Job Search Status
Open to workDesired start date: Flexible
Open To Work
Enobong Akan
Enugu
Work Preference
Summary
Dynamic Housekeeping Shift Supervisor at Andover Hotel with proven expertise in staff supervision and quality inspection. Successfully enhanced service quality through effective training and workflow optimization, resolving customer complaints swiftly. Strong leadership and attention to detail ensured high standards of cleanliness and operational efficiency, contributing to guest satisfaction and repeat business.
Overview
2
2
years of professional experience
Work History
Housekeeping Shift Supervisor
Andover hotel
Enugu
09.2024 - Current
- Supervised housekeeping staff to ensure cleanliness and order throughout the hotel.
- Scheduled daily cleaning tasks for efficient workflow and coverage during shifts.
- Trained new employees on housekeeping procedures and safety protocols.
- Inspected guest rooms and common areas for cleanliness and adherence to standards.
- Coordinated with front desk to address guest requests and special requirements.
- Managed inventory of cleaning supplies and equipment for optimal use.
- Assisted in developing housekeeping policies to enhance service quality at the hotel.
- Resolved customer complaints promptly and efficiently.
- Established fair and equitable schedules and met operational goals by assigning tasks and shifts based on team member knowledge and strengths.
- Monitored the quality of cleaning services provided by housekeeping staff and took corrective action if necessary.
Education
The Embodiments of Love Academy ( TELA) Ebe
Enugu, Nigeria Skills
- Staff supervision
- Task scheduling
- Inventory management
- Quality inspection
- Customer service
- Effective communication
- Problem solving
- Workflow optimization
- Attention to detail
- Strong leadership
- Maintenance coordination
Accomplishments
- Certificate of customer service workshop
Pioneer staff Andover hotels Enugu
Timeline
Housekeeping Shift Supervisor
Andover hotel
09.2024 - Current
The Embodiments of Love Academy ( TELA) Ebe