EMMANUEL UCHECHUKWU EZEBUIKE
Jakande Oke-Afa Isolo
Summary
Dynamic customer service professional with extensive experience at Emzor Pharmaceutical Industries, excelling in customer relationship management and problem-solving. Proven ability to enhance service quality through effective communication and feedback. Skilled in cross-sell marketing and resource management, consistently ensuring customer satisfaction and fostering strong client connections.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Miala Media And Marketing
01.2025 - Current
- Confirm customer orders and ensure timely dispatch and delivery through logistics partners.
- Communicate effectively with customers and delivery partners.
- Follow up with customers to confirm order receipt and satisfaction.
- Gather customer feedback to improve service quality
Retail DSE/ SME
Fidelity Bank
Lagos
01.2022 - 01.2024
- Company Overview: Lagos, Nigeria.
- Extensive experience working in prospect business development and customer cross sell marketing.
- Huge knowledge of products and services of the bank.
- Deep knowledge of commercial lending policies, procedures, practices and documentation.
- Coordinated with customers on account requirements.
- Ability to execute calculations and approach promising bank’s customers.
- Superior communication and inter- personal skills.
- Lagos, Nigeria.
Customer Service Representative
Emzor Pharmaceutical Industries
Lagos
01.2019 - 01.2022
- Company Overview: Ajao, Osolo Way, Lagos, Nigeria
- Maintaining a positive, empathetic and professional attitude towards customers at all times.
- Responding promptly to customers inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customers complaints.
- Knowing our products inside and out so that I can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
- Ajao, Osolo Way, Lagos, Nigeria
Internal Audit
Ejigbo Local Council Development Area
Oshodi-Isolo
01.2011 - 01.2012
- Company Overview: Oshodi-Isolo, Lagos.
- Following up the audits to monitor the management intervention and identifying Audit scope and developing annual plans within the local council and Ensuring laws And regulations are compliant.
- Oshodi-Isolo, Lagos.
Education
Higher National Diploma - Business Administration And Management
Imo State Polytechnic
Umuagwo, Imo01.2014
Ordinary National Diploma - Business Administration And Management
Imo State Polytechnic
Umuagwo, Imo01.2011
SSCE -
Progress Secondary School
Okpoko, Anambra01.2011
SSCE -
Distinction Gate College
Balogun, Ikotun, Lagos01.2006
FSLC -
Fadu Memorial Primary School
Ejigbo, Lagos01.2000
Skills
- Time management
- Resource management
- Oral communication
- Written communication
- Microsoft Word
- Internet proficiency
- Team player
- Fast learner
- Product knowledge
- Problem solving
- Customer relationship management
- Account management
- Customer feedback
- Cross sell marketing
Certification
Diploma In Peachtree Accounting
References
Available at Request.
Hobbies and Interests
- Travelling
- Playing Football
- Reading
- Listening to music
Personal Information
- Gender: Male
- Nationality: Nigerian
- Marital Status: Single
- Religion: Christianity
- Place of Birth: Imo State
Languages
English
First Language
References
References available upon request.
Timeline
Customer Service Representative
Miala Media And Marketing
01.2025 - Current
Retail DSE/ SME
Fidelity Bank
01.2022 - 01.2024
Customer Service Representative
Emzor Pharmaceutical Industries
01.2019 - 01.2022
Internal Audit
Ejigbo Local Council Development Area
01.2011 - 01.2012
Higher National Diploma - Business Administration And Management
Imo State Polytechnic
Ordinary National Diploma - Business Administration And Management
Imo State Polytechnic
SSCE -
Progress Secondary School
SSCE -
Distinction Gate College
FSLC -
Fadu Memorial Primary School
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