ERUCHI NWOKEKORO
Port Harcourt
Summary
Proven Front Desk Manager with a track record of enhancing customer satisfaction and streamlining operations. Excels in communication and problem-solving, significantly improving customer experience. Skilled in customer service management and efficient in leveraging brand knowledge to foster loyalty and positive reviews.
a results-driven Customer Service Specialist with experience in the hospitality industry. Adept at utilizing active listening and problem-solving skills to enhance customer satisfaction and resolve issues efficiently. Proven track record of managing a personal business while delivering exceptional service in fast-paced environments. Passionate about fostering positive customer experiences and committed to continuous improvement and teamwork.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Head Of Customer Service Operations
CHEF EDWARDS FOOD HOUSE
02.2024 - 11.2024
- Facilitated open communication between management and staff through regular meetings and transparent reporting practices.
- Analyzed customer feedback data to identify trends and areas for improvement, implementing necessary changes accordingly.
- Participated in the recruitment process, selecting top candidates for customer service roles within the department.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
Manager
EDEN & GRACE BOUTIQUE
01.2018 - 01.2021
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Front Desk Manager
ZHALIMA GRAZIONI FASHION HOUSE
02.2017 - 02.2018
- Streamlined check-in and check-out processes for a smoother guest experience.
- Assisted guests with special requests, creating memorable experiences that encouraged positive reviews on social media platforms.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Enhanced guest satisfaction by efficiently addressing and resolving concerns during their stay.
- Coordinated with sales department to identify potential leads from incoming inquiries.
Education
C - Music
COURSERA
ONLINE 09.2013 - 01.2018
Skills
Communication skills
Active Listening skills
Problem-solving skills
Time management
Customer service management
Customer service expertise
Brand knowledge
Verbal and written communication
Telephone and email etiquette
Administrative skills
Timeline
Head Of Customer Service Operations
CHEF EDWARDS FOOD HOUSE
02.2024 - 11.2024
Manager
EDEN & GRACE BOUTIQUE
01.2018 - 01.2021
Front Desk Manager
ZHALIMA GRAZIONI FASHION HOUSE
02.2017 - 02.2018
C - Music
COURSERA
09.2013 - 01.2018
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