Summary
Overview
Work History
Education
Skills
Timeline
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Eno Edem

Relations Manager

Summary

Results-driven Executive with over 20 years of progressive experience in Hospitality. Exceptional team player, change manager and complex problem solver.

Overview

21
21
years of professional experience
9
9
years of post-secondary education

Work History

Relationship Manager

Belajno Hotel & Suites
Eket, Akwa Ibom
01.2012 - 09.2022
  • Monitoring issues carefully and reaching out to customers to provide immediate resolution and maintain satisfaction.
  • Working with a cross-functional team to facilitate communication and deliver personalized solutions to customers.
  • Developing and cultivating lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
  • Managed customer relations on an ongoing basis to maximize customer retention.
  • Delivering superior customer service to strengthen relationships and drive future business revenue.

Operations Executive

Partyzone
Eket
11.2000 - 06.2011
  • Planned and organized activities, details and logistics for a range of different events with private and corporate clients.
  • Selected and ordered refreshments, decor and event materials.
  • Generated ideas to enhance and expand current event offerings.
  • Maintained and built a comprehensive database of industry contacts, vendors and venues.
  • Assembled creative and innovative event attractions based on internal capabilities.

Education

Bachelor of Arts - Linguistics

University of Uyo
Akwa Ibom, Nigeria
09.1991 - 06.1995

High School Diploma -

Federal College
Jos, Nigeria
09.1985 - 05.1991

Skills

Client Relationships

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Timeline

Relationship Manager

Belajno Hotel & Suites
01.2012 - 09.2022

Operations Executive

Partyzone
11.2000 - 06.2011

Bachelor of Arts - Linguistics

University of Uyo
09.1991 - 06.1995

High School Diploma -

Federal College
09.1985 - 05.1991

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Eno EdemRelations Manager