Endurance Alekwe

● Received 97% satisfaction rating from customers after rectifying their online banking issues.

● Increased customer base by 60% during the year 2016 due to the delivery of quick service

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers.
• Delivered exceptional training and hands-on motivation to team members to enhance customer satisfaction.
• Made reasonable procedure exceptions to accommodate unusual customer requests.
• Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
• Explained online self-help options to customers to promote additional and after-hours support choices.
• Recorded account information to open new customer accounts.

• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Resolved concerns with products or services to help with retention and drive sales.
• Promoted company brand and unique offerings through personalized customer service.
• Provided primary customer support to internal and external customers.