ENA-ISIAVWE AJIRO
Abuja
Summary
Dedicated Administrative professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Manager
Ral Gifts And Hampers
Abuja
08.2018 - Current
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Accomplished multiple tasks within established timeframes.
- Improved marketing to attract new customers and promote business.
- Managed and motivated employees to be productive and engaged in work.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Controlled costs to keep business operating within budget and increase profits.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Entry Clearance Assistant
FOREIGN & COMMONWEALTH OFFICE, British High Commission Abuja
08.2011 - 12.2016
- UK Visas & Immigration
- Took phone calls, attended to enquiries and complaints with discretion
- Supported the FCO in delivering feedback on policy-making processes and business objectives; championing effective L&D strategies, including periodical review of L&D policy and employee-focused initiatives
- Maintained Registry, ensuring files, records were stored away appropriately in line with retention policy
- Searched files and records for information and reference for managers and authorized users
- Oversaw the receipt of Visa applications daily from Commercial partners and consistently maintained the Foreign and Common wealth Office database and the UK Immigration enforcement database
- Conducted background checks on visa applicants, conduct document verification and provide intelligence to the UK Risk assessment overseas network in country
- Key Achievements:
- Developed and supervised delivery on key strategic people and culture change projects
- Worked alongside Senior Management in order to implement and support various improvement initiatives, ensuring Nigeria Network’s compliance with the One Global Workforce Plan within Her Majesty’s Government
- Developed, scheduled and delivered an annual strategic plan for Uk visas& Immigration projects, initiatives and activities that achieved business requirements and managed change, as aligned to the Organization’s goals and objectives
- Gained customer service excellence accreditation for the UK Visas &Immigration, Nigeria in 2015
- Researched and Co-led an investigation which uncovered a human trafficking syndicate noted for exploiting young women and children.
Administrative Assistant
AFRICAN POPULATION & HEALTH RESEARCH CENTRE
11.2010 - 05.2011
- Drafted and received correspondence, documents, various reports daily, weekly, and monthly
- Assisted in requisition of office supplies, equipment and accessories
- Arranged appointments, meetings and events oversaw arrangements for visitors, prepared travel authorizations, advance requisition and expense reports
- Maintained attendance timesheets, personnel files and records
- Processed staff entitlements and overtime payments
- Completed general administrative duties including mail distribution and filing; maintained records for the staff office space, phones, company credit cards, and office keys.
Programme Officer
TAMUNO BRASUA DEVELOPMENT INITIATIVE
06.2010 - 11.2010
- Conducted research, established proposals, advocacy and publicity materials, implemented strategies, effectively
- Implemented Project activities, as well as controlled project monitoring and evaluation tools
- Drafted project budget, reports, prepared and delivered presentations; liaised with donors, partners and beneficiaries of projects
- Also competently performed various administrative duties while coordinating project interventions
- Revamped and successfully implemented the second edition of Youth Career on track project, after which i created a work plan and budget for 2011; aided a training session during youth career project on Self Esteem with 150 teenagers and adults.
Education
Master Of Business Administration - Business Administration And Management
University of Bolton
United Kingdom 03.2023
Level 7 Postgraduate Diploma - Strategic management
METROPOLITAN SCHOOL OF BUSINESS & MANAGEMENT
2018
B.Sc. - Agriculture and Soil Science
UNIVERSITY OF BENIN
2005
Skills
- Performance management
- Office Administration
- Customer Service
- Correspondence and Report drafting
- Project monitoring & evaluation
- Human Resources Management
- Excellent written and verbal Communication skills
- Conflict Resolution
- Business Writing
- Team Leadership
- Business Planning
- Lead Generation
- Customer Relationship Management
- Verbal and Written Communication
- Project Management
- Sales and Marketing
- Brand Management
- Managing Scenes
- Supplier Relations
- Employee Training
- Time Management
- Budgeting and Cost Control
- Product Management and Branding
- Administration and Reporting
- Scheduling and Coordinating
- Business Analysis
- Managing Files and Records
- Managing Multiple Tasks
Certification
PRINCE 2- Certified Prioject Manager
IAAP - Certified Administrative Proffessional
Timeline
Manager
Ral Gifts And Hampers
08.2018 - Current
Entry Clearance Assistant
FOREIGN & COMMONWEALTH OFFICE, British High Commission Abuja
08.2011 - 12.2016
Administrative Assistant
AFRICAN POPULATION & HEALTH RESEARCH CENTRE
11.2010 - 05.2011
Programme Officer
TAMUNO BRASUA DEVELOPMENT INITIATIVE
06.2010 - 11.2010
Master Of Business Administration - Business Administration And Management
University of Bolton
Level 7 Postgraduate Diploma - Strategic management
METROPOLITAN SCHOOL OF BUSINESS & MANAGEMENT
B.Sc. - Agriculture and Soil Science
UNIVERSITY OF BENIN
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