Enitinwa Olukolade kunle

• Onboarding of CBN licensed Mobile Money operators/FinTech's/PSSPs with view to delivering trillions in collections through Self-service Channels
• Driving partnerships between PTSPs and PSSPs to achieve optimum collections performance by 35% growth by year end
• Managing Point of Sales (POS), NQR and Web merchant and Merchant Engagement Teams
• Coordinating all CBN license Payment Terminal Service Providers (PTSPs) and Payments Solution Service Providers (PSSPs) witview to ensuring quality service delivery in line with Service Level Agreements and agreed quality assurance metrics
• Engaging Card Schemes / Switches and NIBSS for activities aimed at improving service delivery/product performance – POS & Web
• Anchoring Compliance drives with Card Schemes (MasterCard & Visa) to improve approval rates to 90% and eliminate scheme penalities
• Driving product campaigns to retain market share or gain inroads into new markets by 10%
• Implementing solutions that improve transaction approval rates to 98%
• Preparing internal frameworks and reviewing regulatory frameworks from Central Bank of Nigeria (CBN) regarding acquiring business landscape
• Initiating product enhancement initiatives and implementing acquiring projects-Tams, DCIR, access rewards (PoS merchants), Contactless acceptance, Amex acquiring
• Managing deployment of Collects management solutions for merchants across value chain of businesses in various market segments
• Presenting at Monthly Performance Review (MPR) meetings and POS Collections weekly meetings
• Increased revenue through POS acquired fees by 20% through enterprise review of POS Concession administration
• Driving terminal activation through merchant engagement and PTSP activation drives to surpass 85% KPI

POS Terminal deployment

• Developed operational plan for achieving growth objectives for revenue and profit on POS channel
• Ensured Optimal performance of terminals deployed to merchant outlets thereby increasing collections and consolidating Bank's industry ranking
• Implement several POS customizations requests for various Merchants in e-commerce, airlines, QSR etc
• Reconciled Merchant Pos Transactions
• Engaged Switches/ Aggregators/Processors with view to resolving issues around settlement and other merchant requests
• Led Customer engagement to increase e-Collections via POS Terminal (In branch, POS & M-pos, Soft POS)
• Trained merchants and personnel on use of POS terminals
• Same-day settlement implementation for Premium merchants
• POS Merchant profiling and registration at NIBSS and Switches
• Resolution of merchant complaints around delayed settlement/incomplete settlement
• Quarterly Business Banking and Contact Centre e-banking team training
• Initiation of approvals to purchase – POS terminals, consumables and gift items
• Coordination of Payment Terminals Service Providers (PTSPs) to deliver excellent service

• Developed and implemented clear strategic vision for driving usage of merchant acquiring platforms through point of sales (POS) terminals and online payment gateway
• Managed e-product platform and merchants' customization to maintain competitive edge within electronic banking industry- (Insurance, Church, Supermarket, e-commerce)
• Supervised 40 man strong- deployment which aggressively deployed POS Terminals to merchants in Lagos and carried out weekly activations
• Investigated and resolved day-to-day product and transaction complaints from internal and external customers
• Provided support to regional digital sales team by organizing regular training sessions and developing multiple sales strategies that are adapted to suit them bankwide
• Grew volume and value of point of sales value-added service (PoSVAS) merchants- =N=1 bn in collections achieved by December FY 2012
• Conducted regular trainings for customers on electronic payment channels
• Reviewed standard service level agreements (SLA) with bank's electronic payments product vendors
• Monitored daily usage of Merchant acquiring Platforms to ensure platforms are functioning smoothly and income is being generated
• Prepared mid weekly and monthly performance reports for Team and other stakeholders
• Provided first level support to customers for resolving point of sales (POS), web online transactions and dispute resolution
• Liaised with Corporate Communications team to review and obtain approved marketing messages for different customer engagement, both online and in-store merchants
• Assisted merchants and potential customers with business expansion strategies via digital and E-banking solution product – Multi-level Marketing, Quick Service Restaurants

• Acquired new commercial accounts and reactivated inactive accounts
• Handle client inquiries and process requests
• Prepared proposals on product offerings and send to clients and organizations
• Cross sell online banking channels to clients such as Internet banking, POS, Mobile money app etc
• Mobilize deposits and generate revenue for the bank
• Reactivate dormant accounts
• Created risk asset products/loans to commercial type customers
• Conducted research and due diligence checks on loan applicant's credibility and capacity to repay the loan
• Acted as financial advisor to customer, based on their financial needs and goals

• Prospected for existing and new Ministries, Departments and Agencies' accounts
• Contributed to the Liability base of the team- mobilized deposits from Accountant Generals Office, etc.- UBE (Ministry of Education), Bureau of Lands, OGROMA
• Provided excellent financial products & services that add value to Government Business while minimizing costs & risk to the Bank
• Booked quality risk assets for the Team
• Prepared weekly and monthly- Unit reports
• Account reconciliation and issues resolution