ERNEST EFEDI
Asaba
Summary
Ernest, Results-driven leader with extensive experience in recovery operations. Skilled in data analysis and strategic planning, consistently enhancing team performance and customer satisfaction through innovative solutions and effective collaboration.
Overview
9
9
years of professional experience
Work History
Head, Dept. Recovery
Delta Trust Mortgage Bank Ltd
Asaba, NIGERIA
07.2016 - Current
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Master of Science - Information Technology
National Open University
Asaba, Delta State09-2021
Bachelor of Science - Computer Science
Madonna University Elele
Port Harcourt, Rivers State08-2013
Skills
- Data analysis
- Strategic planning
- Customer service
- Team performance
- Problem solving
- Research methodologies
Languages
English
Proficient (C2)
C2
Accomplishments
Best performing staff - 2024
Timeline
Head, Dept. Recovery
Delta Trust Mortgage Bank Ltd
07.2016 - Current
Master of Science - Information Technology
National Open University
Bachelor of Science - Computer Science
Madonna University Elele