Summary

Overview

Work History

Education

Skills

Certification

Timeline

ENITAN OLUFEMI DOLAPO

Customer Success Support Administrative & Project Coordination Workflow Optimization

Lagos

Summary

Project Assistant / Virtual Assistant coordinating timelines, deliverables, calendars, and documentation across remote and on-site work for Project Manager support while automating workflow tasks with Zapier or similar tools. Supports stakeholders through project tracking, meeting preparation, and digital filing systems that keep priorities organized and updates moving. Strengthens day-to-day execution with clear communication, accurate reporting, and dependable administrative support.

Overview

Certifications

years of professional experience

Work History

Project Assistant / Virtual Assistant

FYAR Inc.

05.2026 - Current

Track 50+ project deliverables weekly across timelines, recurring tasks, and follow-up actions.
Coordinate project workflows by tracking timelines, deliverables, and recurring tasks with consistent follow-through.
Manage calendars, schedule meetings, prepare agendas, and document minutes using Google Workspace.
Maintain digital filing systems, project documentation, and weekly progress reports with strong document control.
Support cross-functional research initiatives through clear stakeholder communication and relationship management.
Use Microsoft Excel and Zapier to organize data, streamline routine updates, and strengthen CRM records.

Customer Experience Specialist

Rano Air Limited

07.2025 - 07.2026

Handled 50+ daily customer inquiries across phone, email, and live chat using internet applications.
Translated complex technical and account details into clear email and live chat responses to defuse escalations.
Processed flight bookings, cancellations, and ticket changes in Microsoft Excel while maintaining accurate records.
Built relationship checkpoints and feedback loops to strengthen post-resolution follow-up and customer confidence.
Coordinated customer communications across email, live chat, and phone to keep inquiries moving efficiently.
Managed customer records in Google Workspace and CRM tools to support consistent follow-up and documentation.
Applied clear communication and active listening to improve customer understanding during account and booking updates.

Executive Virtual Assistant

ALX Africa

08.2024 - 01.2025

Coordinated multiple projects simultaneously while consistently meeting or exceeding deadlines.
Used Google Workspace to track data and prepare reporting that supported decision-making.
Automated workflows with Zapier, reducing manual processes and boosting productivity by 25%.

Customer Support Representative

GB Foods

07.2022 - 12.2022

Responded to 50+ customer inquiries daily by phone, email, and chat with professional, consistent communication.
Updated customer profiles and interaction logs in CRM systems to keep support records accurate and accessible.
Maintained onboarding documentation in Microsoft Word to reduce repeat inquiries and improve the customer experience.
Managed calendar and email correspondence to keep customer follow-ups organized and support response times on track.
Coordinated support tasks across Google Workspace and Zapier to streamline record handling and internal handoffs.

Brand Ambassador (Field Marketing & Sales)

Hayat Kimya

09.2016 - 02.2018

Built relationships with retailers, healthcare professionals, and consumers to strengthen trust and product adoption.
Educated nursing mothers in local towns and rural communities on proper product use and hygiene benefits.
Demonstrated strong interpersonal communication to influence purchasing decisions across diverse communities.

Education

Bachelor of Arts - Agricultural Economics

Federal University of Agriculture, Abeokuta

Abeokuta

01-2024

Skills

Project coordination

Calendar & email management

Microsoft Excel

Google Workspace

Zapier

CRM

Customer onboarding

Ticket management

Escalation resolution

Relationship management

Meeting minutes

Document control

Executive correspondence

Microsoft Word

Customer retention analysis

SOP development