Eno Edem
Relations Manager
Summary
Results-driven Executive with over 20 years of progressive experience in Hospitality. Exceptional team player, change manager and complex problem solver.
Overview
21
21
years of professional experience
9
9
years of post-secondary education
Work History
Relationship Manager
Belajno Hotel & Suites
Eket, Akwa Ibom
01.2012 - 09.2022
- Monitoring issues carefully and reaching out to customers to provide immediate resolution and maintain satisfaction.
- Working with a cross-functional team to facilitate communication and deliver personalized solutions to customers.
- Developing and cultivating lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Managed customer relations on an ongoing basis to maximize customer retention.
- Delivering superior customer service to strengthen relationships and drive future business revenue.
Operations Executive
Partyzone
Eket
11.2000 - 06.2011
- Planned and organized activities, details and logistics for a range of different events with private and corporate clients.
- Selected and ordered refreshments, decor and event materials.
- Generated ideas to enhance and expand current event offerings.
- Maintained and built a comprehensive database of industry contacts, vendors and venues.
- Assembled creative and innovative event attractions based on internal capabilities.
Education
Bachelor of Arts - Linguistics
University of Uyo
Akwa Ibom, Nigeria 09.1991 - 06.1995
High School Diploma -
Federal College
Jos, Nigeria 09.1985 - 05.1991
Skills
Client Relationships
Interpersonal Communications
Excellent Team Member
Customer Service
Event Planning
Hospitality
Timeline
Relationship Manager
Belajno Hotel & Suites
01.2012 - 09.2022
Operations Executive
Partyzone
11.2000 - 06.2011
Bachelor of Arts - Linguistics
University of Uyo
09.1991 - 06.1995
High School Diploma -
Federal College
09.1985 - 05.1991