EMMANUEL OKWUDILI OBUNSE
Onitsha
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Knowledgeable Administrative Manager uses operational experience to inform strategic guidance. Coordinates ideal organizational outcomes by analyzing existing processes and developing tangible system improvements. Driven problem solver handles multiple tasks and projects simultaneously.
Overview
18
18
years of professional experience
Work History
HR/Administrative Manager
Green Energy City Estate Nigeria Ltd
01.2024 - Current
- Effectively Plan, Coordinates, and Direct the Administrative functions of the Organization by overseeing the Recruitment, Interviewing and Hiring of New Staff, consult with top Executives on strategic planning, and serve as a link between an organization's management and its Employees
- Manage the day to day operations and activities of the office, including scheduling meetings and appointments, organizing files, and handling correspondence
- Acts as the point of contact between executives and internal/external stakeholders
- Hiring, Recruitment and Creation of compelling job descriptions
- Ensuring compliance with rules and regulations and facilitating performance reviews
- Setting an ideal work culture, streamline event planning and scheduling
- Managing an office, fielding inquiries, overseeing office inventory and supervising other administrative personnel
- Preparing and payment of salaries, compensation and benefits
- Assess work performance, assign and distribute the work load and submit performance result to superiors
- Draft and maintain HR employee records - personnel files, control methods, salary increase plans and make sure the filling system is efficient and up-to date
- Oversees the performance of Team members and offer them guidance, soft skill training, and other types of assistance
Business Development Manager (BDM)
Seligwe Nigeria Enterprises
11.2018 - 09.2023
- Effectively sell the company's products, mobilize and grow deposits Liabilities through the various products and generate revenues, also source for new customers and maintain existing ones
- Develop a business development strategy, focused on financial gain and customer satisfaction
- Manage and deepen relationship with existing and prospective customers by periodically arrange a business development meetings with them
- Conduct research to identify new market and customers needs
- Ensure that the company's targets on creation of quality risk assets, deposit mobilization are met and surpassed through effective relationship management and quality customer service delivery
- Win new customers and resuscitate dormant relationship, and provide trustworthy feedback and after-sales support
- Marketing of the company's products to meet customer needs
- Drive performance of the company's liability generation and quality and quality asset creation
- Book quality assets and portfolio monitoring for early detection of defaults
- Ensure achievement of monthly and annual targets
- Identify the market and individuals and make calls to obtain mandate
- Prepare sales contracts ensuring adherence to Law established rules and guidelines
- Promote the company's products and services addressing or predicting clients objectives
- Keep records of sales, revenues, and invoices etc
Head of Operations (HOP)
Vibrant Micro Finance Bank
07.2015 - 08.2018
- Responsible for monitoring, supervising, and ensuring that all the operational policies, procedures and IT related activities of the bank (Treasury operations cash and Teller operations, Customer service operations, Funds Transfer operations, Accounts and Clearing Operations, and ICT Operations) are strictly adhered to
- Managing and funding the bank's Treasury and liquidity position in order to maximize earnings on surplus funds within the approved risk appetite
- Supervision of all unit activities including proper allocation of job roles to direct reports in operations
- Ensure proper handling of customers' with regards to customer care, E-business products, account opening and maintenance to account holders and customer (both existing and prospective) of the bank while ensuring timely/exceptional service delivery and customer delight
- Develop and maintain customer relationship within industry focus, by providing professional financial solutions in the for them
- Participate in the origination/structuring of syndicated loans, review credit facilities, conduct credit analysis and prepare credit proposals
- Understand the competition & formulate counter strategy to safeguard bank position & win new business
- Quickly identify risk issues and problem areas and respond to safeguard the bank interest
- Provide specialist financial advice and support to clients within the focus industry portfolio; and strategically important clients to ensure that their corporate needs are fulfilled
- Ensure and supervises the payment and receiving of cash from the Teller and prompt and timely funds transfer are processed within approved service
- Maintaining high client satisfaction ratings through successful working relationships with clients
- Lead a high performance cross-jurisdictional team and ensure adequate staff training and development is carried out
- Assist with portfolio credit monitoring process in compliance with group credit policies, standards and regulatory requirements
- Ensure timely rendering of returns to conform with IFRS standard and adequate reconciliation
- Vault key custodian
Head, Accounts and Clearing/Fund Transfer
First Bank of Nigeria Plc
02.2011 - 01.2013
- Responsible for the supervision of all clearing and funds transfer activities, by ensuring efficient and prompt execution without delay with a positive impact on customer delight
- Responsible for the opening and closing of clearing and funds transfer zones
- Oversee timely confirmation, verification and handling of inward/outward clearing cheques to and fro CBN
- Ensure proper and effective handling of returned cheques and all the clearing instruments received from branches and other bank's are handled with care
- Ensure prompt and timely posting of local and foreign transfers, western union/moneygram transfers, collection and uploading of salary schedule, lodgment and withdrawals from domiciliary account, issuance of bank draft/cheques, processing of form A, form M, custom duties, and prompt foreign currency indent/requisition
- Ensure proper inter-branch and other bank posting
- Ensure all customers and regulatory reports are produced within the agreed time frame, and also prompt respond to customer and other bank's issues are resolved to satisfaction
- Ensure proper handling of inter-bank settlement system transfer
Customer Service Officer
First Bank of Nigeria Plc
01.2009 - 02.2011
- Responsible for the overall handling of customers' with high regards to customer card, E-business products, Account opening and maintenance to Account holders and customer (both existing and prospective) of the bank while ensuring timely/exceptional service delivery and customer delight
- Handling of account maintenance activities, freezing/unfreezing of account, placing of lien reactivation of dormant accounts
- Responsible for all customers' balance enquiries and Initiate the set up of standing order
- Ensure prompt handling of customers' enquiries and complaints, and timely resolution of the issues
- Responsible for the issuance and maintenance of all card products VPAY, Debit card, Netsafe, Master and Visa cards to eligible customers
- Ensure all customers and regulatory reports are produced within the agreed time frame, and also prompt respond to customer and other bank's issues are resolved to satisfaction
- Initiate and set up of Alert, Online and Mobile Banking FVTM & CFTM services
- Ensure prompt account opening and closing; opening of all local and domiciliary accounts
- References; sent out/respond to external and other bank's reference status enquiry, confirmation of status of internal reference
- Initiate bankers confirmation and letters of reference and originate legal search where required
- Ensure timely rendering of reports and issuance of adhoc statement of account
- Responsible for rising of debit advice and stopping of payments
- Ensure prompt verification and upload of scanned documents on CPC workflow and ensure timely capturing of cheque confirmation details
Head Teller/Vault Officer
Spring Bank of Nigeria Plc
02.2007 - 01.2009
- Responsible for the supply and evacuation of cash from the tellers and ensure efficient cash management
- Ensure timely confirmation of customers' cheque to be paid across the counter
- Ensure prompt arrangements for the supply of cash to branches/other banks through cash movement agencies are made available
- Supervised all the activities of the tellers
- Modify all cash transaction above tellers limit
- Handle vault cash indent/requisitions
- Supervises in-house cheque payment
- Monitor balances of bulk teller to ensure total reconciliation and balances
- Call over of cash confirmation all bulk amounts
- Vault key custodian
Education
Postgraduate Diploma (PGD) - Business Management
Imo State University Owerri
Owerri, Imo State09.2012
West African Senior School Certificate (WASSC) -
Morning Star Secondary School
Oyingbo, Rivers State06.2006
Higher National Diploma (HND) - Business Administration & Management
Federal Polytechnic Oko
Oko, Anambra State12.2003
West African Senior School Certificate (WASSC) -
Ejeme Secondary School
Ejeme-Aniogor, Delta State06.1993
First School Leaving Certificate (FSLC) -
Ezechima Primary School
Onitsha, Anambra State09.1988
Skills
- Office Administration
- Office Management
- Staff Management
- Organization and Multitasking
- Workflow Planning
- Team Collaboration
- Meeting Coordination
- HR Support
- Event Coordination
- Organizational Leadership
- Scheduling and calendar management
- Recordkeeping and Reporting
- Schedule Management
- Hiring and Training
- Documentation and control
- Policy Development
- Developing Policies and Procedures
- Project Management
- Travel Coordination
- Payroll and budgeting
Languages
English
Native language
Timeline
HR/Administrative Manager
Green Energy City Estate Nigeria Ltd
01.2024 - Current
Business Development Manager (BDM)
Seligwe Nigeria Enterprises
11.2018 - 09.2023
Head of Operations (HOP)
Vibrant Micro Finance Bank
07.2015 - 08.2018
Head, Accounts and Clearing/Fund Transfer
First Bank of Nigeria Plc
02.2011 - 01.2013
Customer Service Officer
First Bank of Nigeria Plc
01.2009 - 02.2011
Head Teller/Vault Officer
Spring Bank of Nigeria Plc
02.2007 - 01.2009
West African Senior School Certificate (WASSC) -
Morning Star Secondary School
West African Senior School Certificate (WASSC) -
Ejeme Secondary School
Postgraduate Diploma (PGD) - Business Management
Imo State University Owerri
Higher National Diploma (HND) - Business Administration & Management
Federal Polytechnic Oko
First School Leaving Certificate (FSLC) -
Ezechima Primary School
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