Ernest Ezenwa Ofili
Ikeja
Summary
Proven Cloud Support Engineer at Kuiper Systems Limited with expertise in Windows administration and strong leadership skills. Achieved a 30% increase in customer satisfaction through innovative problem-solving and effective technical support. Proficient in optimizing cloud infrastructure and ensuring data security, delivering scalable solutions while maintaining high productivity levels.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Cloud Support Engineer
Kuiper Systems Limited
Ikeja
04.2015 - Current
- Increased customer satisfaction by resolving issues, which increased the sales by 30%
- Oversaw daily operations to achieve high productivity levels
- Reduced downtime for clients by proactively monitoring and troubleshooting cloud-based issues
- Handling the storage and management of data in the cloud, ensure data security, implement backup and recovery strategies and optimize data storage and retrieval processes
- Enhanced system performance by optimizing cloud infrastructure and implementing scalable solutions
- Developed and implemented security policies, standards, and procedures to ensure compliance with industry regulations on windows operating systems and Servers
- Boosted customer satisfaction by delivering prompt technical support and resolving complex issues
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
Senior IT support engineer
Intercellular Nig Plc
Marina
06.2005 - 04.2014
- Installed new software for users and monitored version and patch update requirements
- Followed technical documentation for accurate installation, maintenance and repair work
- Answered user questions about hardware and software operation to help resolve problems
- Carried out new hardware installations and updates, keeping systems functional and secure
- Prepared equipment for staff use, installing cables, operating systems, and software
- Delivered reliable, high quality technical support to average of 100 users daily
- Maintained internet and intranet websites to maximize reliability and usability
- Conducted server back-up and recovery operations in line with protocols
- Updated and improved web pages for relevancy and accuracy
Education
Bachelor of Science - Computer Science
Enugu State University of Science & Technology
Enugu, State, Nigeria02.2003
Skills
- Leadership
- Team building
- Communication skills
- Problem-solving
- Windows administration
- Application support
- Problem-solving abilities
Certification
- CCNA - Cisco Certified Network Associate
- AWS, Solution Architect Associate
Hobbies and Interests
- Volunteering - Showing strong interpersonal skills, empathy, and the ability to work collaboratively in diverse environments.
- Reading books and articles that stretch my mind and also give me an Abundant mindset.
- Gaming and solving puzzles - Decreases my stress levels, enhances memory, helps me better with multitasking, also improves problem-solving skills for me.
- Travelling and making connections - I love whatever that gives me broad-mindedness, extroversion, and the opportunity to learn new things about cultural awareness around the world.
Aws Projects
Hosting a static website using Amazon Simple Storage Service (S3)
Configured and deployed Linux and Windows environments
Build a Serverless Web App with AWS Lambda
Add a CI/CD Pipeline to Amazon S3 bucket
Using CloudFormation to Launch Amazon EC2 Web Server
Languages
English, Advanced
Awards Accomplishments and honors
- Developed a comprehensive troubleshooting process that involved extensive research and collaboration with multiple departments to ensure effectiveness and efficiency
- Utilized employee feedback to organize a webinar supporting company initiatives in adopting new technology
- Identified a new parts-ordering solution, resulting in a 17% reduction in client wait times and a 39% increase in client satisfaction
- Founded a tutoring center at the Child Crisis Center to assist children in transitional circumstances with their academic goals
Timeline
Cloud Support Engineer
Kuiper Systems Limited
04.2015 - Current
Senior IT support engineer
Intercellular Nig Plc
06.2005 - 04.2014
Bachelor of Science - Computer Science
Enugu State University of Science & Technology
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