EMMANUELLA O. ABRAHAM
Abuja,Federal Capital Territory
Summary
I am a proactive and results-driven professional renowned for my strong organizational acumen. Across diverse roles, I have consistently demonstrated leadership prowess and a talent for optimizing operations. My track record includes successfully spearheading projects, enhancing efficiency, and crafting strategic initiatives to elevate productivity across multiple organizations. Professional in customer support with strong communication and problem-solving skills. Adept at managing inquiries, resolving issues, and ensuring customer satisfaction. Known for teamwork, adaptability, and achieving results under changing conditions. Skilled in conflict resolution, empathy, and time management.
Overview
4
4
years of professional experience
11
11
years of post-secondary education
1
1
Certification
Work History
SALES & CUSTOMER CARE REPRESENTATIVE
LUXURY RENTAL BY NSE
Abuja, Federal Capital Territory
02.2024 - Current
- Engage with customers to promote products/services and provide support
- Build relationships to drive sales and ensure customer satisfaction
- Handle inquiries, orders, returns, and issue resolution professionally
- Identify customer needs, offer solutions, and upsell when appropriate
- Meet sales targets while maintaining excellent service standards
- Troubleshoot issues and collaborate with internal teams as needed
- Follow up with customers to ensure satisfaction and loyalty
- Adhere to company policies and service guidelines
- Managed high call volume with exceptional professionalism and efficiency.
- Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Identified opportunities for upselling or cross-selling products during interactions, increasing revenue generation potential.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
LAB. RECEPTIONIST/CUSTOMER CARE
NATIONAL HOSPITAL ABUJA
07.2023 - 12.2023
- Receiving and taking patients' requests
- Ensuring proper billing and costing of various tests for patients
- Reading and interpreting test requests from referrals
- Answering patient's questions regarding laboratory test procedures
- Computing and recording statistics of tests carried out monthly
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Reduced waiting times for visitors by implementing more efficient check-in process.
LABORATORY ASSISTANT
NATIONAL HOSPITAL ABUJA
01.2023 - 07.2023
- Collection of blood samples for various chemistry tests
- Patient data entry/registration
- Ensuring specimen samples are duly acknowledged and registered in the laboratory register for future referencing
- Ensuring that patient's test results are duly entered, verified, and dispatched to various departments
- Educating patients on proper procedures for carrying out routine and hormone tests
LABORATORY INTERN
NATIONAL BIOTECHNOLOGY DEVELOPMENT AGENCY
05.2021 - 10.2021
- Carried out research on computational approach (IN SILICO) to drug discovery
- Culturing and identification of bacteria
- Assisted in the various processes involved in yoghurt production
Education
Bachelor of Science - Biochemistry
Caritas University
Enugu, Enugu State, Nigeria 08.2018 - 08.2022
High School Diploma -
Whole Person Academy
Kubwa Abuja 01.2012 - 07.2018
Skills
- Knowledge of Customer service fundamentals
- Excellent team player in a diverse environment
- Ability to multi-task and deliver on deadlines
- Proficient in Microsoft Office suites
- Project management
- Outstanding interpersonal communication skills
- Excellent speaking, reading and writing
Certification
Customer Service Fundamentals, Oleren Online Courses, 05/01/24
Timeline
SALES & CUSTOMER CARE REPRESENTATIVE
LUXURY RENTAL BY NSE
02.2024 - Current
LAB. RECEPTIONIST/CUSTOMER CARE
NATIONAL HOSPITAL ABUJA
07.2023 - 12.2023
LABORATORY ASSISTANT
NATIONAL HOSPITAL ABUJA
01.2023 - 07.2023
LABORATORY INTERN
NATIONAL BIOTECHNOLOGY DEVELOPMENT AGENCY
05.2021 - 10.2021
Bachelor of Science - Biochemistry
Caritas University
08.2018 - 08.2022
High School Diploma -
Whole Person Academy
01.2012 - 07.2018
Customer Service Fundamentals, Oleren Online Courses, 05/01/24
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