Emmanuel Uchenna Uchenwoko
Collection Officer
1, Ajenifuja Street, Haruna Bus Stop, Ifako Ijaiye, Ogba,,Lagos
Summary
Results-oriented Credit Control Officer focused on building a positive rapport with clients to achieve repayment objectives. Adept at relating to clients of all background and financial levels.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Collection Officer
Phillips Outsourcing Nigeria Limited ( Fastmoney Lending Company )
Ikeja, Lagos
11.2020 - Current
- Contacts borrowers/co-borrowers by telephone or mail to encourage prompt repayment when due.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Reconciled clients statements and handled payment complaints or discrepancies.
- Document all daily collections activities by uploading information to company's database.
- Ensure daily posting of payments to customer accounts.
Office Manager
El-Bethel Tee Nigeria Enterprises
Ifako Ijaiye, Ogba, Lagos
12.2019 - 08.2020
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Resolved problems, improved operations and provided exceptional service.
- Delivered [product or service] to customer locations within specific timeframes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Carried out day-day-day duties accurately and efficiently.
- Built relationships with customers and community to establish long-term business growth.
- Maintain and update sales records.
- Issuance of receipts after purchase is made.
Field Credit Officer
Palm Credit, Fin-tech
Ogba, Lagos
08.2019 - 12.2019
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked with customers to understand needs and provide excellent loan service.
- Handled several calls per day to address customer inquiries and concerns.
- Increased customer satisfaction by resolving loan issues.
- Exceeded goals through effective task prioritization and great work ethic.
- Ensuring constant follow up on prospective and existing customers.
- Submit daily report of field activities to team supervisor.
Education
Bachelor of Science - Business Education
Ekiti State University
Ado-Ekiti, Ekiti State 10.2013 - 03.2018
Skills
Managing customer relationships
Collections knowledge
Building client relationships
Loan officer
Debt collection procedures
Relationship building and networking
Data collection and review
Evidence collection analysis
Team relationships
Certification
Google Digital Marketing Skills
Football
I love watching high pressing football matches
Timeline
Collection Officer
Phillips Outsourcing Nigeria Limited ( Fastmoney Lending Company )
11.2020 - Current
Office Manager
El-Bethel Tee Nigeria Enterprises
12.2019 - 08.2020
Field Credit Officer
Palm Credit, Fin-tech
08.2019 - 12.2019
Bachelor of Science - Business Education
Ekiti State University
10.2013 - 03.2018