ENIOLA ADELAKUN
Lagos
Summary
Proactive and result-oriented banking professional with over 2 years of experience in operations, customer service, and sales. Skilled in managing transactions, account operations, and customer relationship management. Proven ability to meet sales targets, enhance customer satisfaction, and maintain operational efficiency within a dynamic financial environment. Strong analytical, communication, and administrative skills with a passion for delivering excellent service and supporting business growth.
Overview
5
5
years of professional experience
Work History
Operations Associate & Customer Service Executive
Wema Bank Plc
05.2024 - Current
- Manage daily branch operations, ensuring accuracy in customer transactions and adherence to banking procedures.
- Handle account opening, documentation, and KYC compliance processes to maintain data integrity.
- Reconcile branch transactions and ensure prompt resolution of discrepancies.
- Actively drive the achievement of sales targets for deposits, digital products, and new customer acquisitions.
- Deliver exceptional customer service by addressing inquiries, resolving complaints, and ensuring high client satisfaction.
- Support the branch team in process optimization, reporting, and ensuring smooth operational workflow.
Operations & Sales Assistant (Internship Experience Drawn from Fashion Operations)
Kim Couture
02.2023 - 12.2023
- Supported daily operations including client onboarding, documentation, and inventory coordination.
- Managed client communications, resolved service issues, and ensured customer satisfaction.
- Increased customer base by 50% through innovative service engagement and proactive follow-ups.
- Coordinated cross-functional teams to ensure timely product delivery and project execution.
- Prepared reports on client activity, trends, and performance for management use.
Production & Operations Supervisor
IDOLNUPCO
05.2022 - 12.2022
- Oversaw workflow scheduling and ensured quality control across multiple ongoing projects.
- Responded to customer requests, ensuring prompt issue resolution and adherence to service standards.
- Collaborated with teams to optimize operations, reduce delays, and maintain productivity.
- Improved team coordination through structured meetings and progress tracking.
Sales & Customer Service Executive
Unique Wears
01.2021 - 01.2021
- Delivered exceptional customer service and product guidance, achieving a 30% sales increase.
- Managed client relationships, maintained accurate sales reports, and monitored inventory.
- Recommended promotional strategies that boosted revenue and improved brand visibility.
- Assisted customers in identifying suitable products, leading to repeat purchases and referrals.
Education
B.Sc. - History and International Relations
Obafemi Awolowo University
Ile-Ife, Osun State01.2021
Skills
- Banking Operations & Support
- Customer Relationship Management
- Sales & Business Development
- Account Opening & Documentation
- Reconciliation & Reporting
- Process Coordination
- Target Achievement & Performance Monitoring
- Communication & Interpersonal Skills
- Microsoft Office Suite (Word, Excel, PowerPoint)
References
Available upon request
Timeline
Operations Associate & Customer Service Executive
Wema Bank Plc
05.2024 - Current
Operations & Sales Assistant (Internship Experience Drawn from Fashion Operations)
Kim Couture
02.2023 - 12.2023
Production & Operations Supervisor
IDOLNUPCO
05.2022 - 12.2022
Sales & Customer Service Executive
Unique Wears
01.2021 - 01.2021
B.Sc. - History and International Relations
Obafemi Awolowo University