Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Certification
Interests
Timeline
Generic

ERNEST OGOCHUKWU AMATOKWU

Engineering
LEKKI,VGC CLOSE 47 Q9

Summary

KEY RESULTS AREA:

  • Business Network and Prospecting Skills.
  • Customer satisfaction and retention
  • Track, Identify and add qualified prospects to the sales pipeline for short/medium/long-term in accordance with targets.
  • Retention of existing markets.
  • Continuous implementation of strategies to increase sales/revenue.
  • Excellent relationship with clients.
  • Excellent ROI drive.
  • Customer relationship management.
  • Negotiate contract terms with clients and communicate with stakeholders.
  • Strategic Planning.
  • Corporate Governance.
  • Skilled in Operation Management
  • Excellent Interpersonal skills
  • Team Motivation

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

23
23
years of professional experience
2
2
years of post-secondary education
1
1
Certification
1
1
Language

Work History

KEY ACCOUNT MANAGER

MTN/ AIRTEL/ IHS, INFRAVISION Ltd
LEKKI
05.2018 - 07.2023
  • Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition
  • Acquire a thorough understanding of key customer needs and requirements
  • Expand the relationships with existing clients by continuously proposing solutions that meet their objectives
  • Ensure escalated issues are received and resolved with timely feedback to top management
  • Serve as the link of communication between key client and internal teams
  • Resolve any issues and problems faced by client and deal with complaints to maintain trust
  • Play an integral part in generating new ideas on performance revamps that will turn into long-lasting sustenance performance plan
  • Prepare regular reports of progress and forecasts to internal and external stakeholders using Key Account Metrics
  • Developing client relationships at a senior and technical level
  • Communicating business relevant information and providing structured feedback to senior Executives
  • Ensures OEM concerns while under warranty are escalated to client for prompt resolution
  • Ensures to maintain high integrity database of NR Jobs, Regional Inventories, Project Assets (New & Old) for visibilities and tracking
  • Reconciles penalties from client and share defense exclusions
  • Ensures TR for major repeat failures for MTTR >2h be submitted daily
  • Conception, development and integration of an initiative to reduce site outages on passive, drives the Regional Manager and team to ensure SLAs targets are met
  • Organize weekly vendor governance, provide feedback for improvement, develop uplift plan and ensure value -add - services
  • Strong involvement in the Generators, Backup Batteries Rollout for the MTN/Airtel and other MNO’s Mobile BTS South East, South South, North East, North central and North west Regions Managed by Infravision
  • Revamp and Retrofitting EOL Power equipment on sites for Optimal usage
  • E2E Haulage of Diesel on all MNO sites during EOC
  • Providing quality services to telco towers with good availability with the required SLA of not less than 99.9%
  • Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
  • Improved account management by predicting potential competitive threats and outlining proactive solutions.
  • Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
  • Analyzed key competitors to respond to competitive threats.
  • Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
  • Negotiated and maintained cost-effective contract pricing structures with vendors to produce positive return on investment.
  • Developed and delivered presentations to key customers to position products and services.
  • Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
  • Built and maintained strong client relationships to drive business growth.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Negotiated prices, terms of sales and service agreements.
  • Met existing customers to review current services and expand sales opportunities.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.

REGIONAL TECHNICAL OFFICER

TOWERS OF STRENGHT
LAGOS - PORTHACOURT
01.2016 - 02.2018
  • Leading and directing all Network Operations, Maintenance, and resources to ensure all goals, quality standards as well as customers’ commitment of IHS are met in the assigned region
  • Provide line management for technology resources in the region
  • Identify training needs and act as a mentor to subordinates
  • Acting as primary interface with IHS management for technical/engineering responsibility and authority within the region
  • Responsible for the overall alignment of regional objectives with organizational objectives by ensuring effective communication of operational plan to all stakeholders as well as its execution and monitoring
  • Provide guidance for all resources and ensure escalated issues are received and resolved promptly
  • Establish clear ownership of all O&M tasks by ensuring that all Key Performance Metrics are met
  • Conduct weekly governance meetings and engagements with stakeholders, ensuring follow through of all agreed actions, needs and requirements
  • Track progress, review all O&M tasks within the region and provide timely feedback to top management to enhance effective decision- making
  • Manage and ensure conformance to the Quality processes and systems
  • Monitor mismanagement of asset within cluster and trigger consequences management where applicable
  • Reviews the need for capex replacement and trigger request processes
  • Appreciates regional targets and motivates subordinates towards achievement
  • Ensures all reports (statistical and registers) are availably accurate
  • Ensures SMC carry out Site Readiness Audit and escalate issues to Regional Project Coordinators for issue resolution
  • Ensures sites have the correct amount of diesel supply to avoid sites downtime.
  • Supervised, directed and evaluated assigned staff members and newly hired officers.
  • Submit reports to the CEO/Board
  • Evaluate Team KPI’s and KRA
  • Ensure optimal performance of all resources regards to human and materials to enforce customer’s trust and revenue assurance
  • Interdepartmental collaboration with other departments within Telco groups
  • Establish and maintain relationships with all HODs of departments
  • Planning and budgeting
  • Active collaboration and partnership with technical heads of customers
  • Ensuring continuous improvements of processes and procedures to foster efficiency and optimal service delivery to customers
  • Strived to achieve excellence always at all times and in circumstances to attain professional distinction and proficiency
  • Handled multiple tasks at various working conditions and environment and meet deadlines.

ADVANCED PIPELINE WELDER

NATIONAL ENERGY SKILL CENTER
COUVA
01.2014 - 11.2015
  • Center, Trinidad and Tobago, /2015 (Delta State Government Sponsored)
  • Advanced Welding Operations (SMAW and Argon weld) Skill acquisition
  • Certified Welding (SMAW)6G - 6" Sch
  • 40 pipe Code
  • Certified (TIG) 6G- 2"sch 80 C/S &4" Sch
  • 40 S/S purging with Argon
  • Occupational Safety & Health (AWS) Standards
  • EXPERTISE:
  • Oxy fuel cutting, welding techniques, Fillet weld, Joint weld, Groove weld
  • The use of hand and power tools, pneumatic/air-controlled machines, troubleshooting and maintenance of electrical machines, construction of flanges, electrical wiring…
  • Welded parts using arc, gas-shielded arc, submerged arc and gas equipment.
  • Removed and repaired unacceptable welds with air arc and grinder to meet quality guidelines.
  • Removed rough spots from work pieces with portable grinders, hand files and scrapers.
  • Completed welding projects using gas tungsten arc, gas metal arc, flux-cored arc, plasma arc, and shielded metal arc equipment.
  • Repaired manufactured products by dismantling, straitening, reshaping, and reassembling parts.
  • Assembled structural forms such as boiler parts and pressure vessels.
  • Set up and operated shielded metal arc and gas metal arc welding equipment.
  • Maintained correct arc length and movement speed to form specified fusion depth and bead.
  • Conducted special welds with extremely low tolerances for industrial operations.

Offshore Onshore

Bureau of, China National Petroleum Corporation Int’l Nigeria Ltd
PORTHACOURT
10.2001 - 09.2004
  • (CNPC) CREW 9912
  • Seismic operations (Survey) on swamp, sea, desert and land
  • Delta State/ River State Line Cutting and surveying for both drillers and recorders in drilling and planting the dynamite down sea bed or land for seismic exploration
  • Taking records of hazards on the line by tying hazards buttons
  • Creating offsets for easy access and egress on hazard prone regions
  • Submitting daily omission reports on the survey lines to top management.

Sub-Station Maintenance Services

Power Holding Company of Nigeria PLC, Equipment Development Institute
Ogwashi-uku
04.2000 - 02.2001
  • Ogwashi-Uku Business Unit, Delta State
  • Line’s man/ Fault detection troubleshooting and resolutions on substations, transformer/DG maintenance, high tension 33kv and 11kv and low tension 240volts three phase system
  • Appliance installations
  • Home Rewiring/ PVC service wiring
  • Surge Protector/ Lightening Arrester installation
  • HT & LT panels (Distribution Boards)
  • Scientific, Design and implement construction/electrical plan.

Education

Master - Business Administration

MBA - BUSINESS ADMINISTRATION

ESUT Business School
ENUGU BUSINESS SCHOOL, ENUGU STATE
05.2019 - 08.2021

Bachelor of Science - Material, and Metallurgical Engineering

Enugu State University of Science and Technology

National Diploma - Electrical Electronics Engineering

Federal Polytechnic

Skills

Project management skillsundefined

Accomplishments


  • Migrating TX Radios from Low Priority Switch systems to High Priority Breakers without Transmission system Downtime
  • Managed a Project with 450 sites which yielded 1700 sites worth over #700 Million monthly revenue generation. Makasa Sites was taking over by IHS/ NEC Vendor Via Infravision Vendor due to the stability in performance.
  • Ensuring a consistent Power Availability of 99.9% on all MSV MNO's Equipments.
  • Maintenance of power solution Infrastructure.
  • Skill in Project Implementation, maintenance and management services.
  • Special Point Of Contact(SPOC) and Liason for MTN/IHS/ NEC Project on all Infravision Managed telecom passive maintenace sites.

Additional Information

  • PERSONAL AWARDS/ DEVELOPMENT INITIATIVES ⦁ , Health, Safety and Environmental Awards, 2001 and 2002. ⦁ Safest Field Crew award 2002. ⦁ Nigeria Association of Technologies in Engineering, NATE-COREN 2013. ⦁ NEBOSH International Technical Certificate in Oil and Gas Operational Safety 2015. ⦁ Most Outstanding Certified Welder in SMAW 2015. ⦁ Occupational Health and Safety (AWS) standard, 2014/2015.

Certification

International Professional Manager's Association (IPMA-UK)

Interests

Administration, Management, Technology, Telecommunications, Energy, Oil and Gas etc

Timeline

International Professional Manager's Association (IPMA-UK)

08-2019

MBA - BUSINESS ADMINISTRATION

ESUT Business School
05.2019 - 08.2021

KEY ACCOUNT MANAGER

MTN/ AIRTEL/ IHS, INFRAVISION Ltd
05.2018 - 07.2023

REGIONAL TECHNICAL OFFICER

TOWERS OF STRENGHT
01.2016 - 02.2018

ADVANCED PIPELINE WELDER

NATIONAL ENERGY SKILL CENTER
01.2014 - 11.2015

Offshore Onshore

Bureau of, China National Petroleum Corporation Int’l Nigeria Ltd
10.2001 - 09.2004

Sub-Station Maintenance Services

Power Holding Company of Nigeria PLC, Equipment Development Institute
04.2000 - 02.2001

Master - Business Administration

Bachelor of Science - Material, and Metallurgical Engineering

Enugu State University of Science and Technology

National Diploma - Electrical Electronics Engineering

Federal Polytechnic
ERNEST OGOCHUKWU AMATOKWU Engineering