Eromosele Iluobe
Abuja, FCT
Summary
Dynamic Service Manager with a proven track record at a Government Agency, excelling in productivity monitoring and conflict resolution. Expert in developing practical solutions and fostering strong customer relationships, driving operational efficiency and achieving service level agreements. Skilled in supply procurement, enhancing team performance, and ensuring seamless workflows.
Overview
6
6
years of professional experience
Work History
Service Manager
Government Agency
08.2023 - Current
- Met with customers to discuss service needs and develop effective and practical solutions.
- Met with customers to discuss service needs and offer available solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Negotiated with vendors to secure best prices for parts and supplies.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Monitored service staff performance and provided feedback for improvement.
- Developed and maintained positive relationships with customers to build rapport and trust.
Production Supervisor
Chop Away
11.2019 - 06.2023
- Evaluated team member performance regularly to identify and resolve productivity concerns.
- Achieved on-time shipments goal by empowering employees to continued success.
- Resolved issues quickly to maintain productivity goals.
- Prepared in advance for and addressed production problems, material deficits, equipment failures, and unavoidable delays.
- Established clear priorities and production quality standards.
- Trained staff of direct labor employees to perform assembly and manufacture of specified products.
- Evaluated existing production processes and identified areas for improvement.
- Oversaw loading and unloading of packages in warehouse.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Coordinated project workflows for departments.
Administrative Assistant
Fed. Inland Revenue Service
11.2018 - 06.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
Education
Bachelor of Science - Economics
Nile University of Nigeria
Abuja, FCT, Nigeria07-2018
High School Diploma -
Nigerian Turkish Int'l College
Abuja, FCT, Nigeria06-2012
Skills
- Productivity monitoring
- Supply procurement
- FLUENT IN English
- After-sales support
- Critical thinking
- Operational efficiency
- Conflict resolution
- Goal setting
Timeline
Service Manager
Government Agency
08.2023 - Current
Production Supervisor
Chop Away
11.2019 - 06.2023
Administrative Assistant
Fed. Inland Revenue Service
11.2018 - 06.2019
Bachelor of Science - Economics
Nile University of Nigeria
High School Diploma -
Nigerian Turkish Int'l College
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