EPHRAIM STEPHEN
Summary
Highly skilled virtual professional with solid foundation in administrative support and digital communication. Adept at managing schedules, handling correspondence, and coordinating projects to drive efficiency and outcomes. Strong focus on collaboration and adaptability, ensuring seamless team dynamics and responsiveness to evolving needs. Demonstrates excellence in multitasking, problem-solving, and utilizing technology to optimize workflow.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Virtual Assistant / CRM Specialist
Remote Virtual Assistance and CRM support
05.2025 - Current
- Managed scheduling and communications to ensure efficient workflow for clients.
- Coordinated client onboarding processes, enhancing user experience and satisfaction.
- Provided technical support for software tools used by clients and team members.
- Maintained CRM systems, ensuring data accuracy and timely updates.
- Conducted research and compiled information to support client projects.
- Developed organizational systems for document management and task tracking.
- Assisted in creating standard operating procedures for virtual operations.
- Implemented process improvements that increased overall operational efficiency.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Completed business correspondence, transcription, and data entry.
- Ensured client deliverables were met on time by closely monitoring deadlines and coordinating task completion across teams.
- Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
- Supported financial operations by efficiently handling invoicing and expense tracking, contributing to better budget management.
Virtual Assistant
Remote
04.2025 - 05.2025
- Managed calendar scheduling and appointment coordination for multiple clients
- Developed and maintained organized filing systems to streamline document retrieval
- Conducted research to support client projects, ensuring timely delivery of information
- Implemented task management tools to enhance workflow efficiency across projects
- Provided exceptional customer service through prompt responses to client inquiries
- Maintained a well-organized database system for improved information accessibility in daily operations.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Conferred with customers by telephone, chat or email to provide information.
- Managed CRM input, exports and clean up.
- Streamlined administrative processes for increased productivity through effective email management and calendar coordination.
- Uploaded files for team use on Google Suite and SharePoint.
- Maintained strict confidentiality of sensitive information, ensuring trust and reliability in client relationships.
General Manager / Head of Operations
On-Site
05.2019 - 01.2022
- Led operational strategy to enhance service delivery and customer satisfaction.
- Streamlined daily operations, resulting in improved workflow efficiency and team productivity.
- Mentored team members, fostering a culture of continuous improvement and professional growth.
- Developed and implemented training programs to elevate staff performance and engagement levels.
- Implemented cost-saving initiatives that optimized resource utilization without compromising quality standards.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
Education
Virtual Assistant Certification - Virtual Assistant
Career Crafter's Academy
Abuja, FCT, Nigeria04-2025
Professional Certificate - Business Administration And Management
Nigeria Institute of Management ( Chartered )
Ebonyi State 03.2013
Higher National Diploma (HND) -
Federal Polytechnic Mubi
11.2011
Skills
- Customer service
- CRM management
- Data entry
- Relationship management
- Email management
- Customer relations and communications
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 26 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Nigeria Institute of Management
- Virtual Assistant Certification
- Higher National Diploma
LANGUAGES
English Native
Training
- Nigeria Institute of Management (NIM)
- Professional Certificate
STRENGTHS
- CRM and Management Skills
- Proficient in CRM tools, team training, reporting, and analytics
KEY ACHIEVEMENTS
- CRM Project Management
- Successfully managed multiple CRM projects leading to enhanced customer engagement
HOBBIES
📚 Reading fuels my mind. It sharpens my thinking, expands my vocabulary, and constantly teaches me how to communicate better—something that's helped me stay sharp in virtual assistance and customer support roles.
✈️ Traveling opens my heart. It teaches me flexibility, cultural awareness, and how to step outside of my comfort zone. Whether it's a local trip or a new city, every journey teaches me something new—just like every project and client does.
⚽ Football builds my discipline. It's more than just a sport for me—it's about teamwork, strategy, quick decision-making, and perseverance. These are the same values I bring to every role I take on.
Our hobbies don't just help us unwind—they also shape who we are professionally . I'm grateful that my personal interests continue to sharpen the same qualities I bring into my work every day.
Timeline
Virtual Assistant / CRM Specialist
Remote Virtual Assistance and CRM support
05.2025 - Current
Virtual Assistant
Remote
04.2025 - 05.2025
General Manager / Head of Operations
On-Site
05.2019 - 01.2022
Virtual Assistant Certification - Virtual Assistant
Career Crafter's Academy
Professional Certificate - Business Administration And Management
Nigeria Institute of Management ( Chartered )
Higher National Diploma (HND) -
Federal Polytechnic Mubi