Summary
Overview
Work History
Education
Skills
Career Chronology
Timeline
Generic

Erica L. Martin

Kannapolis

Summary

Resourceful and detail-oriented professional with extensive experience in freelance writing, customer service, lead generation, and transcription. Known for delivering high-quality content and communication services in remote environments. Proven ability to manage deadlines, coordinate virtual teams, and produce accurate, engaging written work. Technically proficient in Microsoft Office, and a range of communication and transcription tools.

Overview

18
18
years of professional experience

Work History

Political Caller

Oasis Marketing
03.2025 - Current
  • Conducted voter outreach through outbound calls. Verified contact data and promoted political campaign engagement during calls.

Freelance Transcriptionist

Elance, Castingwords, Speechink
01.2008 - Current
  • Transcribed audio recordings including interviews, phone trees, insurance claims, and focus groups. Delivered accurate, clean transcripts on tight deadlines.

Freelance Writer / Lead Generation Specialist

Simon Golden
10.2024 - 03.2025
  • Wrote blog posts and articles on various topics. Conducted research to ensure factual accuracy. Made cold calls to verify contacts and generate leads for clients.

Lead Generation Representative

WellBe
04.2024 - 10.2024
  • Verified applicant information and presented insurance-related offers by phone. Managed accurate call logs and supported client follow-ups.

Customer Service Representative

QuickBooks
10.2023 - 04.2024
  • Provided phone and email support to clients. Assisted with software navigation and resolved billing and technical issues.

Online Tutor

TutorMe
11.2021 - 06.2023
  • Delivered academic tutoring in various subjects via remote sessions. Helped students improve understanding and performance through personalized guidance.

Content Writer

Word Agents
11.2021 - 05.2022
  • Produced SEO-optimized blog articles and web content under tight deadlines. Adhered to specific formatting and keyword usage guidelines.

Interviewer

Apptical
02.2011 - 11.2021
  • Conducted insurance screening interviews by phone. Verified applicant responses and ensured accurate, compliant documentation.

Lead Generation / Customer Support

Pro Support
08.2010 - 02.2011
  • Supported sales and customer service efforts through outbound calls. Verified information and assisted with customer inquiries.

Education

DIPLOMA - Medical Transcription

Penn Foster Career School
Scranton, PA
01.2010

BACHELOR OF ARTS - French (Minor in Writing & Language)

Francis Marion University
Florence, SC
01.1997

Skills

  • Strong Verbal & Written Communication
  • Attention to Detail
  • Time Management
  • Self-Motivation
  • Active Listening
  • Virtual Collaboration
  • Client-Focused Approach
  • Adaptability in Remote Settings
  • Professionalism
  • Problem Solving
  • Freelance Writing & Blogging
  • SEO Content Creation
  • Transcription General & Medical
  • Lead Generation & Cold Calling
  • Data Entry & Information Accuracy
  • Microsoft Word Excel Outlook
  • Google Docs Sheets Gmail
  • Customer Service Tools Phone Email Chat
  • CRM & Dialer Platforms
  • File Formatting & Documentation

Career Chronology

  • POLITICAL CALLER, Oasis Marketing, March 2025 - Present
  • LEAD GENERATION/FREELANCE WRITING, Simon Golden, October 2024 - March 2025
  • LEAD GENERATION, WellBe, April 2024-October 2024
  • CUSTOMER SERVICE REPRESENTATIVE, QuickBooks, October 2023 - April 2024
  • CAREER BREAK DUE TO LACK OF WORK, June 2023 – October 2023
  • TUTOR, TutorMe, November 2021 – June 2023
  • WRITER, Word Agents, November 2021 – May 2022
  • INTERVIEWER, Apptical, February 2011 – November 2021
  • LEAD GENERATION/CUSTOMER SERVICE, Pro Support, August 2010 – February 2011
  • FREELANCE TRANSCRIPTION, Elance.com, Castingwords.com, Speechink.com, 2008 – Present

Timeline

Political Caller

Oasis Marketing
03.2025 - Current

Freelance Writer / Lead Generation Specialist

Simon Golden
10.2024 - 03.2025

Lead Generation Representative

WellBe
04.2024 - 10.2024

Customer Service Representative

QuickBooks
10.2023 - 04.2024

Online Tutor

TutorMe
11.2021 - 06.2023

Content Writer

Word Agents
11.2021 - 05.2022

Interviewer

Apptical
02.2011 - 11.2021

Lead Generation / Customer Support

Pro Support
08.2010 - 02.2011

Freelance Transcriptionist

Elance, Castingwords, Speechink
01.2008 - Current

DIPLOMA - Medical Transcription

Penn Foster Career School

BACHELOR OF ARTS - French (Minor in Writing & Language)

Francis Marion University

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Erica L. Martin