Summary
Overview
Work History
Education
Skills
LANGUAGE SKILLS
Timeline
Generic

Emuesiri Agbagidi

Lagos

Summary

Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.

Overview

10
10
years of professional experience

Work History

IT Support Specialist

Briton and Kay Ltd
02.2022 - 11.2023
  • Company Overview: Website: https://britonkay.ng/
  • Performed QA testing and implemented UX enhancements throughout product lifecycle.
  • Provided L1 and L2 technical support.
  • Supported installation, commissioning, and upgrades of hardware infrastructure in 2 Briton&Kay locations.
  • Coordinated data capturing, entry, and inventory database management for the product.
  • Assisted in documenting SOP for handling technical support issues.

IT Specialist

MerryBet Gold Ltd
03.2019 - 12.2021
  • Company Overview: Website: https://www.merrybet.com/
  • Performed systems administration and maintenance for 5 MerryBet locations in Ughelli.
  • Carried out configuration and maintenance of the network systems in various offices.
  • Provided remote technical support for staff and customers in over 20 MerryBet locations in Nationwide.
  • Authorized standard operating procedures and documentation for routine system maintenance and operation.

Computer Repair Technician

G-led Global Systems
01.2014 - 11.2015
  • Carried out maintenance of laptop and desktop computer hardware for personal and business clients.
  • Performed QA testing and debugging of hardware and software components for various technologies.
  • Building and upgrading desktop systems per customer and application requirements.
  • Coordinated procurement of hardware components and parts from suppliers.

Education

Bachelor of Science - Computer Science

Federal University of Petroleum Resources
Effurun
04-2024

West African Senior School Certificate (High School Diploma) - undefined

National Foundation Academy (Secondary School)
07.2013

Advanced Level Certificate - undefined

Joint Universities Preliminary Examinations Board (JUPEB)
07.2017

Skills

  • IT Support Operations
  • Computer Networking
  • Troubleshooting and debugging tools
  • Service Managment
  • Computer Hardware Repairing
  • Technical support
  • Technical troubleshooting
  • Software installation

LANGUAGE SKILLS

Mother tongue(s): English

Timeline

IT Support Specialist

Briton and Kay Ltd
02.2022 - 11.2023

IT Specialist

MerryBet Gold Ltd
03.2019 - 12.2021

Computer Repair Technician

G-led Global Systems
01.2014 - 11.2015

West African Senior School Certificate (High School Diploma) - undefined

National Foundation Academy (Secondary School)

Advanced Level Certificate - undefined

Joint Universities Preliminary Examinations Board (JUPEB)

Bachelor of Science - Computer Science

Federal University of Petroleum Resources

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Emuesiri Agbagidi