ENAJEKPO JOPPA
VIRTUAL ASSISTANT
Ikoyi
Summary
Dependable professional with experience providing administrative, organizational and customer service support in virtual environments. Proficient in MS Office, G Suite, Asana, Slack and other productivity tools. Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance.
Overview
5
5
years of professional experience
15
15
years of post-secondary education
4
4
Certifications
Work History
Social Media Assistant
Hizone General Goods Limited
02.2024 - 08.2024
- Maintained company's online social presence and created branded communications for social media campaigns.
- Created engaging content to keep social media channels updated and on brand.
- Facilitated cross-functional collaboration among sales, design, and content teams to successfully execute social media campaigns.
- Reported social media performances and engaged with digital communities to build positive regard for company.
- Assisted in organizing events such as webinars or live chats to engage directly with customers and prospects online.
- Met 70% of deadlines in time-sensitive role
E-Commerce Customer Service Assistant
ANKA
05.2023 - 11.2023
- Reduced return rates by thoroughly reviewing customer complaints and recommending appropriate solutions or replacements as needed.
- Managed large volumes of email correspondence daily while maintaining professionalism and attention to detail in each response sent out.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to orders, returns, and product information.
- Facilitated communication between the e-commerce team and other departments such as IT or marketing when necessary for a coordinated approach towards problemsolving.
Sales Representative
LG
05.2022 - 03.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques by 50%
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
- Utilized social media platforms to engage with potential customers and build brand awareness.
SOCIAL MEDIA MANAGER
CARITAS EVENTS
02.2021 - 02.2022
- Managed multiple social media platforms, ensuring consistent brand voice and message.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of competition.
- Boosted engagement rates by 78% with creation of compelling and visually appealing content.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Provided exceptional customer service by 85% through timely and thoughtful responses to user comments and messages.
Digital Marketing Intern
Bayla Gems
02.2020 - 12.2020
- Tracked social media trends and attracted 65% target follower demographic.
- Assisted in creating visually compelling graphics for social media platforms, increasing engagement by 45% among followers.
- Designed and presented social media campaign ideas.
- Identified thought leaders and influencers to promote and engage in brand activities.
- Assisted in tracking and reporting marketing campaign performance, identifying key trends for continuous improvement of future efforts.
- Prepared weekly updates and reports to track growth and success rates of marketing campaigns.
- Enhanced customer retention rates, managing consistent content calendar for blog posts and social media updates.
Education
Bachelor of Science - Animal And Environmental Biology
University of Benin
Edo State, Nigeria 10.2018 - 11.2022
High School Diploma -
Faith Academy
Ogun State, Lagos 09.2012 - 07.2018
FIRST SCHOOL LEAVING CERTIFICATE (FLSC) -
Prime Montessori Nursery & Primary School
Lagos, Nigeria 09.2007 - 04.2012
Skills
Calendar Management
Meeting Scheduling
File Organization
Document Preparation
Spreadsheet Management
Microsoft Office
Data Entry
Attention to Detail
Adaptability and Flexibility
Teamwork and Collaboration
Organizational Skills
References
Provided upon request
Certification
ALX Virtual Assistant
Timeline
ALX Virtual Assistant
07-2024
Social Media Assistant
Hizone General Goods Limited
02.2024 - 08.2024
E-Commerce Customer Service Assistant
ANKA
05.2023 - 11.2023
Virtual Assistant - Youtube
10-2022
Social Media Marketing Hubspot Academy
09-2022
Sales Representative
LG
05.2022 - 03.2023
SOCIAL MEDIA MANAGER
CARITAS EVENTS
02.2021 - 02.2022
Google Africa Digital Marketing
08-2020
Digital Marketing Intern
Bayla Gems
02.2020 - 12.2020
Bachelor of Science - Animal And Environmental Biology
University of Benin
10.2018 - 11.2022
High School Diploma -
Faith Academy
09.2012 - 07.2018
FIRST SCHOOL LEAVING CERTIFICATE (FLSC) -
Prime Montessori Nursery & Primary School
09.2007 - 04.2012
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