Administration, Management, Technology, Telecommunications, Energy, Oil and Gas etc
ERNEST OGOCHUKWU AMATOKWU
Engineering
LEKKI,VGC CLOSE 47 Q9
Summary
KEY RESULTS AREA:
- Business Network and Prospecting Skills.
- Customer satisfaction and retention
- Track, Identify and add qualified prospects to the sales pipeline for short/medium/long-term in accordance with targets.
- Retention of existing markets.
- Continuous implementation of strategies to increase sales/revenue.
- Excellent relationship with clients.
- Excellent ROI drive.
- Customer relationship management.
- Negotiate contract terms with clients and communicate with stakeholders.
- Strategic Planning.
- Corporate Governance.
- Skilled in Operation Management
- Excellent Interpersonal skills
- Team Motivation
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
2
2
years of post-secondary education
1
1
Certification
1
1
Language
Work History
KEY ACCOUNT MANAGER
MTN/ AIRTEL/ IHS, INFRAVISION Ltd
LEKKI
05.2018 - 07.2023
- Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition
- Acquire a thorough understanding of key customer needs and requirements
- Expand the relationships with existing clients by continuously proposing solutions that meet their objectives
- Ensure escalated issues are received and resolved with timely feedback to top management
- Serve as the link of communication between key client and internal teams
- Resolve any issues and problems faced by client and deal with complaints to maintain trust
- Play an integral part in generating new ideas on performance revamps that will turn into long-lasting sustenance performance plan
- Prepare regular reports of progress and forecasts to internal and external stakeholders using Key Account Metrics
- Developing client relationships at a senior and technical level
- Communicating business relevant information and providing structured feedback to senior Executives
- Ensures OEM concerns while under warranty are escalated to client for prompt resolution
- Ensures to maintain high integrity database of NR Jobs, Regional Inventories, Project Assets (New & Old) for visibilities and tracking
- Reconciles penalties from client and share defense exclusions
- Ensures TR for major repeat failures for MTTR >2h be submitted daily
- Conception, development and integration of an initiative to reduce site outages on passive, drives the Regional Manager and team to ensure SLAs targets are met
- Organize weekly vendor governance, provide feedback for improvement, develop uplift plan and ensure value -add - services
- Strong involvement in the Generators, Backup Batteries Rollout for the MTN/Airtel and other MNO’s Mobile BTS South East, South South, North East, North central and North west Regions Managed by Infravision
- Revamp and Retrofitting EOL Power equipment on sites for Optimal usage
- E2E Haulage of Diesel on all MNO sites during EOC
- Providing quality services to telco towers with good availability with the required SLA of not less than 99.9%
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Analyzed key competitors to respond to competitive threats.
- Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
- Negotiated and maintained cost-effective contract pricing structures with vendors to produce positive return on investment.
- Developed and delivered presentations to key customers to position products and services.
- Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
- Built and maintained strong client relationships to drive business growth.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Negotiated prices, terms of sales and service agreements.
- Met existing customers to review current services and expand sales opportunities.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
REGIONAL TECHNICAL OFFICER
TOWERS OF STRENGHT
LAGOS - PORTHACOURT
01.2016 - 02.2018
- Leading and directing all Network Operations, Maintenance, and resources to ensure all goals, quality standards as well as customers’ commitment of IHS are met in the assigned region
- Provide line management for technology resources in the region
- Identify training needs and act as a mentor to subordinates
- Acting as primary interface with IHS management for technical/engineering responsibility and authority within the region
- Responsible for the overall alignment of regional objectives with organizational objectives by ensuring effective communication of operational plan to all stakeholders as well as its execution and monitoring
- Provide guidance for all resources and ensure escalated issues are received and resolved promptly
- Establish clear ownership of all O&M tasks by ensuring that all Key Performance Metrics are met
- Conduct weekly governance meetings and engagements with stakeholders, ensuring follow through of all agreed actions, needs and requirements
- Track progress, review all O&M tasks within the region and provide timely feedback to top management to enhance effective decision- making
- Manage and ensure conformance to the Quality processes and systems
- Monitor mismanagement of asset within cluster and trigger consequences management where applicable
- Reviews the need for capex replacement and trigger request processes
- Appreciates regional targets and motivates subordinates towards achievement
- Ensures all reports (statistical and registers) are availably accurate
- Ensures SMC carry out Site Readiness Audit and escalate issues to Regional Project Coordinators for issue resolution
- Ensures sites have the correct amount of diesel supply to avoid sites downtime.
- Supervised, directed and evaluated assigned staff members and newly hired officers.
- Submit reports to the CEO/Board
- Evaluate Team KPI’s and KRA
- Ensure optimal performance of all resources regards to human and materials to enforce customer’s trust and revenue assurance
- Interdepartmental collaboration with other departments within Telco groups
- Establish and maintain relationships with all HODs of departments
- Planning and budgeting
- Active collaboration and partnership with technical heads of customers
- Ensuring continuous improvements of processes and procedures to foster efficiency and optimal service delivery to customers
- Strived to achieve excellence always at all times and in circumstances to attain professional distinction and proficiency
- Handled multiple tasks at various working conditions and environment and meet deadlines.
ADVANCED PIPELINE WELDER
NATIONAL ENERGY SKILL CENTER
COUVA
01.2014 - 11.2015
- Center, Trinidad and Tobago, /2015 (Delta State Government Sponsored)
- Advanced Welding Operations (SMAW and Argon weld) Skill acquisition
- Certified Welding (SMAW)6G - 6" Sch
- 40 pipe Code
- Certified (TIG) 6G- 2"sch 80 C/S &4" Sch
- 40 S/S purging with Argon
- Occupational Safety & Health (AWS) Standards
- EXPERTISE:
- Oxy fuel cutting, welding techniques, Fillet weld, Joint weld, Groove weld
- The use of hand and power tools, pneumatic/air-controlled machines, troubleshooting and maintenance of electrical machines, construction of flanges, electrical wiring…
- Welded parts using arc, gas-shielded arc, submerged arc and gas equipment.
- Removed and repaired unacceptable welds with air arc and grinder to meet quality guidelines.
- Removed rough spots from work pieces with portable grinders, hand files and scrapers.
- Completed welding projects using gas tungsten arc, gas metal arc, flux-cored arc, plasma arc, and shielded metal arc equipment.
- Repaired manufactured products by dismantling, straitening, reshaping, and reassembling parts.
- Assembled structural forms such as boiler parts and pressure vessels.
- Set up and operated shielded metal arc and gas metal arc welding equipment.
- Maintained correct arc length and movement speed to form specified fusion depth and bead.
- Conducted special welds with extremely low tolerances for industrial operations.
Offshore Onshore
Bureau of, China National Petroleum Corporation Int’l Nigeria Ltd
PORTHACOURT
10.2001 - 09.2004
- (CNPC) CREW 9912
- Seismic operations (Survey) on swamp, sea, desert and land
- Delta State/ River State Line Cutting and surveying for both drillers and recorders in drilling and planting the dynamite down sea bed or land for seismic exploration
- Taking records of hazards on the line by tying hazards buttons
- Creating offsets for easy access and egress on hazard prone regions
- Submitting daily omission reports on the survey lines to top management.
Sub-Station Maintenance Services
Power Holding Company of Nigeria PLC, Equipment Development Institute
Ogwashi-uku
04.2000 - 02.2001
- Ogwashi-Uku Business Unit, Delta State
- Line’s man/ Fault detection troubleshooting and resolutions on substations, transformer/DG maintenance, high tension 33kv and 11kv and low tension 240volts three phase system
- Appliance installations
- Home Rewiring/ PVC service wiring
- Surge Protector/ Lightening Arrester installation
- HT & LT panels (Distribution Boards)
- Scientific, Design and implement construction/electrical plan.
Education
Master - Business Administration
MBA - BUSINESS ADMINISTRATION
ESUT Business School
ENUGU BUSINESS SCHOOL, ENUGU STATE 05.2019 - 08.2021
Bachelor of Science - Material, and Metallurgical Engineering
Enugu State University of Science and Technology
National Diploma - Electrical Electronics Engineering
Federal Polytechnic
Skills
Project management skillsCustomer Persuasion skills
Team Motivation and Management/ Contract Negotiative Skill/ Deal Closing Skills
Client Retention skills
Corporate Governance and Business presentations skillsMarket Knowledge SkillsMarket motivation, Strategic Planning, and Meeting Business Objectives
Revenue Drive and improved ROI
Accomplishments
- Migrating TX Radios from Low Priority Switch systems to High Priority Breakers without Transmission system Downtime
- Managed a Project with 450 sites which yielded 1700 sites worth over #700 Million monthly revenue generation. Makasa Sites was taking over by IHS/ NEC Vendor Via Infravision Vendor due to the stability in performance.
- Ensuring a consistent Power Availability of 99.9% on all MSV MNO's Equipments.
- Maintenance of power solution Infrastructure.
- Skill in Project Implementation, maintenance and management services.
- Special Point Of Contact(SPOC) and Liason for MTN/IHS/ NEC Project on all Infravision Managed telecom passive maintenace sites.
Additional Information
- PERSONAL AWARDS/ DEVELOPMENT INITIATIVES ⦁ , Health, Safety and Environmental Awards, 2001 and 2002. ⦁ Safest Field Crew award 2002. ⦁ Nigeria Association of Technologies in Engineering, NATE-COREN 2013. ⦁ NEBOSH International Technical Certificate in Oil and Gas Operational Safety 2015. ⦁ Most Outstanding Certified Welder in SMAW 2015. ⦁ Occupational Health and Safety (AWS) standard, 2014/2015.
Certification
International Professional Manager's Association (IPMA-UK)
Interests
Timeline
International Professional Manager's Association (IPMA-UK)
08-2019
MBA - BUSINESS ADMINISTRATION
ESUT Business School
05.2019 - 08.2021
KEY ACCOUNT MANAGER
MTN/ AIRTEL/ IHS, INFRAVISION Ltd
05.2018 - 07.2023
REGIONAL TECHNICAL OFFICER
TOWERS OF STRENGHT
01.2016 - 02.2018
ADVANCED PIPELINE WELDER
NATIONAL ENERGY SKILL CENTER
01.2014 - 11.2015
Offshore Onshore
Bureau of, China National Petroleum Corporation Int’l Nigeria Ltd
10.2001 - 09.2004
Sub-Station Maintenance Services
Power Holding Company of Nigeria PLC, Equipment Development Institute
04.2000 - 02.2001
Master - Business Administration
Bachelor of Science - Material, and Metallurgical Engineering
Enugu State University of Science and Technology
National Diploma - Electrical Electronics Engineering
Federal Polytechnic