangement and minute taking.
- Virtual Assistant when necessary.
- Provide general administrative support.
- Led projects and analyzed data to identify opportunities for improvement
- Handled over 5 calls per hour to address staff concerns
- Led projects and analyzed data to identify opportunities for improvement.
- Used Microsoft Word and other software tools to create documents and other communications.
- Developed team communications and information for meetings.
- Drove operational improvements which resulted in savings and improved profit margins.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Sales Executive and Telemarketer
Prudent Eagleeye Ltd
Calabar, Cross River, Nigeria, Nigeria
01.2018 - 12.2018
- Met with clients virtually and during sales visits.
- Established new businesses
- Maintained accurate records,
- Attended trade exhibitions, conferences, and meetings
- Delivered scripted talks that described company’s products and services.
- Explained products and prices
- Increased sales volume by adding 20 accounts to my region
- Analyzed past sales data and team performance to develop realistic sales goals
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
Education
STERN AND KAY CONSULTING LIMITED Effective Customer Service and Skills Program -
UNIVERSITY oF CALABAR
Lagos, Nigeria 11.2017 - 11.2017
Bachelor of Science (Hons) - Public Administration
UNIVERSITY of CALABAR
Cross River State, Nigeria 03.2007 - 01.2012
Diploma - Local Government Administration
UNIVERSITY oF CALABAR
Cross River State, Nigeria 11.2004 - 11.2006
Diploma - Data Processing and Information Technology
OBAFEMI AWOLOWO UNIVERSITY CONSULTANCY SERVICES CENTRE, ILE
Ife, Nigeria 01.2004 - 12.2004
African Senior School Certificate -
West African Examinations Council: West
Nigeria 09.1996 - 01.2003
Skills
Office management
Travel planning
Filing and data archiving
Office administration
Complaint resolution
Sales expertise
International sales support
Good listening skills
Creative problem solving
Order fulfillment
Professional telephone demeanor
CRM
Customer Service
Program files maintenance
Meeting arrangements
Writing reports
Project planning
Scheduling and calendar management
Multi-line phone proficiency
Customer relations and communications
Administrative support
Additional Information
NATIONALITY: Nigerian
SEX: Female
MARITAL STATUS: Single
Affiliations
Young African Leaders Initiative (YALI)
Pinnacle Breeds NGO
Software
Microsoft Office Suite
CRM Tools
Certification
Jobberman Soft-Skilss Training
Interests
Cooking and Baking
Travelling
Playing Games (indoor and outdoor)
Reading novels, watching movies, listening to music
Net Surfing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
The opposite of a true statement is a false statement, but the opposite of a profound truth may well be another profound truth.
Niels Bohr
Timeline
Virtual Assistant
Meevagreen Consulting Limited
02.2021 - 10.2021
Customer Care and E-Medicals Personnel
The Consultant and Children’s Practice
01.2020 - 12.2020
Executive Assistant
Energy Works Technology
03.2019 - 12.2019
Sales Executive and Telemarketer
Prudent Eagleeye Ltd
01.2018 - 12.2018
STERN AND KAY CONSULTING LIMITED Effective Customer Service and Skills Program -
UNIVERSITY oF CALABAR
11.2017 - 11.2017
Bachelor of Science (Hons) - Public Administration
UNIVERSITY of CALABAR
03.2007 - 01.2012
Diploma - Local Government Administration
UNIVERSITY oF CALABAR
11.2004 - 11.2006
Diploma - Data Processing and Information Technology
OBAFEMI AWOLOWO UNIVERSITY CONSULTANCY SERVICES CENTRE, ILE
01.2004 - 12.2004
African Senior School Certificate -
West African Examinations Council: West
09.1996 - 01.2003