Eniola Olaniyan
Lagos
Summary
Dynamic sales professional with a proven track record at Mama Enny Stores, excelling in relationship building and brand storytelling. Leveraged networking and sales presentations to significantly enhance client engagement and profit generation. Expert in cross-selling, with a knack for follow-up communications, boosting sales and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Salesperson
Mama Enny Stores
Lagos , Nigeria
10.2024 - Current
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Maintained accurate records of customer interactions and transactions.
- Monitored inventory levels and placed orders as needed.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Replenished and arranged items to maintain appearance.
Customer Service Executive
Loan Naira
Lagos , Nigeria
08.2022 - 09.2022
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
- Provided prompt and courteous service to customers via phone, email, and chat.
- Assisted customers with product returns or exchanges according to established guidelines.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Monitored customer loan for repayment, and identify areas for improvement in services offered.
Point-of-Sale Representative
Chicken Republic Nigeria
Lagos, Nigeria
03.2022 - 05.2022
- Provided customer service and support to Point-of-Sale users.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Inform customers about the latest store promotions and events.
- Maintained appearance of store by arranging and replenishing displays and merchandise racks.
- Answered customers' questions and provided information on store procedures or policies.
- Reconciled the cash register at the end of the shift by balancing cash, card transactions, and online transactions.
- Conducted product inventories by counting items on hand and notifying supervisors of low stock.
Sales Attendant
IKEJA PHONE STORE
Lagos , Nigeria
11.2019 - 05.2020
- Answered customer inquiries regarding product features, pricing, and availability.
- Provided friendly customer service at all times.
- Prepared merchandise for purchase or rental, where necessary.
- Maintained cleanliness of sales floor and display cases.
- Organized backroom stock to maintain inventory accuracy.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Education
Bachelor's Degree - Theater Arts
Olabisi Onabanjo University
Ogun, Nigeria10-2024
Senior Secondary School - SSCE
Agidingbi Senior Grammar School
Lagos, Nigeria07-2019
Primary School -
De Great Grace Primary School
01.2013
Skills
- Networking
- Relationship building
- Brand storytelling
- Sales presentations
- Profit generation
- Cross-selling products and services
- Follow-up communications
References
Mr. Akindele Omoniyi, 09033454813
Personal Information
- Place of Birth: Ogun State
- Date of Birth: 11/08/03
- Gender: Female
- Nationality: Nigerian
- Marital Status: Single
- Religion: Christian
Languages
English
First Language
Timeline
Salesperson
Mama Enny Stores
10.2024 - Current
Customer Service Executive
Loan Naira
08.2022 - 09.2022
Point-of-Sale Representative
Chicken Republic Nigeria
03.2022 - 05.2022
Sales Attendant
IKEJA PHONE STORE
11.2019 - 05.2020
Bachelor's Degree - Theater Arts
Olabisi Onabanjo University
Senior Secondary School - SSCE
Agidingbi Senior Grammar School
Primary School -
De Great Grace Primary School
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