Reading
Erasmus Chidera Esonu
Collections Team Lead
Abuja, FCT
Summary
Results-driven Recovery Specialist with [Number] years of experience in loan collections and team leadership. Proven expertise in managing delinquent portfolios, reducing NPAs, and improving delinquency rates. Skilled in leading high-performing teams, implementing effective recovery strategies, and ensuring regulatory compliance while maintaining strong client relationships and driving profitability.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Collections Team Lead
FairMoney Microfinance Bank
03.2024 - Current
- Led collections team to optimize debt recovery processes and enhance customer engagement.
- Developed training programs to improve staff performance and increase efficiency in collections strategies.
- Analyzed collection metrics to identify trends and implement targeted action plans for improvement.
- Collaborated with cross-functional teams to ensure compliance with regulatory requirements in debt collection practices.
- Supervise and monitor collection team call activities, averaging approximately 500 calls daily.
Collections Specialist
FairMoney Microfinance Bank
07.2022 - 03.2024
- Managed collections processes to ensure timely recovery of outstanding debts.
- Analyzed customer accounts to identify delinquency trends and implement appropriate follow-up strategies.
- Communicated effectively with clients regarding payment arrangements and debt resolution options.
- Utilized CRM systems to track collection activities and maintain up-to-date account information.
Investment Analyst
LIDYA FINANCE (ConSol Limited)
12.2021 - 06.2022
- Conducted financial analysis to identify investment opportunities and assess risk factors.
- Collaborated with team members to create detailed reports on market trends and portfolio performance.
- Evaluated financial models and forecasts to ensure accuracy and align with strategic goals.
- Assisted in the preparation of investment presentations for stakeholders, enhancing communication of key insights.
Collection Specialist (SME)
LAGOS STATE EMPLOYMENT TRUST FUND (ConSol Limited)
12.2021 - 06.2022
- Managed collections process to ensure timely recovery of outstanding debts.
- Analyzed customer accounts to identify delinquent payments and appropriate follow-up actions.
- Developed and maintained relationships with clients to facilitate payment resolutions.
- Implemented strategies to improve collection rates and reduce outstanding balances.
- Focused on past due to account resolution by contacting customers to secure payment or to resolve payment disputes.
- Ensured all collection KPIs are met for assigned accounts receivable portfolio.
- Handled all functions for National Key Accounts and Distributors for LSETF Portfolio.
Loan Collections Specialist
Carbon (ConSol Limited)
12.2021 - 06.2022
- Managed customer accounts to ensure timely payment processing and effective communication.
- Resolved billing discrepancies through thorough investigation and collaboration with clients.
- Assisted in developing improved collections strategies that enhanced recovery rates.
- Analyzed financial data to identify trends and recommend actionable solutions for overdue accounts.
Loan Collections Specialist
Migo Money (ConSol Limited)
12.2021 - 06.2022
- Managed collections for overdue accounts, ensuring compliance with company policies.
- Executed payment arrangements, enhancing customer satisfaction and retention rates.
- Conducted account reconciliations, identifying discrepancies to improve accuracy in records.
- Analyzed collection trends, providing insights to optimize processes and strategies.
Education
National Diploma - Mass Communication
Federal Polytechnic Nekede
Imo State 04.2001 -
West Africa Examination Council - Art
Ekcela International Schools
Aba, Abia State, Nigeria 04.2001 -
FSLC -
Ekcela International Schools
Aba, Abia State, Nigeria 04.2001 -
Skills
Strong negotiation skills
Patience and persistence
Professionalism and ethics
Team management
Strong customer service skills
Ability to meet targets
Interests
Writing
Research
Travelling
Music
Movies
Exploring
Reference
Available on request
Timeline
Collections Team Lead
FairMoney Microfinance Bank
03.2024 - Current
Collections Specialist
FairMoney Microfinance Bank
07.2022 - 03.2024
Investment Analyst
LIDYA FINANCE (ConSol Limited)
12.2021 - 06.2022
Collection Specialist (SME)
LAGOS STATE EMPLOYMENT TRUST FUND (ConSol Limited)
12.2021 - 06.2022
Loan Collections Specialist
Carbon (ConSol Limited)
12.2021 - 06.2022
Loan Collections Specialist
Migo Money (ConSol Limited)
12.2021 - 06.2022
National Diploma - Mass Communication
Federal Polytechnic Nekede
04.2001 -
West Africa Examination Council - Art
Ekcela International Schools
04.2001 -
FSLC -
Ekcela International Schools
04.2001 -